IM and Phone icon is Grayed out in Outlook 2013 - Using Lync 2013

[Prabhaharan]

Hi
In my outlook 2013 my IM and Phone icon is greyed out , I could able to IM through Lync 2013 please help me to find the root cause
Thanks & Regards,
Prabha

 

[Diane Poremsky]

See http://www.slipstick.com/outlook/contacts/calling-from-an-outlook-contact-does-not-work/, see if that reg entry fixes it.

 

[Shilo]

Hi
In my outlook 2013 my IM and Phone icon is greyed out , I could able to IM through Lync 2013 please help me to find the root cause
Thanks & Regards,
Prabha

Did you ever get this fixed. I have the same problem going on as well and the Registry hack is not the same.

 

[Shilo]

See http://www.slipstick.com/outlook/contacts/calling-from-an-outlook-contact-does-not-work/, see if that reg entry fixes it.

Hi Diane, do you know if there is another registry entry for outlook 2013 ? Tried rebuilding the Outlook profile but no luck.

 

[Diane Poremsky]

there is one at the end of the article for 64bit outlook.