How to fix disconnected Outlook account

T

td47

Member
OS Version(s)
  1. Windows
Outlook version
Outlook 2021 64 bit
Email Account
IMAP
Operating system::    Windows 11
Outlook version:     Classic Outlook 2021
Email type or host:    Exchange
Hello,since a recent ISP Internet outage, it looks like one of my 4 accounts has stopped working. We access 2 GMAIL accounts, one HOTMAIL account, and one normal @outlook account, all using the same Outlook 2021 LTSC on the laptop.

The a**********@outlook.com just shows Disconnected from Exchange, but occasionally I can see a "needs password" flash up, then disappear. I can NEVER get chance to access the window to enter the password, it seems to flash on and off every few minutes. I can see an empty screen quickly flash on and off in the foreground when Outlook is running.

The desktop with the same setup works fine. Both Windows 11 25H2.

I have seen this reported, and one fix was to use Credential Manager and remove all references to OFFICE, but I think I only need to remove the 2 entries related to the failing OUTLOOK account. The other report suggested removing the OUTLOOK account, and recreating it.

I just need advice on which is best to try. Would an Office Repair be any use?

CREDENTIAL_MGR_OUTPUT.jpg
 
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