BCM stops Outlook 2013

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SloopJohnB

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I am running Windows 8.1

Office Prof 2013 32 bit

It was running before upgrading from Windows 8.

Each time I start BCM Outlook shuts down.

Sometime a message pops ups "Starting SQL Server Service" and when I go to do anything Outlook crashes.

Any ideas, thanks John
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That sounds a lot like the problems I'm having. I was told that it was caused by net framework - that net framework needed reinstalled but reinstalling it didn't fix the problems for me.

Next time you reboot, go to Services (Control panel, Administration tools) and see if SQL is running.
 

SloopJohnB

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Thanks for your reply

Sorry I am not that IT savvy so what am I looking for?

I have found the Administrative Tools, so where now.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Find Services in the list of tools and double click to open - then sort by Name and find the entries for SQL - i think they are under SQL but could be under Microsoft SQL. Look in the Status and Startup columns. Which ones are started and which are set to manual or disabled?
 

SloopJohnB

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
I have played around with the properties of

SQL Active Directory Helper Service

SQL Server (MSSMLBIZ)

SQL Server Agent (MSSMLBIZ)

SQL Server Browser

SQL Server VSS Writer

To automatic, manual and still get the same results Outlook crashing.

Any other ideas?

Thanks John
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You need these 2 set to automated and started:

SQL Server (MSSMLBIZ)
SQL Server Agent (MSSMLBIZ)

And this one is optional.
SQL Server Browser
 

SloopJohnB

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Still the same, but I have logged the BCM on start up, here's the file

19-Dec-13 04:01:34 PM: Logging initialized. Outlook Version 15.00.4551.1007

[V] [16:01:35.8572554]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: IDTExtensibility2_OnConnection: Enter

[V] [16:01:35.8812714]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: IDTExtensibility2_OnConnection: Exit

[V] [16:01:37.3802731]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to UnPublish old OFT forms.

[V] [16:01:37.3812720]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Contact.BCM.Account'

[V] [16:01:37.3822744]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM'

[V] [16:01:37.3822744]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Campaign'

[V] [16:01:37.3822744]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Opportunity'

[V] [16:01:37.3832751]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.Project'

[V] [16:01:37.3832751]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.ProjectTask'

[V] [16:01:37.3832751]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.BusinessNote'

[V] [16:01:37.3842740]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Campaign'

[V] [16:01:37.3842740]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Contact.BCM.Contact'

[V] [16:01:37.3852764]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Opportunity'

[V] [16:01:37.3852764]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.PhoneLog'

[V] [16:01:37.3852764]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.Project'

[V] [16:01:37.3862770]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Task.BCM.ProjectTask'

[V] [16:01:37.3862770]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Will UnPublish message-class='IPM.Activity.BCM.PhoneCall'

[V] [16:01:37.3872760]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: About to delete 0 forms - this is the number of forms found for the message classes above.

[V] [16:01:37.3872760]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: UnPublishing complete

[V] [16:01:37.3982850]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Enter

[V] [16:01:37.3982850]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: ExplorerWrapper:HandleFolderSwitch: Exit

[E] [16:01:38.0692495]BCMRes: Text:Unable to compute the value of property ID 112.

[E] [16:01:38.0702481]BCMRes: Unable to compute the value of property ID 112.

[E] [16:01:38.0752514]BCMRes: at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateColumnForSort(PropTag tag, Int32 index)
at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.BuildSortOrderString(SortOrderSet SortCriteria)
at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.ValidateSortOrder(SortOrderSet SortCriteria)
at Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.set_SortOrder(SortOrderSet value)
at Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.SortTable(SortOrderSet SortCriteria, IMAPITable_Mode_Flags Flags)

Does this help with any trouble shooting?

Thanks John
 
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