Business Contact Manager crashes

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S

spinnakerdr

I continue to get errors when accessing BCM pages. I get an error repeatedly

that BCM could not complete your last action or actions. After a few errors

Outlook crashes. I have disabled COM add ins. I have also seen there might be

issues with Quick Books Pro...we use Pro 2007 and Outlook 2007.

Any help is appreciated
 

Pandaman

Member
Hi - all you need to do is delete this registry key for the user which is having the problem...


HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM


When you restart Outlook with BCM that key is regenerated and the problem should be gone. Back up the reg key beforehand if you don't trust me but rest assured I have used this many times without issue.


Good luck.
 
R

Raul Thomas

Hi Folks

Can anyone of you'll provide additional data on this issue

Regards

Rahul Thomas [MSFT]

 

WOUTER

Member
Sorry for my English, I am Dutch living in France.


Yesterday I suddenly had the same problem: "BCM could not complete your last action or actions". And after a few errors Outlook crashes.


I searched the Internet and found very complex solutions among the one of MS: http://support.microsoft.com/kb/953745

I was lucky to have found you solution which I followed. BCM works again fine. Thank you for your advice and saving me much trouble and time!

I only asked myself the question: "Why did MS gave such a complex solution for this problem instead of the simple one you gave me?" Does someone know this answer?

Again thank you much.
 
A

AbsolutelyDonna

Pandaman:

Thanks for the help you suggested on this issue - I'm very excited to know

there may be a "less than painful" solution to this problem. Forgive my

ignorence, though, how does one go about deleting a registry key? I hope that

answer is just as easy. :)

Thanks for any help you can provide on this.
 
K

kdobens

Can you tell me where I can find that file?

I have these same problems and have doene a search for that file and have

found nothing.

This is very frustrating.

Thank you!
 
S

Steve

I am having the same problem. I renamed the registry key and it still didn't

correct the issue. I took screen shots if anyone is interested. I am the only

user on this program.
 
M

mjolley

I am having the same issue as well. The "registry fix" is a bit unclear.

here's what I'm doing:

1. Click Start > Run > type "regedit" > click "OK"

2. Navigate to the BCM Business Solutions eCRM regisrty key by expanding:

HKEY_CURRENT_USER > Software > Microsoft > Business Solutions eCRM

3. At this point, there are three files and three subfolders:

Files:

Name: (Default)

Type:REG-SZ

Data (value not set)

Name: BCMLogging

Type: REG_DWORD

Data: 0x000000ff (255)

Name: ImportExportFilesFolder

Type: REG_SZ

Data: file path

Folders:

3.0

CommandBars

Dashboard

Where exactly is the key I should delete?

Any help would be greatly appreciated!

Thanks!

 
D

dbielby

I've read all these posts and checked out the blog the one user referred us

to. I can easily open the regedit but I cannot find the user info to delete

that this poster suggests we do. I don't think this fix is a real fix

therefore.

Can anyone help us figure out a solution?

Frustrated with Outlook to the max....

David
 
L

Leonid S. Knyshov // SBS Expert

Just navigate the registry tree as you would a file system. Don't confuse

CURRENT_USER with LOCAL_MACHINE as is customary in registry tweaks.

Alternatively, run this:

Open up command prompt.

type:

reg export hkcu hkcu.reg

That backs up your hkey_current_user hive

reg delete "HKCU\Software\Microsoft\Business Solutions eCRM" /f

That deletes the referenced key

Leonid S. Knyshov
 
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