"Item could not be moved" message occurs frequently for IMAP inbox, Office 365

P

PhilBurton

Senior Member
Outlook version
Outlook 365 64 bit
Email Account
IMAP
I thought that when I upgraded from Outlook 2013 on a "tired, old" Win 10 install to Outlook 365 on a "fresh, new" Windows 10 install that this issue would go away. Instead, it has gotten worse.

In the typical use case, I am reading new messages in the INBOX. (IMAP account, if that matters). Once I read a message, I can no longer delete it, even from the message window. Instead I get a pop-up window with this message.

I have discovered two workarounds, but I'm sure there is a better answer. Is there a configuration problem?

Workaround 1 is to close and reopen Outlook.

Workaround 2 is to mark the message UNREAD in the inbox. This is a crazy workaround. Once I do that, the message is deleted. Is this a Microsoft software bug?

Outlook error message.PNG
 
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