Outlook hangs when clicking on Calendar

[Sam]

The problem continues now every time I click on Calendar, whether in BCM or

Outlook. Can you please offer a solution?

Sam Bass

 

[Raul Thomas]

BCM does not have a calendar but uses the Outlook calendar . I would suggest

that you start with a brand new Outlook profile and check if it cause the

hang .

Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.

https://blogs.msdn.com/rathomas

"Sam" <Sam> wrote in message

news:B645CF61-FDDB-4E10-ACDC-055F00EC70D8@microsoft.com...
> The problem continues now every time I click on Calendar, whether in BCM
> or
> Outlook. Can you please offer a solution?
> > Sam Bass
>

 

[Sam]

Thanks Raul. I actually re-installed Office completely using Small Business

this time thinking the standalone add-in of BCM didn't provide the proper

interop software. When that didn't fix the problem, I built a new ost file.

When that didn't solve the problem I started removing one-by one the flags

for followup attached to BCM contacts that I had added earlier today. Believe

it or not, the removal of one of them (perhaps a corrupt link?) fixed the

problem.

I appreciate the profile suggestion, but wouldn't that wipe out all of my

configuration?

Sam Bass

Inermediate Small Business User

"Raul Thomas" wrote:


> BCM does not have a calendar but uses the Outlook calendar . I would suggest
> that you start with a brand new Outlook profile and check if it cause the
> hang .

> > Regards

> Rahul Thomas [MSFT]

> The posting is provided "AS IS" with no warranties and confers no rights.
> https://blogs.msdn.com/rathomas

> "Sam" <Sam> wrote in message
> news:B645CF61-FDDB-4E10-ACDC-055F00EC70D8@microsoft.com...
> > The problem continues now every time I click on Calendar, whether in BCM
> > or
> > Outlook. Can you please offer a solution?
> > > > Sam Bass
> >

 

[Raul Thomas]

Excellent troubleshooting to narrow the cause .

Yes the new profile would have any of you configuration setting , but it is

a test bed to check if the issue is due to BCM , OST or even profile

corruption . This could help you narrow down the issue without changing any

setting in the original profile

Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.

https://blogs.msdn.com/rathomas

"Sam" <Sam> wrote in message

news:537D4A4B-B778-41C5-8F90-0B246D117F3A@microsoft.com...
> Thanks Raul. I actually re-installed Office completely using Small
> Business
> this time thinking the standalone add-in of BCM didn't provide the proper
> interop software. When that didn't fix the problem, I built a new ost
> file.
> When that didn't solve the problem I started removing one-by one the flags
> for followup attached to BCM contacts that I had added earlier today.
> Believe
> it or not, the removal of one of them (perhaps a corrupt link?) fixed the
> problem.

> I appreciate the profile suggestion, but wouldn't that wipe out all of my
> configuration?
> > Sam Bass
> Inermediate Small Business User

> "Raul Thomas" wrote:
>
> > BCM does not have a calendar but uses the Outlook calendar . I would
> > suggest
> > that you start with a brand new Outlook profile and check if it cause the
> > hang .
>

>> > > Regards
>

>> Rahul Thomas [MSFT]
>

>> The posting is provided "AS IS" with no warranties and confers no
> > rights.
> > https://blogs.msdn.com/rathomas
>

>> "Sam" <Sam> wrote in message
> > news:B645CF61-FDDB-4E10-ACDC-055F00EC70D8@microsoft.com...
> > > The problem continues now every time I click on Calendar, whether in
> > > BCM
> > > or
> > > Outlook. Can you please offer a solution?
> > > > > > Sam Bass
> > >

 

[Sam]

Thanks again Raul. I misunderstood re. the new profile, forgetting that a new

one doesn't wipe out the old. I'll remember that as an option in the future.

I have to say that BCM is now running like a champ. We have several thousand

records now on a server with heavy simultaneous activity going on as we clean

up some recently imported prospect files. So far so good.

Sam Bass

Inermediate Small Business User

"Raul Thomas" wrote:


> Excellent troubleshooting to narrow the cause .

> Yes the new profile would have any of you configuration setting , but it is
> a test bed to check if the issue is due to BCM , OST or even profile
> corruption . This could help you narrow down the issue without changing any
> setting in the original profile

> > Regards

> Rahul Thomas [MSFT]

> The posting is provided "AS IS" with no warranties and confers no rights.
> https://blogs.msdn.com/rathomas

> "Sam" <Sam> wrote in message
> news:537D4A4B-B778-41C5-8F90-0B246D117F3A@microsoft.com...
> > Thanks Raul. I actually re-installed Office completely using Small
> > Business
> > this time thinking the standalone add-in of BCM didn't provide the proper
> > interop software. When that didn't fix the problem, I built a new ost
> > file.
> > When that didn't solve the problem I started removing one-by one the flags
> > for followup attached to BCM contacts that I had added earlier today.
> > Believe
> > it or not, the removal of one of them (perhaps a corrupt link?) fixed the
> > problem.
> > I appreciate the profile suggestion, but wouldn't that wipe out all of my
> > configuration?
> > > > Sam Bass
> > Inermediate Small Business User
> > "Raul Thomas" wrote:
> >
> >> BCM does not have a calendar but uses the Outlook calendar . I would
> >> suggest
> >> that you start with a brand new Outlook profile and check if it cause the
> >> hang .
> >
> >> > >> Regards
> >
> >> Rahul Thomas [MSFT]
> >
> >> The posting is provided "AS IS" with no warranties and confers no
> >> rights.
> >> https://blogs.msdn.com/rathomas
> >
> >> "Sam" <Sam> wrote in message
> >> news:B645CF61-FDDB-4E10-ACDC-055F00EC70D8@microsoft.com...
> >> > The problem continues now every time I click on Calendar, whether in
> >> > BCM
> >> > or
> >> > Outlook. Can you please offer a solution?
> >> > > >> > Sam Bass
> >> >