IM and Phone icon is Grayed out in Outlook 2013 - Using Lync 2013

IM and Phone icon is Grayed out in Outlook 2013

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Prabhaharan

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2013
Hi
In my outlook 2013 my IM and Phone icon is greyed out , I could able to IM through Lync 2013 please help me to find the root cause
Thanks & Regards,
Prabha
 

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Shilo

New Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server 2010
Hi
In my outlook 2013 my IM and Phone icon is greyed out , I could able to IM through Lync 2013 please help me to find the root cause
Thanks & Regards,
Prabha

Did you ever get this fixed. I have the same problem going on as well and the Registry hack is not the same.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
there is one at the end of the article for 64bit outlook.
 
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