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    Not Implemented

    <I understand if you don't want to help with this problem, but the users are planning to update to Office 365 in October.> Outlook 2010 on Windows 10 is throwing off a "Not Implemented" error when Send/Received is pressed. No email can be sent or received. I've disabled all Add Ins, started in...
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    Outlook 2016 Working Offline

    I previously had a company email account through Microsoft 365 on my computer. When I installed it in 2019, it took over my Outlook. Since I'm not longer with that company, I no longer have access to the Outlook 365 account. Every time I open Outlook, I'm prompted to log into that account, which...
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    Removing Outlook 365 Account from Send/Receive

    One of the email accounts in Outlook 2016 is a Microsoft 365 account. That account has been cancelled, but I'm not ready to remove it from my computer. I'm getting "enter your password" pop ups. I went through the function to define Send/Receive User Groups (I have one group) and clicked on the...
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    Moving from 2010 to 365

    What is a good way to move files from Outlook 2010 to Outlook 365 AFTER Outlook 365 has been used for a few weeks? I opened the 2010 PST file in 365, and I could see all of the messages, but I could not drag the many folders under the Inbox except by doing them one at a time. Maybe that's not...
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    Manual Archiving 2016

    Since upgrading to Outlook 2016 a couple of years ago, I haven't done any archiving. I only used manual archiving to move emails from each year into its own PST file. All emails from 2017 are in 2017.pst. With 2016, I can't figure out how to do that. The only tutorials don't match what I'm...
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    Strange Calendar Entries

    We use Office 365. A user's calendar is attached. Any time he accepts an invitation to a meeting, it shows as "Busy" (with no other information) on his calendar. The entries are not marked confidential. He shows up in Scheduling Assistant as attending the meeting on the Tuesday 10:30 entry. Is...
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    Account Changes

    Microsoft has changed the interface in Outlook 2016 to get to the screen that is used to configure account settings for mail servers. I need to verify my POP settings, and I can't get to the screen. A post says to go through Control Panel | Mail, but when I do, I get a warning that wants me to...
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    Message List Font Changed

    When I opened Outlook 2016 on my Windows 7 computer this morning, the font size in the Message List has changed to a very small one. I checked the font settings in Other Settings. They are set as they have been at at 8 pt. Segoe UI. To be sure, I compared the settings with my Outlook 2013...
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    Outlook 2016 Not Closing

    For some reason, Outlook 2016 now doesn't close fully when I exit it. I have to force quit it. Naturally, I've followed all of the recommendations I can find including disabling all Add-Ins, which makes not difference. If I start Outlook in the safe mode, the problem is not there. The only other...
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    Outlook 2016 Not Default Client

    Every time I reboot my computer and start Outlook 2016 for the first time, I get this error message. I've researched extensively to find the problem, but nothing I've done matters. The problem has been there since Day One of the installation. Outlook 2016 is the 32-bit version on a Windows 7...
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    Missing Folder

    Outlook is set up with a POP account. For some reason, all of the folders (and there are a lot) got mixed up and moved around. Running /resetnavpane didn't help. However, we were able to move things around and got most folders back where they were, except Outbox, which is no big deal. The...
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    Extra PST File

    I'm moving Outlook 2010 to a new computer. There are two POP email accounts in Outlook. However, there are three PST files: email1.pst, email2.pst, and outlook.pst. email1.pst and outlook.pst are about the same size. email2.pst is small since the account is not used much. All three pst files are...
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    Outlook 2007, IMAP, and Deleted Emails (not disappearing)

    Outlook 2007 accesses Gmail with IMAP. Every time an email is deleted in Outlook, the message is moved to the spam folder in Gmail. Alternatively, every time an email is deleted, it is marked as spam. Obviously that creates a lot of problems for receiving legitimate emails since every one is...
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