Migration from BCM 2010 to 2013 is messing up the label fields

Not open for further replies.

Janos Kreis

Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Hi All
Hopefully one of you can help me.

We had a Office/BCM 2010 environment and have now upgraded to Office/BCM 2013.
This went, according to screen messages and log files, ok.

But, on our custom page with contact details, the allocation between label descritpion and field content is now different / messed up:

I have written down the now wrong allocations:

Assistant – Other Fax
Business – Home
Business 2 – Home 2
Business Fax – Home Fax
Callback - Company
Car - Telex
Company – TTY/TDD
Home – Mobile
Home 2 – Other
Home Fax - Callback
ISDN – Assistant
Mobile - Pager
Other - Radio
Other Fax – Business Fax
Pager – Business 2
Primary – Body downloaded ??
Radio - Car
Telex - ISDN
TTY/TDD – Primary

So, meanwhile the BCM installation rendered useless, because all info regarding phone and/or mobile numbers don't appear in the right field.

So, I already have read in this forum, that this is a bug from Microsoft since August / November 2013, and up to now, nothing happened.

So, I assume that the current status of this case will remain as it is, so I/we need another solution.

The current one, and for me the only one, is to export all data into csv and create a new Database (with Office2013), create new masks, create new Field Mapping and import the data again.

The bad thing is that I have three databases like this, which are now useless.

Anyone has another solution or fix ?

Any hint will be appreciated...



  • BCMTroubles.png
    142.4 KB · Views: 531
Diane said they are working on it and it will be fixed in the next BCM update. But she didn't say when that would be, so for now at least, it will remain as is.

Did you look at the DB with SQL to see if you could change the labels there?
Hi Larry, thx a lot for your reply. I know that the Team behind BCM is currently working on a patch. But this is since last year september/october. We switched to Office 2013 some weeks ago. And unfortunately we need this DB for Sales purposes. So, I will try to export and import everything again this weekend.

And yes, I have checked the DB, and I cannot find any reference where I can change the description for labels, assuming this is standard and not changable.
I haven't had a chance to look in the database (BCM will not work on my desktop since a windows update last fall) - I'm assuming it's handled like most sql things and there is a table with the labels, but i could be wrong. If it's a custom outlook form, then we need to wait for the fix. I have no idea when that will be - BCM updates have traditionally been released a couple of months or so after SP1, but I haven't heard if this will be the case this time. :(
Dear Diane. Thx a lot for the reply even if this is bad news for me. I also had a closer look and can say, even if you find the label description (i didn't found it) and change it, after Microsoft has released the patch, other problems will arise. I also had a look to export and import the data again, but no change, simple not worth putting time into this project. What I will do is giving the users the allocation map, so that they won't enter information in the wrong fields, and will wait for the fix...

And: It is also affecting NEWLY created databases (on sql 2012 with Win 8.1, Office 2013).

Thanks all of you. When there is new info, i will post it.

Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
S BCM 2007 to 2010 migration failure issue BCM (Business Contact Manager) 1
C BCM 2007 to 2010 Migration BCM (Business Contact Manager) 1
T Outlook 2010 BCM Migration to Standard Contacts BCM (Business Contact Manager) 0
Microfiche Migration from Office 2016 H&B to Office 365 Using Outlook 0
B Headache with Hotmail and Outlook since migration Exchange Server Administration 10
Diane Poremsky Data loss may occur during public folder migration Using Outlook 0
M The coming Outlook migration Using Outlook 1
M Data File Management confusion after migration Using Outlook.com accounts in Outlook 1
Diane Poremsky Outlook.com Migration Status Using Outlook 0
A Migration to Exchange, still happening? How will I know when? Using Outlook.com accounts in Outlook 1
W Outlook.com -> Exchange Migration Using Outlook.com accounts in Outlook 2
Diane Poremsky Exchange Server Migration Tools Using Outlook 0
C Changing Domain -- Assigned To User field Migration? BCM (Business Contact Manager) 1
H Exchange 2013 ECP migration connects to crashed server Exchange Server Administration 0
P correct public folder migration exchange 2003 to 2010 Exchange Server Administration 1
P migration issue from OL2003 to OL2010 with custom contact form Using Outlook 7
S Public FolderEmail Sort Problems Outlook 2010/Migration from 2003 SBS to 2011S Using Outlook 3
C Outllook Migration - Office 200? - 2010 - Shared Mailbox Export-Bulk 500 users Using Outlook 1
D Biggest migration problem - X500 addresses Exchange Server Administration 1
Q VB6 to VB.Net Migration Outlook VBA and Custom Forms 3
R Follow up button doesn't working neither the reminders in BCM BCM (Business Contact Manager) 0
P BCM conditional formatting BCM (Business Contact Manager) 5
B Outlook Business Contact Manager with SQL to Excel, User Defined Fields in BCM don't sync in SQL. Can I use VBA code to copy 1 field to another? BCM (Business Contact Manager) 0
D BCM 2013 not functioning as BCM 2010 Example no drop down for communications history Using Outlook 0
J No access to a Database BCM BCM (Business Contact Manager) 3
J Marketing task MS BCM BCM (Business Contact Manager) 10
S BCM Compulsory field, New opportunity Outlook VBA and Custom Forms 0
A BCM does not work anymore! BCM (Business Contact Manager) 1
G Windows Update Causes BCM Database Access Problem? BCM (Business Contact Manager) 4
A BCM does not work with Windows 10 1703 any more BCM (Business Contact Manager) 3
S BCM Auto Backup Data and Customizations BCM (Business Contact Manager) 6
S BCM Project Task Order BCM (Business Contact Manager) 1
T Lost access to remote BCM database BCM (Business Contact Manager) 4
crazyboy Problems connecting to BCM on Server Using Outlook 2
J Problems connecting to BCM BCM (Business Contact Manager) 16
T BCM 2010 randmoly going offline BCM (Business Contact Manager) 0
M At last a BCM alternative... Outlook Customer Mngr 365! BCM (Business Contact Manager) 0
S BCM view customization BCM (Business Contact Manager) 1
L Cannot Connect to BCM database BCM (Business Contact Manager) 9
A Cannot connect to BCM database BCM (Business Contact Manager) 3
K BCM Reports: Timeout Expired BCM (Business Contact Manager) 0
K BCM hide subfolders BCM (Business Contact Manager) 1
Diane Poremsky Restoring BCM Database After Upgrading Windows Using Outlook 0
J Unable to link email messages in BCM using a single microsoft office 365 account in outlook 2013 BCM (Business Contact Manager) 1
Diane Poremsky Trial/Beta program for BCM replacement BCM (Business Contact Manager) 8
A BCM crashes immediately after start BCM (Business Contact Manager) 2
A Two Problems with BCM BCM (Business Contact Manager) 0
J BCM 2013 displays wrong form for account and business contact BCM (Business Contact Manager) 1
A Latest updates kill BCM 2013 BCM (Business Contact Manager) 0
C Where are BCM User Customizations located? BCM (Business Contact Manager) 9

Similar threads