Recent content by patlaw

New information: I did a repair of Outlook, and things are working now. In any case, thanks for being here and for your willingness to help!

It's a POP box. When I go to Account Settings > Account Settings, the second Account Settings doesn't do anything when I click on it. So, I went through the Control Panel (Mail (Microsoft Outlook)(32-bit). For a second PST, I copied an old backup into its own folder. I then Changed Folder to...

<I understand if you don't want to help with this problem, but the users are planning to update to Office 365 in October.> Outlook 2010 on Windows 10 is throwing off a "Not Implemented" error when Send/Received is pressed. No email can be sent or received. I've disabled all Add Ins, started in...

Tried to Edit to Add: It turns out that I had disabled Exchange caching, whatever that is. When I reenabled it, the button to Work Offline reappeared, and the "working offline" flag at the bottom of the screen disappeared. However, I still cannot send email from any account, and Outlook is not...

I previously had a company email account through Microsoft 365 on my computer. When I installed it in 2019, it took over my Outlook. Since I'm not longer with that company, I no longer have access to the Outlook 365 account. Every time I open Outlook, I'm prompted to log into that account, which...

One of the email accounts in Outlook 2016 is a Microsoft 365 account. That account has been cancelled, but I'm not ready to remove it from my computer. I'm getting "enter your password" pop ups. I went through the function to define Send/Receive User Groups (I have one group) and clicked on the...

I believe the 2010 PST file is 32 bit. Is the PST file compatible with 365? (I thought that was the reason for using drag and drop.) If I were to do an export, would I export from 2010 to a new PST file? Thank you!

What is a good way to move files from Outlook 2010 to Outlook 365 AFTER Outlook 365 has been used for a few weeks? I opened the 2010 PST file in 365, and I could see all of the messages, but I could not drag the many folders under the Inbox except by doing them one at a time. Maybe that's not...

Yes. That's exactly what I have. So how do I clean out my POP account (archiving, not deleting?) It looks like I have to remove the Exchange account. That's really bizarre.

There is no Clean Up Old Items in Tools. I have Mailbox Cleanup, Empty Deleted Items Folder, and Set Archive Folder. My Outlook is 2016 MSO (16.0.12730.20144) 32-bit. If I cannot archive the old way (create a .pst file, archive all items older than 1/1/2019 to 2018.pst), how do I manually...

Since upgrading to Outlook 2016 a couple of years ago, I haven't done any archiving. I only used manual archiving to move emails from each year into its own PST file. All emails from 2017 are in 2017.pst. With 2016, I can't figure out how to do that. The only tutorials don't match what I'm...

Yes, that's correct. I'm sorry if I misunderstood your question. The problem has been solved. Thank you!

It's his personal calendar shared with the rest of the group. Thanks for the information. I'd never heard of that option before. I see it now.

We use Office 365. A user's calendar is attached. Any time he accepts an invitation to a meeting, it shows as "Busy" (with no other information) on his calendar. The entries are not marked confidential. He shows up in Scheduling Assistant as attending the meeting on the Tuesday 10:30 entry. Is...

Well, never mind. I just tried again, and it's working. Go figure.