Outlook 2013 won't recognize new password

Paula S.

New Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
I use an att.net email account on my Outlook 2013. Today I had to re-set the password, which someone at AT&T helped me with. I know it worked on both my smartphone and the Yahoo/ATT email webpage, because I can send/receive on both of those since re-setting the password. But in Outlook it's not working. I've gone to File --> Account Settings --> double-clicked on the only account I have there --> updated the password to the one that's working in the other two places --> clicked 'Next' to test the settings --> and still get the fail message from Outlook.

I attached a screen shot of the error message. This has been a sticky spot in the past, where a dialog box comes up with the current account and password already in it. I've clicked on 'OK' and it worked, but it's not recognizing the new password the AT&T guy had me create today.

Help! Thanks much.

Error message received.png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You need to use an app password with yahoo accounts, even if you aren't using their security options.


Go to Profile > Sign-in info. (Open the myAT&T® app)
Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.)
Scroll to Secure mail key and select Manage secure mail key.
If you have more than one email address, select the one you want to use.
Select Add secure mail key.
Enter a nickname for the secure mail key to make it easier to recognize.
Select Create secure mail key.
Select Copy secure mail key to clipboard.
Paste it into the password field in outlook.

I highly recommend copy and pasting it into OneNote or notepad (or wherever you save things) so you have a copy if you need it with another mail client.
 

kilafe678

New Member
Outlook version
Outlook on the web
Email Account
Exchange Server 2010
Have you shopped at your local Big Lots store recently? Your next shopping trip could be free if you provide some feedback and complete the Big Lots Survey at the link biglots.com/survey.


Big Lots sweepstakes
 

Paula S.

New Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
You need to use an app password with yahoo accounts, even if you aren't using their security options.


Go to Profile > Sign-in info. (Open the myAT&T® app)
Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.)
Scroll to Secure mail key and select Manage secure mail key.
If you have more than one email address, select the one you want to use.
Select Add secure mail key.
Enter a nickname for the secure mail key to make it easier to recognize.
Select Create secure mail key.
Select Copy secure mail key to clipboard.
Paste it into the password field in outlook.

I highly recommend copy and pasting it into OneNote or notepad (or wherever you save things) so you have a copy if you need it with another mail client.
Diane -- it worked; you are AMAZINGLY WONDERFUL! I'm so grateful for your help; tech things like this intimidate me and I've been pretty bummed for the last couple of days, wondering what the heck I was going to do. I noted your knowledgeable replies to other folks, and am touched that you saw and took the time to answer my question. I took your advice and kept the secure key info I received from AT&T.

I'm not sure why this became a 'thing' now, after so long, and am wondering if I'll need a new key each time I have to change my AT&T password, or if this one will suffice going forward.

Again... thank you; you rock!

Best,
Paula
 
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server 2013
Please try to re-create a new profile:

1. Control Panel --> Mail --> Show Profiles

2. Delete the old Outlook Profile.

3. Start Outlook and allow it to re-create your profile.

4. From Outlook, we can associate the existing data file with the new profile.



Also try to run Outlook under safe mode to avoid some third party add-ins and firewall.



Hope it is helpful
 
Thread starter Similar threads Forum Replies Date
Diane Poremsky Outlook 2013: Control Panel Mail Won't Open New Slipstick.com Articles 0
L Outlook 2013 won't open MS Office attachments Using Outlook 1
M Outlook 2013/365 won't export 99% of my contacts to csv Using Outlook 2
D Outlook 2013 Categories won't print In color Using Outlook 2
M Outlook 2013 won't convert Excel contacts into Outlook contacts using my custom form Using Outlook 3
G Outlook 2013 won't download images Using Outlook 6
E Outlook 2013 calendar won't sync with iphone 4s Using Outlook 14
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
X Using Outlook 2013 and Outlook 365 Using Outlook 1
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
J Outlook 2013 Change color of text in data fields of contacts in Outlook 2013? Using Outlook 3
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
P Outlook 2013 "Item could not be moved - still an issue for Outlook 2013 Using Outlook 0
M Creating an RSS Feed **FROM** Outlook 2013 Calendar. Using Outlook 5
D Outlook 2013 Yahoo IMAP Sync problems Using Outlook 1
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
B Outlook 2013/Exchange 2013 - Conf Rooms not fully booking "resolved conflict" meetings Using Outlook 3
G Can't create Folder Groups in Outlook 2013 Using Outlook 0
A Run time error 424. object required in outlook 2013 Outlook VBA and Custom Forms 10
Rupert Dragwater Several questions regarding Outlook 2013 Using Outlook 9
P Outlook 2013 opens with FILE tab selected. Using Outlook 3
I How to display sender's name instead of email address in outlook 2013 message Using Outlook 5
Z Outlook 2013 Gmail IMPA emails not showing dates only showing times Using Outlook 1
B Forward every other email in Outlook 2013 Outlook VBA and Custom Forms 2
P Synching Outlook 2013 Notes with iPhone 8 Using Outlook 1
N Outlook 2013 Folder View Using Outlook 8
M Outlook 2013 fails to start -- missing WindowsCodecs.dll error Using Outlook 3
David Michaels Contact card shows blank Outlook 2013 Outlook VBA and Custom Forms 0
J Calendar data can be viewed on Outlook.com, but no longer syncs to Outlook 2013 Using Outlook.com accounts in Outlook 3
C Attached files on Outlook 2010 Sp1 & Exc 2013 are missing Exchange Server Administration 1
R Folders shifting around in Outlook 2013 and 2016 Using Outlook 3
P Sync Desktop Outlook 2013 with Outlook.com? Using Outlook.com accounts in Outlook 5
J Outlook 2013 when clicking To in a new email show Company names Using Outlook 0
J Outlook - 2013 - Error msg when copying folders from Online Archives to another user's mailbox Using Outlook 0
D Outlook 2013 changing iCloud reminder time? Using Outlook 0
M OUTLOOK 2013 CONTACT PROPERTIES Using Outlook 0
J Object Variable or With Block Not Set Error in Outlook 2016 and not Outlook 2013 Outlook VBA and Custom Forms 3
P Outlook 2013 puts replies in Outbox Using Outlook 1
P Contacts gone missing in Outlook 2013 POP Using Outlook 4
M Outlook 2013 Using Outlook 1
P MS OUTLOOK 2013 - Adding Sender on the CC line Using Outlook 5
P MS OFFICE 2013 - Outlook locking up when using the sent on behalf of feature in VB Using Outlook 3
I Outlook 2010, 2013 will not open .msg or .eml files Using Outlook.com accounts in Outlook 1
Jeff Davis Help fix my Outlook 2013? Using Outlook 28
J Outlook 2013 hanging for unknown reason Using Outlook 1
O Outlook 2013 Problems sending large mails Using Outlook 4
K Rebuilding Outlook 2013 from Outlook.com after OS rebuild Using Outlook.com accounts in Outlook 2
O Windows 10 x64 Outlook 2013 - URL does not open (anymore) Using Outlook 3
J Will BCC messages still deliver if TO address fails Outlook 2013 Using Outlook 3
Similar threads


















































Top