Outlook/BCM hangs when using the assistent for sharing a database

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H

Hans

Hi,

I'm confronted with a problemtrying to share a BCM database with other

users. I'm using the german version of Outlook/BCM 2003 so I can only guess

what may be the correct designation for the different menu items. I'm trying

to translate/describe them as good as I can.

The exact versions are OL SP1 and BCMv2SP3. The System is WXPSP2 with the

WXPSP2 firewall. With the BCMv2SP3 update BCM is using the SQL Server

Express. I'm using the administrator account for everything.

Ok...the actuall problem is that Outlook/BCM hangs when using the assistent

to share the database. For example I'm choosing 'Share database...' and the

assistent pops up. I'm confirming that I want to share the database. In the

next step I can choose the users I want to share with. If I'm adding a new

user and confirming the add user dialog the software freezes at that point (a

program 'BCMUser.exe' doesn't terminate as seen in the task manager). If I'm

avoiding to add a user I can continue to the next steps. After some dialogs

there appears a short informative summery of tasks which have to be done (it

says it has to tweak the firewall and the sql server network configuration).

If I confirmthe software freezes at that point (a little progress bar dialog

shows up saying generating some exceptions in the firewall but it never

disappears). A program 'BCMFirewall.exe' is running and never terminating. If

I create the appropriate exceptions in the firewall configuration myself

(that would be the port for the sql server ) and start all over the summary

shows only the sql server network configuration. If I continue the software

freezes again. A program BCMSqlNetProt.exe is running endlessly. If I even

configure the network issues in the sql server manually the assistent hasn't

to do anything and terminates correctly (hurray!!).

I could live with that but my users unfortunately can't. I think it could be

some rights/authority matters but I don't know how to go on.

Thanks for your help.

Hans
 
R

Raul Thomas

Can you install SP 4 for Business contact manager and see if it resolves the

issue

http://www.microsoft.com/downloads/...1D-9DFF-48E0-AB05-2A839DBAD6FF&displaylang=en

Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.

https://blogs.msdn.com/rathomas

"Hans" <Hans> wrote in message

news:0C3D0CCA-7932-4B38-A064-CF8801BB8F37@microsoft.com...
> Hi,

> I'm confronted with a problemtrying to share a BCM database with other
> users. I'm using the german version of Outlook/BCM 2003 so I can only
> guess
> what may be the correct designation for the different menu items. I'm
> trying
> to translate/describe them as good as I can.
> The exact versions are OL SP1 and BCMv2SP3. The System is WXPSP2 with the
> WXPSP2 firewall. With the BCMv2SP3 update BCM is using the SQL Server
> Express. I'm using the administrator account for everything.

> Ok...the actuall problem is that Outlook/BCM hangs when using the
> assistent
> to share the database. For example I'm choosing 'Share database...' and
> the
> assistent pops up. I'm confirming that I want to share the database. In
> the
> next step I can choose the users I want to share with. If I'm adding a new
> user and confirming the add user dialog the software freezes at that point
> (a
> program 'BCMUser.exe' doesn't terminate as seen in the task manager). If
> I'm
> avoiding to add a user I can continue to the next steps. After some
> dialogs
> there appears a short informative summery of tasks which have to be done
> (it
> says it has to tweak the firewall and the sql server network
> configuration).
> If I confirmthe software freezes at that point (a little progress bar
> dialog
> shows up saying generating some exceptions in the firewall but it never
> disappears). A program 'BCMFirewall.exe' is running and never terminating.
> If
> I create the appropriate exceptions in the firewall configuration myself
> (that would be the port for the sql server ) and start all over the
> summary
> shows only the sql server network configuration. If I continue the
> software
> freezes again. A program BCMSqlNetProt.exe is running endlessly. If I even
> configure the network issues in the sql server manually the assistent
> hasn't
> to do anything and terminates correctly (hurray!!).

> I could live with that but my users unfortunately can't. I think it could
> be
> some rights/authority matters but I don't know how to go on.

> Thanks for your help.

> Hans
 
H

Hans

Re: Outlook/BCM hangs when using the assistent for sharing a datab

Thanks for your help Rahul.

In regard to your proposal: No I can't install SP4 for BCM or rather I

already installed it. If I want to download the german version of SP4 (only

can use the german version) the download page leads to a SP3 version of this

update. This means either there is no german version of this service pack or

the update is included in the german SP3.

I suppose the german SP3 should be enough to install because I read SP4 only

improves compatibility with Vista (correct?).

I also tried to update Outlook itself and patched it with SP3 for Office 2k3

(another SP3). Additionally I gave the network service 'user' full access to

every outlook and bcm folder (read somewhere this could help). I once again

checked permissions. Administrator is able to create firewall exceptions

(with ui and net sh command). SQL Express Server has the correct user groups

configured. None of this helped.

Normally I would say this is a typical problem which could be solved by a

reintstall of the complete product but in my case even this doesn't help.

Any further ideas?

Regards

Hans
 
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