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A friend of mine had been using Outlook 365 to access her Cox email, which had last year been outsourced to Yahoo. She liked POP protocol. Then it stopped getting email on Jan 14. I tried deleting the account and re installing. Then the same for the profile. Then I uninstalled/reinstalled...

Outlook 2021 LTSC is occasionally putting emails I send to myself, as well as emails from my wife, into the Junk folder. I've turned off the Outlook Spam Filtering (see attachment) Both emails are in the Outlook Contacts. I've also put our email addresses into the Safe Senders tab. I've also...

On my wife's Windows 10 with Outlook 2024, using IMAP, I noticed that Carbonite was stuck trying to back up a file called NewProfile~1.srs. I found out that it was a new Outlook profile created 2 days ago. But not by my wife or myself. And when I went into Control Panel I found that indeed...

I've got a friend who uses Gmail and has 10,000 emails in her Inbox, all organized using Labels and Categories. It is her record of 10 years of managing a girls' volleyball club. I want to back them up for her. I was thinking of using Outlook. But is there anyway that her Labels and Categories...

I will be setting up a new Win 11 computer for a friend. We will be buying Office 2021 desktop on Amazon and I need to import as much as possible from the existing Outlook 2010. I believe the two email accounts are both IMAP, and I think years ago I set her up with a .pst file for use as the...

After installing iCloud from the Microsoft Store in Office 365 on Windows 10, the calendar sync runs ok for about a week or two. Then it fails - Outlook will open briefly, for about 1 second, then shut itself down. The only way to get it working is to start Outlook in safe mode, uncheck the...

My wife's auto-complete stopped working about a month ago, she told me today. I checked in Options/Mail/Send and it is still enabled. I went to take a look at the Stream_Autocomplete file and was surprised to see there were two of them, both with today's date although the time was 3 minutes...

My wifes Oulook 2019 suddenly started have all new emails completely blank with no signature, (which had contained a pic and some text). the sig actually seems to be there but cannot be seen, until you start backspacing over it. then it begin appear. Even if I paste or insert a graphic it does...

Outlook 2016. IMAP account from Godaddy. When a meeting is accepted, the default reminder does not appear. If you open the calendar event and look at Reminder, it says "None". But the Default Reminder option is set to 15 minutes, and on other email accounts in the same profile it works fine...

I've got a friend who frequently has to post a file with directions to emails when she sends them. But that file never seems to show up in the Recent Documents in the Attach File dialog. Is there a way to pin the file to the Recent Documents list so it stays at the top? Thanks

Hi Diane, In an older thread Scheduled backup of imap account I asked you about backing up an IMAP account and you provided the link with your solution but I'm totally unfamiliar with macros and the VBA editor. The friend that needs this is a real estate agent who has to keep backup as a...

I was upgrading my wife's Win 10 computer, from Office 2016 to 2019. The install made me first uninstall the old version, because the new one was Click To Run. I was expecting to do a lot of work for setup, because she has 5 mail accounts, of all varieties, a separate pst to hold contacts and...

I am trying to set up my Gmail account via pop3 in Outlook. I've enabled pop3 in the Gmail settings, also told Gmail to allow less secure applications. I've got the account created in Outlook, (incoming server is set to 995 and SSL/TLS) and when Outlook tests it, it shows success on sending...

My sister-in-law does a search in Outlook and tries to move an email from the search results into a folder. But instead of moving it, it is only copying it. Any ideas how to fix this?

My friend's Outlook 2010 is again having problems. The "Refresh" button that lets you sync is gone, and events are not syncing automatically either. I tried logging out of iCloud and back in, did not help. i uninstalled iCloud and reinstalled, it gave Outlook Setup Unexpected Error. I...

Is there a way to have regular scheduled backup of an imap account emails made to a local drive? Outlook 2016 Thanks

this is my friend's computer, I think it is Outlook 2013. It is an IMAP account with Godaddy. I've checked the Sent folder and they have gone out. It is not all sent emails, just about 1 out of each 10 emails he sends. Any ideas? Thanks

This happened on the same IMAP account that I referred to in my Carbonite thread yesterday, but it seemed better to make a new thread for this question. He sent some emails a year ago and when he needed to refer to them today, they are not in his Sent folder. But I was able to find them in the...

I went into Carbonite to download an old version of the .ost file for an IMAP account, and found out that Carbonite by default does not back them up. Carbonite Support Knowledge Base Carbonite Support Knowledge Base I've right clicked on it and told Carbonite to back it up. Is there a...

A friend called me to say her Sent items folder is missing all the emails sent in the last week. When I took a look, I noticed that her computer date was wrong, it was showing July 21 yesterday, a month behind. She said there was a power failure and that may have caused that possibly. Anyway, I...