Installation BCM impossible due to untraceable old SQL-server remains

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Paul Kortman

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Outlook version
Outlook 2013 32 bit
Email Account
IMAP
After a crash of my SDD, I tried to reinstall BCM (2010) in Office 2013 on the new sdd. The installation was not fully ended. There appeared a message that there were remains of an earlier version of SQL server still active or .

More exact I did the following things.
First I made the mistake of installing the 64-bit version, while I run Outlook 32-bit.
Then I tried the installation a few times, but failed.
After that I had a long conversation with someone from Microsoft, who with remote help erased all traceable threads of SQL server. All treable, because BCM keepsrefusing to install.
At the end the man from Microsoft came with total solution, so popular with helpdesks nowadays. A total reinstallation of the hdd. You can imagine my reluctance to do so. Certainly after I had to do that time consuming and stressy procedure only a few weeks ago.

Is there anyone here, a guru, a freak, a wizard, maybe even Bill himself who knows another more easy solution? Please?
 

Paul Kortman

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Version 2, without some bugs removed:
After a crash of my old SDD, I tried to reinstall BCM (2010) in Office 2013 on the new sdd. The installation was not fully ended. There appeared a message that there were remains of an earlier version of SQL server still active or present.
More exact I did the following things.
First I made the mistake of installing the 64-bit version, while I run Outlook 32-bit.
Then I tried the installation a few times, but failed.
After that I had a long conversation with someone from Microsoft, who with remote help erased all traceable threads of SQL server. All traceable, because BCM keeps refusing to install.
At the end the man from Microsoft came with the total solution, so popular with helpdesks nowadays. A total reinstallation of the hdd. You can imagine my reluctance to do so. Certainly after I had to do that time consuming and stressy procedure only a few weeks ago.It takes more than a day to get the pc back in its old state.

Is there anyone here, a guru, a freak, a wizard, maybe even Bill himself who knows another more easy solution? Please?
 

Paul Kortman

Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Don't you love the old standby solution, "Format C:" :)

Go into Control panel, search for 'add remove programs' - is sql and bcm still listed? If so, uninstall every sql item listed and BCM, then reboot.
The Microsoft guy did even delete every hint in the registry. There must be someone up there who knows what is checked to let the message appear.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
So they cleaned out all sql keys in the registry and it still says its installed? Is there any sql entry in Add & Remove Programs? (SQL adds a lot of entries.) Are there any SQL folders on the hard drive - use search to look for sql.
 

Larry B.

New Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I recently upgraded outlook from 2007 to 2013 I was trying to install BCM and received the error message "Microsoft sql server express installer reported an error" how can I get BCM installed? I was not using an earlier version of BCM
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Try right clicking on the BCM installer and choose Run as administrator.
The error log should hold some clues - the error message should tell you the exact path.
 
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