OL2003 (HTTP proxy) update time

[JackPollack]

Trying to get my OL2003 (connected via Exchange over Internet HTTP proxy in cached mode) to update faster (check for new message). I have tried changing both these reg keys

<code></code>HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Cached Mode

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11\Outlook\Cached Mode

Download: 1 (10)

Maximum: 0a (10)

They dont appear to make any difference. I see the new message in OWN about 90 seconds before Outlook receives it.

 

[larry]

90 seconds is way too slow - it should be no longer than 30 seconds. I'd use a Maximum value higher than the download though - maybe 11 seconds.

Look in Send and Receive settings (Ctrl+Alt+S) - select the send and receive group and then Edit. Is the Exchange account selected? It shouldn't be. It should have a red x on the account in the account list on the left.

Did the key exist in the policies path? If so, the admin set that with group policies.

 

[JackPollack]

The exchange account is not included (nothing is as it is the only account I am using). There is a red X on the account. I created the reg key, it did not exist

 

[JackPollack]

Diane, any thoughts? Thanks

 

[Diane Poremsky]

no, I don't have any ideas. As Larry mentioned, default is 15 and 30 seconds, so 90 seconds is not a default setting. Something else is causing it to be slow.

Does it work ok in Safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

 

[JackPollack]

So I just ran another test. Sent 3 separate emails at different times.

Sent from hotmail to my exchange account.

Hotmail --> OWA 2 seconds all tries

Hotmail --> to my cell phone (exchange) 3 seconds all tries

Hotmail --> OL2003 safe mode - first time 10 seconds, second try 80 seconds, 3rd try 50 seconds.

Dont get it!

 

[Diane Poremsky]

10 seconds is normal, 50 high on the high side and 80 seconds is way too long. You could try clearing the offline folder and see if that helps - right click on the Inbox and choose properties then clear offline files.

 

[JackPollack]

Clearing the inbox didnt help.

I just realized (and am surprised I didnt think of it sooner and also that no one else mentioned).My AV software scans my incoming email. When I turned off the AV software I consistently cut 30 seconds off my time. So now I am in the 50 second area all the time.

Tried the 2 reg setting again, they still have no effect. Any idea why these settings have no effect?

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Cached Mode

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11\Outlook\Cached Mode

Download: 1 (10)

Maximum: 0a (10)