now on office 365 but getting error messages about missing Outlook 2013 cache folders

PhilBurton

Senior Member
OS Version(s)
  1. Windows
Outlook version
Outlook 365 64 bit
Email Account
IMAP
Does anyone else have issues with leftover files from an older version of Office? Months ago, I converted to Office 365. No issues there. However, today I started getting error messages about a missing Outlook 2013 cache file, and instructions to to back to the Office 2013 installer.

What is really weird is that Windows Update wants to install a bunch of updates for Office 2013
Capture.PNG


This install of Windows is about four years old. Under \Program Files there are Office folders with subfolders for Office 15 and Office 16. I think I can use the Force Uninstall feature of Revo Uninstaller Pro to clean things out, but I'm not sure how to proceed.
 
The folders under program files are normal. Did you uninstall all office 2013 products? You can use the support and recovery tool to see if any bits are left and remove them.
When I installed Office 365, I thought that Office 2013 was completely uninstalled as part of that process. The uninstaller probably missed something. Oops.

I installed the Office Support and Recovery Assistant, and ran the tool for both Office and Outlook. No joy there.
 
Similar threads
Thread starter Title Forum Replies Date
W Outlook 365 I am getting the "Either there is no default mail client" error when I try to send an email on excel Office 365 Using Outlook 1
X Custom icon (not from Office 365) for a macro in Outlook Outlook VBA and Custom Forms 0
S Import PST to Office 365 Using Outlook 1
C Migrate Exchange to Office 365 Using Outlook 2
S client lost 3K contacts when office 365 for mac account deleted from company exchange server Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
P "Item could not be moved" message occurs frequently for IMAP inbox, Office 365 Using Outlook 0
O Office 365 - Zoom Using Outlook 0
D Office 365 Outlook desktop app prompts for all account passwords on startup Using Outlook 10
klpconsulting Programmatic Access Office 365 Pro Plus & RDS Using Outlook 1
K Outlook Office 365 VBA download attachment Outlook VBA and Custom Forms 2
L Ideas for Setup with New Office 365 Family Subscription (Outlook) Using Outlook.com accounts in Outlook 3
D Sending email from Office 365 alias in Outlook Using Outlook 3
J Office 365 erased all of my task views Using Outlook 3
D.Moore VBA script fail after Office 365 update Using Outlook 8
W April 2020 Office 365 Update - Add-Ons fail after Office 365 Update Using Outlook 6
P Categorize in Calendar not listed under tags in Office 365 (Office 2016) Using Outlook 5
L unblocking attachments before sending Office 365 Advanced Protection Using Outlook 0
L Deleting Office 365 calendar appt w/o emailing invitees Using Outlook 3
D Outlook 2016 Deleting emails without affecting folder structure - Outlook Office 365 Using Outlook 3
T I'm thinking about moving from outlook.com to the Outlook I have in my Office 365 Using Outlook 1
M Outlook .com group does not show up in Outlook for office 365 home Using Outlook 3
Jennifer Murphy Outlook can't connect to Office 365 at resort hotel Using Outlook.com accounts in Outlook 1
J Outlook Office 365 Win 10 how do I control background colors of events? Using Outlook 1
B Migrate Outlook 2007 to Office 365 Using Outlook 3
L Outlook Office 365 client: won't remember my setting File, not to collapse ribbon Using Outlook 2
J Migrate from godaddy 365 to office 365 home Using Outlook 8
glnz How set up new IMAP on Outlook-Office 365 and merge in pst from Outlook 2003 for same two email accounts? Using Outlook 5
Microfiche Migration from Office 2016 H&B to Office 365 Using Outlook 0
R How Can I backup office 365 account? Exchange Server Administration 1
L Wierd Office 365 Contact unable to edit body of random contacts Using Outlook 5
G Calendar View in Outlook Office 365 - Doesn't show enough hours, and the 30/60 min choice isn't the solution Using Outlook 4
O Office 365 Outlook - mark to download Using Outlook 0
O Office 365 using POP3 on both laptop and desktop Using Outlook 0
V Multiple Calendars in Outlook To-Do Bar; Office 365 Using Outlook 3
L Office 365 cloud based rules Using Outlook 1
O Office 365 - Outlook - Password protect your mailbox Using Outlook 7
Horsepower Office Outlook 365 home opens slower than a month ago Using Outlook 8
J Office 365 - Online Repair vs. Uninstall Reinstall Using Outlook 1
L Need to import multiple Outlook files to Office 365 Account Using Outlook 4
H Custom autoforwarding, sending mail through outlook office 365 Using Outlook 1
B Search function in Office 365 has stopped working Using Outlook 3
L Outlook Office 365 cached mode crashing Using Outlook 0
Fozzie Bear Office 365 Home Premium with Exchange Online email accounts Using Outlook 3
mrje1 Outlook 2016 Manual Email Account Setup, what is the Office 365 option etc., and Crashes Using Outlook 0
J Office 365 and Outlook connection issues Using Outlook.com accounts in Outlook 3
Diane Poremsky Direct Connect to Office 365 Using Outlook 0
Diane Poremsky New in Office 365 and Outlook.com: Interesting Calendars Using Outlook 0
Diane Poremsky Create an Organizational Forms Library in Exchange 2013 or Office 365 Using Outlook 0
Diane Poremsky Use PowerShell to log into Office 365 Exchange Using Outlook 0

Similar threads

Back
Top