Outlook 2007 IMAP "Inbox" not receiving new emails.

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sreenivas

New Member
Outlook version
Outlook 2007
Email Account
IMAP
Hello there,

Outlook 2007 Imap account can't get the new items synced in to its "Inbox" folder. Other imap folders are up to date. The problem is only with Inbox.

The newly arrived items on webmail's inbox are not appeared in my outlook's inbox. When I move it to any other folder on webmail, then it reflects in outlook. (I mean its only outlook's inbox that stopped syncing, while all other subscribed folders do)

The 'updating cached messages' task shows the count as per webmail's inbox count, but it wont actually update all of them. For eg, there are 1500 items in webmail's inbox & outlook's inbox has got just 1000, the task while running shows as 'updating cached messages x/1500' and once the count reaches 1000/1500, it ends.

When an item is deleted from outlook's inbox, it reflects on webmail & similarly when deleted on webmail, its deleted on outlook's inbox as well. The only thing is outlook's inbox, which no longer receives new mail.

Have spent ample of time to identify the issue but no luck yet. There are 100+ systems in the network with same setup and this issue is observed in about 8-10 pcs as of now. When the account is reconfigured there is no issue. So the problem is linked to outlook profile or pst which we couldnt figure out & find a fix.

System Spec:
XP SP3 on core2duo with 4GB of Ram, Office 2007 Standard, Symantec Endpoint Protection.

Have anybody experienced this?
Appreciate your help!!

--
Sreenivas.
 

sreenivas

New Member
Outlook version
Outlook 2007
Email Account
IMAP
Thanks for the response. Its not exchange account. Deleting the SRS file didn't help.
 
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