Outlook fails - error says execute scanpst.exe but can't find it

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Not open for further replies.
B

Brian

My PC crashed I went through full recovery but now when I try to open

Microsoft outlook it says to execute the scanpst.exe but it's not where it

says it should be and doing a scan of my systems using "scanpst" comes up

empty..

Suggestions??
 
B

Brian Tillman

"Brian" <Brian> wrote in message

news:86EEF931-41E9-4DA1-82F1-6563E2AAA4E5@microsoft.com...


> My PC crashed I went through full recovery but now when I try to open
> Microsoft outlook it says to execute the scanpst.exe but it's not where it
> says it should be and doing a scan of my systems using "scanpst" comes up
> empty..

First try clicking Start>All Programs>Microsoft Office>Microsoft Office

Tools>Inbox Repair Tool or Start>All Programs>Microsoft Office Tools>Inbox

Repair Tool. If neither are there, open Windows Explorer and, in the Address

field, enter

%CommonProgramFiles%\system\MSMAPI\1033

for English language Outlook 2003 or earlier (the "1033" will be different for

languages other than English) or

"%ProgramFiles%\Microsoft Office\Office12"

for Outlook 2007. Click Go. SCANPST.EXE (aka the Inbox Repair Tool) will be

there.

--
 
B

Brian

Re: Outlook fails - error says execute scanpst.exe but can't find

Brian

Thanks for your help.

The "Inbox Repair Tool" was not there.

I also don't appear to have Windows Explorer

When I left click the start button I can open explorer and find my way down

to

C:\Program Files (x86)\Common Files\System\MSMAPI\1033 but the only file in

there is a DLL file - MSMAPI32.dll

BTW I'm running vista and outlook 2007.

Other thoughts?

"Brian Tillman " wrote:


> "Brian" <Brian> wrote in message
> news:86EEF931-41E9-4DA1-82F1-6563E2AAA4E5@microsoft.com...
>
> > My PC crashed I went through full recovery but now when I try to open
> > Microsoft outlook it says to execute the scanpst.exe but it's not where it
> > says it should be and doing a scan of my systems using "scanpst" comes up
> > empty..

> First try clicking Start>All Programs>Microsoft Office>Microsoft Office
> Tools>Inbox Repair Tool or Start>All Programs>Microsoft Office Tools>Inbox
> Repair Tool. If neither are there, open Windows Explorer and, in the Address
> field, enter

> %CommonProgramFiles%\system\MSMAPI\1033

> for English language Outlook 2003 or earlier (the "1033" will be different for
> languages other than English) or

> "%ProgramFiles%\Microsoft Office\Office12"

> for Outlook 2007. Click Go. SCANPST.EXE (aka the Inbox Repair Tool) will be
> there.
> >

>
 
K

K. Orland

Re: Outlook fails - error says execute scanpst.exe but can't find

If you can open Explore, then you have Windows Explorer. Was there a file

called scanpst.exe?
 
B

Brian

Re: Outlook fails - error says execute scanpst.exe but can't find

K.

No the only file was the DLL file..

"K. Orland" wrote:
 
K

K. Orland

Re: Outlook fails - error says execute scanpst.exe but can't find

Have you enabled viewing hidden files and folders?

In Windows Explorer, click on Tools > Folder Options. Click on the View tab

and click on the buttons Show Hidden Files and Folders and also uncheck the

box Hide file extensions for known file types. Then search again.

"Brian" <Brian> wrote in message
 
B

Brian Tillman

Re: Outlook fails - error says execute scanpst.exe but can't find

"Brian" <Brian> wrote in message

news:425553C4-F8DC-475B-9D69-EE66786BA4B9@microsoft.com...


> I also don't appear to have Windows Explorer

Sure you do. Open "Computer". That's Windows Explorer.

> When I left click the start button I can open explorer and find my way down
> to

> C:\Program Files (x86)\Common Files\System\MSMAPI\1033 but the only file in
> there is a DLL file - MSMAPI32.dll

> BTW I'm running vista and outlook 2007.

Please read what I said again:


> > "%ProgramFiles%\Microsoft Office\Office12"
>

>> for Outlook 2007.

Look in the same folder where the OUTLOOK.EXE image resides.

--
 
B

Ben M. Schorr - MVP

What version of Outlook are you using? What operating system are you

using?





"Brian" <Brian> wrote in message

news:86EEF931-41E9-4DA1-82F1-6563E2AAA4E5@microsoft.com:


> My PC crashed I went through full recovery but now when I try to open
> Microsoft outlook it says to execute the scanpst.exe but it's not where it
> says it should be and doing a scan of my systems using "scanpst" comes up
> empty..

> Suggestions??
 
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