BCM 2013 in Outlook 2013 will not load

Status
Not open for further replies.

Joe Ortiz

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
I recently upgraded to Office 2013 64 bit, and downloaded and installed BCM 2013 64 bit, but when I try to open it, I keep getting the following error messages:


I can't seem to find any answers on Microsoft's support site. Has anyone else had this problem?
By the way, I have uninstalled and reinstalled several times.
 

Joe Ortiz

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Sorry about the images above, but these are the error messages I keep receiving.
2014-03-16_10-39-46.jpg 2014-03-16_9-52-21.jpg
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That second error is interesting. It seems to reference an addin that Outlook 2013 doesn't support. Did you have custom toolbars with your old version of Outlook?

The first error isn't all that uncommon - BCM is buggy for some people.
 

tlassner

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
sorry that my post will not help you efficiently, but:

ever prefer the 32 bit installation of MS Office, even when running a 64 bit os. Actually Microsoft itself recommends this.

http://office.microsoft.com/en-us/w...-or-64-bit-version-of-office-HA010369476.aspx

the only reason to install a 64 bit office is the usage of 64 bit Addins that are not available in 32 bit.

I always had compability problems with thoose 64 bit installations since the 2007 Version of office, in particular in combination with VBA/ APIs

Your issue maybe found in the combination of your 64 bit client office and a 32 bit server installation of
- Exchange Server
- MS SQL Server

or a 32 bit Server operating system

a 64 bit os can handle all 32 bit tasks, the other way around is not possible!
 

Larry B.

New Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Hello Diane, I hope you can help me out
I recently upgraded outlook from 2007 to 2013 I was trying to install BCM and received the error message
"Microsoft sql server express installer reported an error"
how can I get BCM installed? I was not using an earlier version of BCM
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What version of Windows? Did this come up before it was completely installed? SQL needs some updates installed to work - it will give you a warming before installing but will work as long as you run windows update and install the sql updates before using it.

The error log should hold some clues - i think its in Temp folder, but the error message should tell you the exact path.

Or right click on the BCM installer and choose Run as administrator. (try this first)
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
J Unable to link email messages in BCM using a single microsoft office 365 account in outlook 2013 BCM (Business Contact Manager) 1
Forum Admin BCM Update for Outlook 2010/2013 - Nov 2014 BCM (Business Contact Manager) 14
JimR Outlook 2013 BCM not working BCM (Business Contact Manager) 3
A Basic BCM question about sync to Outlook 2013 BCM (Business Contact Manager) 1
makinmyway Trouble Installing BCM Outlook 2013; Endless Install Loop Happens Using Outlook 0
B Outlook 2013 & BCM Issue Using Outlook 2
S BCM stops Outlook 2013 BCM (Business Contact Manager) 6
K bcm not showing in outlook 2013 navigation pane BCM (Business Contact Manager) 3
G "database is not compatible with BCM for Outlook 2013" & more BCM (Business Contact Manager) 0
N How to install BCM for Outlook 2013 in Office 365 Small Business Premium BCM (Business Contact Manager) 1
M Queries on Business Contact Manager (BCM) with Outlook 2013 Using Outlook 1
V BCM Use with Outlook 2013 BCM (Business Contact Manager) 42
D BCM 2013 not functioning as BCM 2010 Example no drop down for communications history Using Outlook 0
J BCM 2013 displays wrong form for account and business contact BCM (Business Contact Manager) 1
A Latest updates kill BCM 2013 BCM (Business Contact Manager) 0
Eduardo Macias BCM 2013 with SQL Express 2014 BCM (Business Contact Manager) 5
A Upgrade BCM System from 2010 to 2013 BCM (Business Contact Manager) 0
L Importing Opportunities in to BCM 2013 BCM (Business Contact Manager) 0
JimR BCM 2010 or 2013 BCM (Business Contact Manager) 6
P BCM 2013 Contacts Form Drop Down Box Bug BCM (Business Contact Manager) 1
SirFishAlot Send atachment with mass email using BCM, and Publisher 2013 BCM (Business Contact Manager) 1
J Migration from BCM 2010 to 2013 is messing up the label fields BCM (Business Contact Manager) 4
D 2013 BCM Won't Install BCM (Business Contact Manager) 1
B bcm and "Office 365 Home Premium" 2013 BCM (Business Contact Manager) 1
O Will BCM work with any Office 2013? BCM (Business Contact Manager) 1
O BCM 2013 Training Sources BCM (Business Contact Manager) 1
P BCM 2013, Microsoft SQL Server 2008 R2 (SP2), attachment issue n database size BCM (Business Contact Manager) 2
wallisellener BCM 2013 importing contacts from CSV file BCM (Business Contact Manager) 8
wallisellener Server configuration for BCM 2013 shared database BCM (Business Contact Manager) 15
A Bcm 2013? BCM (Business Contact Manager) 13
P BCM conditional formatting BCM (Business Contact Manager) 5
B Outlook Business Contact Manager with SQL to Excel, User Defined Fields in BCM don't sync in SQL. Can I use VBA code to copy 1 field to another? BCM (Business Contact Manager) 0
J No access to a Database BCM BCM (Business Contact Manager) 3
J Marketing task MS BCM BCM (Business Contact Manager) 10
S BCM Compulsory field, New opportunity Outlook VBA and Custom Forms 0
A BCM does not work anymore! BCM (Business Contact Manager) 1
G Windows Update Causes BCM Database Access Problem? BCM (Business Contact Manager) 4
A BCM does not work with Windows 10 1703 any more BCM (Business Contact Manager) 3
S BCM Auto Backup Data and Customizations BCM (Business Contact Manager) 6
S BCM Project Task Order BCM (Business Contact Manager) 1
T Lost access to remote BCM database BCM (Business Contact Manager) 4
crazyboy Problems connecting to BCM on Server Using Outlook 2
J Problems connecting to BCM BCM (Business Contact Manager) 16
T BCM 2010 randmoly going offline BCM (Business Contact Manager) 0
M At last a BCM alternative... Outlook Customer Mngr 365! BCM (Business Contact Manager) 0
S BCM view customization BCM (Business Contact Manager) 1
L Cannot Connect to BCM database BCM (Business Contact Manager) 9
A Cannot connect to BCM database BCM (Business Contact Manager) 3
K BCM Reports: Timeout Expired BCM (Business Contact Manager) 0
K BCM hide subfolders BCM (Business Contact Manager) 1
Similar threads


















































Top