Search function in Office 365 has stopped working

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barryzigas

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Without warning and no apparent cause, the search function in Outlook 365 no longer works in Mail, Calendar or Contacts. I can find contacts using the "Search People" box at the top right in any of the apps, but I get no results from the search box in any of the views in Mail., Calendar or Contacts. This function was working until today. I am running Office 365 on a Windows 7 laptop. I am using GSynch to download mail and synch my calendar with other devices. I went to the File/Options/Search/Advanced tabs and it says all items are indexed. I could really use some help here.

thanks.
 

barryzigas

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
I think so, I went to File/Options/Search/Advanced and clicked on re-index. It didn't seem to trigger any action and the box noted a very large number of items indexed. I did not specify a new location for the index; should I? I am using a MAPI account through GSynch, and the mail is collected from an IMAP Gmail account. The contacts and calendar are synched with the corresponding Google apps through Gsynch. This only became an issue today, and I have been using this set up for several months without problems. If a new build is coming soon that will fix this, I suppose I can wait for it.

Thanks for any help you can provide. It's very inconvenient not to be able to search these accounts.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
because the problem just started, id wait for an update for outlook or windows - an update that broke it is the likely cause.
 
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