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Yes, just note the current default app that is being used now. You can change them to any mail application, not just Outlook or Web browser.

It's a function of your default mail application in Windows. In Windows 10/11, go to Settings, Apps, Default Apps. In Windows 10, click on mail and change it to Outlook. In Windows 11, click on Outlook and make it the default for each (mailto, .eml, etc.).

For the 18 months or so, I have had constant issues with text jumping around, overlapping rows over each other or text disappearing suddenly in the body of emails. If I click around a few times, it will all reappear, and everything is okay. This occurs throughout the day but not with every...

As an example, if I have company ABC Distributing and there are multiple people in that company, I like to create a company contact with the main phone number and information and then contacts for each employee without the main company number. I do this so that when someone calls from the main...

Fairly frequently, Outlook will reset my ribbon customizations. I have exported the customization, but when I import it, it doesn't revert to my settings. What is causing the ribbon to reset so frequently and how can I get a customized ribbon to import correctly? I think Microsoft likes to...

I do not believe it is. There are no options on the Outlook side (policy tab is missing to choose never). I believe it is a futile path down a long rabbit hole. I have had customers ask me to disable online archive just because of this. Diane, thanks for your follow up and persistence...

I also use the old portal. Where did you find the option to apply retention policy to Tasks? I have been fighting this for well over a year without finding a good solution. I spent hours on the phone with Microsoft and their only option was the same as the previous link.

I don't see where to apply a retention policy to a specific folder only. Of course, the 365 admin portal changes every day, so sometimes impossible to find what was in one place the day before! How did you get there?

Yes, online Archive. There is not an option to exclude Tasks exclusively from online Archive. Microsoft acknowledges this. Work around is to create a new retention policy that disables archiving as the default option and going to each folder and enabling archiving manually. Not a good...

Is there a better way than creating a new retention policy in Microsoft 365 to keep Tasks from archiving? Creating a retention policy as per Microsoft recommendation requires manually setting archive/retention for each folder and any future new folders. I also get complaints that users can't...

Fairly regularly, Outlook will reset its temporary folder and all my emails will have placeholders for the images in my emails (the linked image cannot be displayed...). It has started happening more regularly, so I decided I would trick Outlook and create a new folder and point the temp files...

No errors when Outlook shut down and no errors in the event logs for Outlook other than the errors where Outlook shut down and restarted. I do not have the patch installed.

I don't think the Macro would apply. Checking the contacts, the Name fields are correct. I ended up changing them manually. I lost all my custom File As sorting as well (ex., I am a Dell Partner and I had 20 contacts that were filed as Dell (First Name, Last Name) that were reset) and had...

My Office 365 account did something strange yesterday. My contacts have always sorted Last Name, First Name. I was looking up a contact and realized it was now sorting First Name, Last Name. In the contact view, the File As now shows First Last on all contacts. If I create a new contact, it...

I miss my Windows 6.5 phone. I could use rules for my emails and the phone would show me unread messages in those folders. I also like the fact that I could filter out folders I didn't need to see and only have those main folders where rules where applied showing up in my mobile email. I have...

Thank you!

I checked that and it is already enabled. I also unchecked it, restarted Outlook, checked it again and restarted, but still doesn't work.

Using the Address Card view, how can I edit a contact (or copy/paste info) directly in the address card? I find I have to now open the contact to be able to edit or copy/paste info. Thanks!

Thanks Diane. Let me know if you find that article. If I may comment on how much I appreciate the time you invest in these forums and how quickly you respond. I have been following your site and posts in newsgroups for many years. I am an IT consultant and Microsoft Partner in Charlotte...

Couldn't find the People Pane at first. I had to re-enable the Social Connector. I will try removing them from here and let you know how it goes. In Outlook 2010, it was much simpler to disable. I find having the Social Connector in 2010 really slowed down Outlook. I also don't like it...