Outlook can't connect to Office 365 at resort hotel

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Jennifer Murphy

Jennifer Murphy

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
I'm running Office 2007 on a Win XP machine. I have an office 365 account and I also have email account through GoDaddy and others. All of this was working perfectly yesterday when we left for a one-week family event in Sun Valley, Idaho. When we arrived, I set up my computer and got access to the resort (unsecured) wi-fi system. I am able to access the Internet and Outlook is able to send and receive email from my non-365 accounts. But it is unable to access email from mt 365 account.

When I click Send/Receive, it goes through all of the accounts until it gets to 365, then it stalls. In the lower right-hand corner of the status bar at the bottom of the screen, it says "Disconnected" with a little square icon with a red "X" on the left and a down arrow on the right. If I click the down-arrow (or anywhere in that message), I get a pop-up showing some settings.

Can someone tell me what I need to do to get it to work here?

Thanks
 
Jennifer Murphy

Jennifer Murphy

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
I was just able to capture this error dialog.I've greyed out the first part of the email address for privacy.
20190818 0814 Outlook 365 server not available.jpg
 
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