Outlook or Phone Combining Contacts?

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kburrows

kburrows

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Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange
As an example, if I have company ABC Distributing and there are multiple people in that company, I like to create a company contact with the main phone number and information and then contacts for each employee without the main company number. I do this so that when someone calls from the main number, I get just the company name for the caller ID instead of showing either a random employee or a group of employees. Same for the employee. it's just cleaner for me that way. At some point, I will either get a call or will be in the company contact information and I will notice one of the employee's names and contact information is showing on the caller ID and will be merged in with the company only information. The original employee contact is also still there. I have an iPhone, so is it a function of the iPhone thinking it's being smart merging the information or a function of Outlook (Office 365 version) merging the data? Why does it only do it with stand-alone company contacts? Does it have to do with the primary business number not in the staff contact info? This happens very regularly, so any help would be greatly appreciated!
 
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