Android Phone E-Mails Not Disappearing After Being Deleted in Outlook 2013

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Terry Sullivan

Terry Sullivan

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Outlook version
Outlook 2016 64 bit
Email Account
POP3
I recently purchased a netbook with a Windows 8 (Standard) 64 bit OS and Office Home & Business 2013. Since installing Outlook 2013, my smart phone hasn't been deleting e-mails that have previously been deleted in Outlook. If I go to the internet version of my att.net e-mail account, however, and delete e-mails from there (instead of from Outlook) those same e-mails immediately disappear from the phone.

Could it be that since Windows 8 (inexplicably?) requires me to log into my computer via my Hotmail account that it's "confusing" the sync process between Outlook and my HTC EVO 4G smart phone? The four other e-mail accounts I have on my phone update properly whenever I delete an e-mail from my Gmail, Hotmail or Yahoo! accounts. It's only when Outlook 2013 is involved that I have problems. I only use my att.net account with Outlook.
 
My Outlook is POP3 while my phone is IMAP. So how do I change my Outlook from POP to IMAP? Delete the account and start over by substituting IMAP where POP used to be?
 
Thanks for your help. I'll call AT&T Support to find out what settings I need for IMAP.
 
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