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Nagging Office11ShipAssert

Discussion in 'Using Outlook' started by Horsepower, Jan 14, 2011.

  1. Horsepower

    Horsepower

    Senior Member
    OK, what's the real cause of this error? I turned off all add-ins and after patch Tuesday it's getting it a dozen times a day.
     
  2. Forum Admin

    Forum Admin

    Senior Member
    What version of Outlook? Which antivirus are you using? I thought it was related to net framework and one (or more) of the antivirus programs. ("Office11" does not mean its specifically about Office 11.)

    What is the full text of the error?

    Did you uninstal any of the updates to see if it stopped the error? If so, which ones appear to cause it.
     
  3. Horsepower

    Horsepower

    Senior Member
    Outlook 2010. Microsoft Security Essentials.


    Full text:


    Problem signature


    Problem Event Name: Office11ShipAssert


    Problem Signature 01: 2oyl


    Problem Signature 02: 14.0.4763.0


    OS Version: 6.1.7600.2.0.0.256.1


    Locale ID: 1033


    Extra information about the problem


    No2nd: 2


    Bucket ID: 1207505159


    Did not uninstall any of the updates yet to see which might have caused it, HOWEVER prior to the updates, having ALL add-ons disabled I was not getting the error like I was BEFORE I turned off all of the updates AND I upgraded to Office 2010 because of the email error caused by a windows update. I hope you understand this frustration. Thank you.
     
  4. Forum Admin

    Forum Admin

    Senior Member
    When are the users seeing this error? Is it on boot or during specific actions?

    Is this error preventing Outlook to work?



    (those questions are from my contact at microsoft)
     
  5. Horsepower

    Horsepower

    Senior Member
    It only shows as a non critical error in problem reports every time Outlook is opened. It is not preventing Outlook from working. If your MS contact does a search, many other people have had this same error showing. Thank you, "administrator"
     
  6. Forum Admin

    Forum Admin

    Senior Member
    Just becasue the error doesn't prevent outlook from working, doesn't mean its not highly annyoing - and yes, a lot of people experience this error but no one seems to know the cause. That's what I'm hoping to get from my contacts. Once we know the cause we'll know how to avoid it.
     
  7. Horsepower

    Horsepower

    Senior Member
    Thank you very much. Gus Hallgren directed me to Sue and Slipstick in 1996, and you folks have been the best resource ever.
     
  8. Forum Admin

    Forum Admin

    Senior Member
    They looked up support cases with the same bucket id and only found one match - that customer had other problems (including BCM was misconfigured) and they don't know for sure which one caused the shipassert alert. If you have BCM or Business Connectivity Services addin, they recommend starting with them.

    They don't have a 'smoking gun' for the error, so the standard troubleshooting advice applies - disable addins, try Safe mode etc. If that fails, open a support incident for more indepth investigation.

    I know Adobe Reader and Symantec's varios security software have been blamed for this error too. I believe its related to net framework, so I'd look at programs that use net framework and interact on some level with Outlook (ie, Reader provides the PDF preview for the reading pane, symantec's norton AV scans email for viruses). BCM uses net framework too.
     
  9. Horsepower

    Horsepower

    Senior Member
    OK, every day after patch Tuesday and until 1/16 I had the error multiple times a day, then it has not occured since. I am happy but REALLY confused.
     
  10. Forum Admin

    Forum Admin

    Senior Member
    Interesting. What was installed overnight on the 15/16?
     
  11. Horsepower

    Horsepower

    Senior Member
    Just Microsoft security essentials definitions (1 on the 15th, 1 on the 16th) strange eh?
     
  12. Diane Poremsky

    Diane Poremsky

    Senior Member
    Strange, yeah, but i saw a similar complaint today about the defender definitions installed on the 16th. They had some other error, not shipassert but it does make me wonder if you are on to something.
     
  13. Horsepower

    Horsepower

    Senior Member
    Perhaps, but I am still error free as of this minute. Thanks again.
     
  14. Horsepower

    Horsepower

    Senior Member
    And now it's back with Office 2010


    Problem Event Name: Office11ShipAssert


    Problem Signature 01: 2oyl


    Problem Signature 02: 14.0.6029.0


    OS Version: 6.1.7601.2.1.0.256.1


    Locale ID: 1033
     
  15. Diane Poremsky

    Diane Poremsky

    Senior Member
    What updates were installed overnight or over the last couple of days?
     
  16. Horsepower

    Horsepower

    Senior Member
    Actually just the MSE definitions.
     
  17. Diane Poremsky

    Diane Poremsky

    Senior Member
    I wonder why they would cause a problem... i'll check with support and see if there are any cases with this problem.
     
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