Search not accurate, but not indexing

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
Is this a VBA issue, an Outlook issue, or a Windows issue?

I'm using Outlook for MS 365, and recently got a Windows 10 update (Windows 10 Home, v 10.0.19042 Build 19042).

Now, my VBA advanced searches return some results, but not all. Today, for example, with a variable set to 24 hours ago and a search string of
(folder:Inbox OR folder:(All Mail)) received:(>=" & variable & ")"
and a scope of olSearchScopeAllFolders
I see emails from yesterday and before - but not from today. And I know there are relevant emails from today.

Indexing is done, according to Outlook.

Any tips on resolving?

Thanks
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
I can't see how to edit my post, but that search string should NOT have emoticons in it! Should be
(folder:Inbox OR folder: (All Mail) ) received: (>=" & variable & ")"
(without the extra spaces in there).
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You have about 10 min or so to edit... I'm used to see the annoying emoji in posts and knew you didn't do it. :)

Is it not finding anything for today or are the results-based on UTC time? There is a search bug that searches based on UTC - so a Today search in Eastern TZ returns results from 7 PM yesterday - 6:59 PM today.
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
You have about 10 min or so to edit... I'm used to see the annoying emoji in posts and knew you didn't do it. :)

Is it not finding anything for today or are the results-based on UTC time? There is a search bug that searches based on UTC - so a Today search in Eastern TZ returns results from 7 PM yesterday - 6:59 PM today.

Well, today I'm not getting any results, so I suspect either a problem with the recent Windows update and search indexing, or corruption in my profile? This is very frustrating, because my VBA searches frequently have issues - but, other times they work fine so I'm pretty sure the VBA code is okay!

I initiated support with Microsoft about it yesterday but, by the time the rep got around to my problem, I had something I had to do and had to leave the chat.

I hesitate to rebuild my search index just because that hasn't helped in the past. Any ideas?

Thanks
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
Well, today I'm not getting any results, so I suspect either a problem with the recent Windows update and search indexing, or corruption in my profile? This is very frustrating, because my VBA searches frequently have issues - but, other times they work fine so I'm pretty sure the VBA code is okay!

I initiated support with Microsoft about it yesterday but, by the time the rep got around to my problem, I had something I had to do and had to leave the chat.

I hesitate to rebuild my search index just because that hasn't helped in the past. Any ideas?

Thanks

Am I the only one experiencing this problem with searching in Outlook? Even if I remove the date criteria from my search - only results from 4 days ago and before are returned...
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
As of today - simple searches - not VBA ones, just simple strings entered into the search bar - are no longer working. I get "Searching..." and never receive ANY results.

No one else is seeing this problem? How do I resolve this? I have an open case (I think?) with Microsoft, but am not hearing anything from them.
 

DigitalDawn

Senior Member
Outlook version
Outlook 2019 32-bit
Email Account
Office 365 Exchange
I had a similar problem a few days ago. I called MS tech support and the following fixed the issue for me.

It's a simple online repair.

1. Close Outlook

2. In Windows 10: Go to Settings: Programs and Features

3. Right Click on Office 2019

4. Select Change, then Online Repair

5. It will run for about 5 minutes or so. When done, run Outlook and it will hopefully be fixed.
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
I don't have Office 2019 - I have Microsoft 365, and I think I did this, but I'll try it again.

What's working for me right now is - I created a batch file (that I have to run with admin rights) that stops and then starts the Windows Search Service. Then I start Outlook, and my searches work fine. But I have to do that every time I start Outlook, and it's a pain, and shouldn't be necessary!
 
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