Social connector not working with LinkedIn?

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Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hi,

I have been using the Social connector every since I bought Office 2013 and love the way you get updates for Facebook and LinkedIn underneath the message pane or underneath contacts.

However recently, I have noticed that I don't get any LinkedIn updates any more. I tested this by actually going to the web version of LinkedIn and seeing which of my contacts was actually doing stuff in LinkedIn, and then checking under the contact whether I could see the update. Alas no. Facebook working fine, but LinkedIn not.

I then noticed on the web that LinkedIn were starting to refuse API access to some third party tools, but it appears Microsoft is off the hook as they are still a preferred partner.

Looking for a solution I came across LinkedIn's page itself: https://www.linkedin.com/static?key=microsoft_outlook. This seems to install a social connector of its own, but I can't work out whether or not I should install it. In fact after trying the first time, it now permanently gives me an error.

So what should I do? Possibly completely remove the social connector and try re-installing? Is anyone else able to get LinkedIn updates under the contact pane?

Thanks,
Phil
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I believe the connector at linkedin is for older versions of Outlook where the connector is installed by the user. In outlook 2013, everything is installed from you.

Did you try signing out of linked in and signing back in? In the Social connector options, click X to the right of linkedin to delete it, close the dialog and reopen, then sign back in.
 
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