Business Contact Manager issue with "Add Time Stamp"

[AbsolutelyDonna]

While in a Business Contact in BCM, under "Details", in the "Comments"

section at the bottom, there is a button to "Add Time Stamp". We have used

this function for a couple of years on three computers in our small business

office. All the sudden one day, it stops working for our Marketing Leader

(of course, the person who uses it the MOST). When she clicks on the button,

she gets the "BCM could not complete your last request. Please try again."

message. However, no amount of trying again works. I have looked for a

solution on microsofts website, we've installed all up to date service packs

and have even tried un-installing BCM and re-installing it TWICE. All to no

avail. If anyone else has had this problem and knows a solution, we would

sure appreciate some help. Thanks!

 

[SusanG]

Donna,

I'm winging this, as I do with all my BCM questions.

First I'd create a backup, then check the DB for errors. If it's error-free,

then I would lean toward her settings, ie. her UserID.

It's possible her UserID is corrupt. You could run the Share DB wizard from

BCM first and reselect her. That's what I would do first. Oh and check her PC

for performance/memory with BCM loaded, because I've found the BCM is heavy

user of memory because of the backend and this sounds like a DB timeout error.

Finally I would read this Microsoft article - KB953745, specifically the

section entitled:

Error messages when you try to share the Business Contact Manager database.

When you try to share a Business Contact Manager database by using the Share

Database wizard, you may receive the following error message:

Business Contact Manager could not complete your last action or actions.

Please try again.

This issue occurs if the value of the database owner (DBO) in the affected

database is a NULL value, instead of a valid user ID. <more
I know the message and situation are different, and she may not be the

owner, and this problem in the KB affects all users, not just one user, but

the timing out is still IMO a db issue. I'd run that SQL query and just see

if her ID is null or not. You're right, the MSFT site has NO info on this

error message. We're on our own, brothers and sisters!

"AbsolutelyDonna" wrote:

While in a Business Contact in BCM, under "Details", in the "Comments"

section at the bottom, there is a button to "Add Time Stamp". We have used

this function for a couple of years on three computers in our small business

office. All the sudden one day, it stops working for our Marketing Leader

(of course, the person who uses it the MOST). When she clicks on the button,

she gets the "BCM could not complete your last request. Please try again."

message.