Outlook 2013 won't recognize new password

[Paula S.]

I use an att.net email account on my Outlook 2013. Today I had to re-set the password, which someone at AT&T helped me with. I know it worked on both my smartphone and the Yahoo/ATT email webpage, because I can send/receive on both of those since re-setting the password. But in Outlook it's not working. I've gone to File --> Account Settings --> double-clicked on the only account I have there --> updated the password to the one that's working in the other two places --> clicked 'Next' to test the settings --> and still get the fail message from Outlook.

I attached a screen shot of the error message. This has been a sticky spot in the past, where a dialog box comes up with the current account and password already in it. I've clicked on 'OK' and it worked, but it's not recognizing the new password the AT&T guy had me create today.

Help! Thanks much.

 

[Diane Poremsky]

You need to use an app password with yahoo accounts, even if you aren't using their security options.

Create a Secure Mail Key

Learn about secure mail keys—including why and when you’ll need one.

www.att.com

Go to Profile > Sign-in info. (Open the myAT&T® app)
Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.)
Scroll to Secure mail key and select Manage secure mail key.
If you have more than one email address, select the one you want to use.
Select Add secure mail key.
Enter a nickname for the secure mail key to make it easier to recognize.
Select Create secure mail key.
Select Copy secure mail key to clipboard.
Paste it into the password field in outlook.

I highly recommend copy and pasting it into OneNote or notepad (or wherever you save things) so you have a copy if you need it with another mail client.

 

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[Paula S.]

You need to use an app password with yahoo accounts, even if you aren't using their security options.

Create a Secure Mail Key

Learn about secure mail keys—including why and when you’ll need one.

www.att.com

Go to Profile > Sign-in info. (Open the myAT&T® app)
Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.)
Scroll to Secure mail key and select Manage secure mail key.
If you have more than one email address, select the one you want to use.
Select Add secure mail key.
Enter a nickname for the secure mail key to make it easier to recognize.
Select Create secure mail key.
Select Copy secure mail key to clipboard.
Paste it into the password field in outlook.

I highly recommend copy and pasting it into OneNote or notepad (or wherever you save things) so you have a copy if you need it with another mail client.

Diane -- it worked; you are AMAZINGLY WONDERFUL! I'm so grateful for your help; tech things like this intimidate me and I've been pretty bummed for the last couple of days, wondering what the heck I was going to do. I noted your knowledgeable replies to other folks, and am touched that you saw and took the time to answer my question. I took your advice and kept the secure key info I received from AT&T.

I'm not sure why this became a 'thing' now, after so long, and am wondering if I'll need a new key each time I have to change my AT&T password, or if this one will suffice going forward.

Again... thank you; you rock!

Best,
Paula

 

[jessewalter375]

Please try to re-create a new profile:

1. Control Panel --> Mail --> Show Profiles

2. Delete the old Outlook Profile.

3. Start Outlook and allow it to re-create your profile.

4. From Outlook, we can associate the existing data file with the new profile.



Also try to run Outlook under safe mode to avoid some third party add-ins and firewall.



Hope it is helpful