Program Compatibility Issue - Outlook 2003 BCM

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Not open for further replies.
J

jaygreg

I have three discs for Office 2003 Professional; the first that installs the

suite of programs, a second that installs Outlook 2003 BCM, and a third

labeled Microsoft Office Professional, Enterprise Edition 2003, Service Pack

1. These were originally installed on my Windows XP machine. My new 64 bit

machine runs Vista.

I installed the first disc successfully on the new Vista machine then - not

sure which disc should come next - I chose the Outlook 2003 Business Contact

Manger disc. Windows Installer paused during the process and sent up a

second window entitled "Program Compatibility Assistant". It read:

"This program has known compatibility issues. Check online to see if

solutions are available from the Microsoft website. If solutions are found,

Windows will automatically display a website that lists steps you can take."

It then identified the program involved as Microsoft.NET Framework 1.1 in

"Location: Not Available". It went on to say at the end that "This software

has known incompatibility with IIS on this platform."

The above window was followed by one entitled "Problem Report Solution"

which read: Download updates for Microsoft.NET Framework 1.1. The problem

was caused by a compatibility issue between this version of Windows and this

version of Microsoft.NET Framework 1.1. This program was created by

Microsoft Corporation.

Solution. Go online to the following website to download an update that

solves this problem.

I clicked "Microsoft Corporation" as prompted and got this message in

another "Windows Installer" window which I subsequently closed or it closed

itself:

"The upgrade patch cannot be installed by the Windows Installer service

because the program to be updated may be missing, or the upgrade patch may

update a different version of the program. Verify that the program to be

upgraded exists on your computer and that you have a correct upgrade patch."

Well... it sounds like Framework 1.1 is simply missing or can't be

recognized which leads me to believe it may have something to do with that

SP1 disc; the third disc I never got to. Perhaps I'm wrong. In any event, I

walked away from the machine and plan on retiring for the night (6 hours)

leaving all the windows open on the desktop. I'm concerned that Vista will

attempt to update itself around 3AM but I'm hopeful it has enough artificial

intelligence to realize something 's in progress and it won't gum up the

works.

Can someone please tell me how to back out of these windows (since I'm

technically still in the process of an installation) and then give me some

guidance on how I resolve the issue in order to complete the installation.
 
D

DL

Close the windows, you may get a msg that the installation failed and it

should then roll back any installed files.

With the first disk installed, presumably correctly, run WinUpdate, to see

if it gives any Office updates.

Do not install the third Disk - Enterprise -

PS You did uninstall any Office Trial prior to installing Office from cd?

"jaygreg" <jaygreg90@hotmail.com> wrote in message

news:eK8d$wVyJHA.4628@TK2MSFTNGP05.phx.gbl...
> I have three discs for Office 2003 Professional; the first that installs
> the suite of programs, a second that installs Outlook 2003 BCM, and a third
> labeled Microsoft Office Professional, Enterprise Edition 2003, Service
> Pack 1. These were originally installed on my Windows XP machine. My new 64
> bit machine runs Vista.

> I installed the first disc successfully on the new Vista machine then -
> not sure which disc should come next - I chose the Outlook 2003 Business
> Contact Manger disc. Windows Installer paused during the process and sent
> up a second window entitled "Program Compatibility Assistant". It read:

> "This program has known compatibility issues. Check online to see if
> solutions are available from the Microsoft website. If solutions are
> found, Windows will automatically display a website that lists steps you
> can take." It then identified the program involved as Microsoft.NET
> Framework 1.1 in "Location: Not Available". It went on to say at the end
> that "This software has known incompatibility with IIS on this platform."

> The above window was followed by one entitled "Problem Report Solution"
> which read: Download updates for Microsoft.NET Framework 1.1. The problem
> was caused by a compatibility issue between this version of Windows and
> this version of Microsoft.NET Framework 1.1. This program was created by
> Microsoft Corporation.

> Solution. Go online to the following website to download an update that
> solves this problem.

> I clicked "Microsoft Corporation" as prompted and got this message in
> another "Windows Installer" window which I subsequently closed or it
> closed itself:

> "The upgrade patch cannot be installed by the Windows Installer service
> because the program to be updated may be missing, or the upgrade patch may
> update a different version of the program. Verify that the program to be
> upgraded exists on your computer and that you have a correct upgrade
> patch."

> Well... it sounds like Framework 1.1 is simply missing or can't be
> recognized which leads me to believe it may have something to do with that
> SP1 disc; the third disc I never got to. Perhaps I'm wrong. In any event,
> I walked away from the machine and plan on retiring for the night (6
> hours) leaving all the windows open on the desktop. I'm concerned that
> Vista will attempt to update itself around 3AM but I'm hopeful it has
> enough artificial intelligence to realize something 's in progress and it
> won't gum up the works.

> Can someone please tell me how to back out of these windows (since I'm
> technically still in the process of an installation) and then give me some
> guidance on how I resolve the issue in order to complete the installation.

>
 
J

jaygreg

>>run WinUpdate<<

I was very confused about that as well. Now it's clear to me; my problem

probably stems from that very step. Here's what happened:

After I installed the first disc I was taken to a web site that appeared to

be a catalog of downloads. The dominant product was Office 2007 but there

were others listed on the side including my 2003. Because I saw nothing with

the word "update" - only "download" - I thought this might be (incorrectly

now) another download of what I already put on the machine. (I don't think

clearly beyond 1 AM :)). Anyway... I decided that I should probably just

install the next disc and maybe it would be cleared with its subsequent

update routine. You know the rest. This is obviously where I failed. That

Framework stuff is somewhere on that page I assume.

There was a long list of programs in the middle - which I now think may have

been what I should have been dealing with - that I dismissed because I say

something that appeared to be a mini program with "2006" in its title. At 1

AM my mind said "that's a program later than 2003 so so it can't be

something that belongs to whatever I'm supposed to be finding". So I

dismissed the lot and installed disc 2.

I'll go back to that space and spend more time this morning. Perhaps things

will be clearer. When I pressed that "Update" button at the top of the page

I was taken to, I expected a list that would jump out at me. Instead, I

became confused. I'll try again now and report back.

I appreciate the help, DL.

"DL" <notvalid@spoofaddress.co.uk> wrote in message

news:%23jdrmfWyJHA.5496@TK2MSFTNGP04.phx.gbl...
> Close the windows, you may get a msg that the installation failed and it
> should then roll back any installed files.
> With the first disk installed, presumably correctly, run WinUpdate, to see
> if it gives any Office updates.
> Do not install the third Disk - Enterprise -

> PS You did uninstall any Office Trial prior to installing Office from cd?

> "jaygreg" <jaygreg90@hotmail.com> wrote in message
> news:eK8d$wVyJHA.4628@TK2MSFTNGP05.phx.gbl...
> >I have three discs for Office 2003 Professional; the first that installs
> >the suite of programs, a second that installs Outlook 2003 BCM, and a
> >third labeled Microsoft Office Professional, Enterprise Edition 2003,
> >Service Pack 1. These were originally installed on my Windows XP machine.
> >My new 64 bit machine runs Vista.
>

>
>
>> I installed the first disc successfully on the new Vista machine then -
> > not sure which disc should come next - I chose the Outlook 2003 Business
> > Contact Manger disc. Windows Installer paused during the process and sent
> > up a second window entitled "Program Compatibility Assistant". It read:
>

>
>
>> "This program has known compatibility issues. Check online to see if
> > solutions are available from the Microsoft website. If solutions are
> > found, Windows will automatically display a website that lists steps you
> > can take." It then identified the program involved as Microsoft.NET
> > Framework 1.1 in "Location: Not Available". It went on to say at the end
> > that "This software has known incompatibility with IIS on this platform."
>

>
>
>> The above window was followed by one entitled "Problem Report Solution"
> > which read: Download updates for Microsoft.NET Framework 1.1. The problem
> > was caused by a compatibility issue between this version of Windows and
> > this version of Microsoft.NET Framework 1.1. This program was created by
> > Microsoft Corporation.
>

>> Solution. Go online to the following website to download an update that
> > solves this problem.
>

>
>
>> I clicked "Microsoft Corporation" as prompted and got this message in
> > another "Windows Installer" window which I subsequently closed or it
> > closed itself:
>

>
>
>> "The upgrade patch cannot be installed by the Windows Installer service
> > because the program to be updated may be missing, or the upgrade patch
> > may update a different version of the program. Verify that the program to
> > be upgraded exists on your computer and that you have a correct upgrade
> > patch."
>

>
>
>> Well... it sounds like Framework 1.1 is simply missing or can't be
> > recognized which leads me to believe it may have something to do with
> > that SP1 disc; the third disc I never got to. Perhaps I'm wrong. In any
> > event, I walked away from the machine and plan on retiring for the night
> > (6 hours) leaving all the windows open on the desktop. I'm concerned that
> > Vista will attempt to update itself around 3AM but I'm hopeful it has
> > enough artificial intelligence to realize something 's in progress and it
> > won't gum up the works.
>

>
>
>> Can someone please tell me how to back out of these windows (since I'm
> > technically still in the process of an installation) and then give me
> > some guidance on how I resolve the issue in order to complete the
> > installation.
>

>>


>
 
J

jaygreg

Further complications. The first program I installed on the new machine was

the latest version Firefox. That's what I used at the start of the

installation of MS Office 2003 Professional. When I hit the point where it

was recommended I get updates, I brought up Internet Explorer and closed

Firefox. However, there are TWO versions of IE on my menu. Having a 64 bit

machine, I logically selected that version; the 2nd one listed. I read this

morning that not even MS recognizes that version on some of their sites.

This might explain why I got such little response when I clicked the

"Updates" button at the top of the page that was supposed to lead me to

updates for 2003 Office.

This morning I select that 1st version (the 32 bit version) of IE and went

to the Updates page again. A message appeared at the top telling me

something wanted to be run so I clicked it and got this message in the

process:

"This website wants to run "Authzax.dll from Microsoft Corporation." I

clicked on "Run ActiveX Control" and got an "Internet Explorer - Security

Warning" window that asked if I wanted to run "Authzax.dll". At the bottom

is an orange caution emblem (shield with exclamation mark) with this message

to the right:

This ActiveX control was previously added to your computer when you

installed another program, or when Windows was installed. You should only

run it if you trust the publisher and the website requesting it."

Do I go back to the 32 bit IE, go to the update page, click the button to

let this ActiveX control run, then hopefully take another shot at that

"Update" button in the top right corner of that page and expect the program

to accurately scam my machine (now with IE 32 bit) and get a list of updates

needed just for my machine?

"jaygreg" <jaygreg90@hotmail.com> wrote in message

news:eoEeZWZyJHA.1196@TK2MSFTNGP03.phx.gbl...
> >>run WinUpdate<<


> I was very confused about that as well. Now it's clear to me; my problem
> probably stems from that very step. Here's what happened:

> After I installed the first disc I was taken to a web site that appeared
> to be a catalog of downloads. The dominant product was Office 2007 but
> there were others listed on the side including my 2003. Because I saw
> nothing with the word "update" - only "download" - I thought this might be
> (incorrectly now) another download of what I already put on the machine.
> (I don't think clearly beyond 1 AM :)). Anyway... I decided that I should
> probably just install the next disc and maybe it would be cleared with its
> subsequent update routine. You know the rest. This is obviously where I
> failed. That Framework stuff is somewhere on that page I assume.

> There was a long list of programs in the middle - which I now think may
> have been what I should have been dealing with - that I dismissed because
> I say something that appeared to be a mini program with "2006" in its
> title. At 1 AM my mind said "that's a program later than 2003 so so it
> can't be something that belongs to whatever I'm supposed to be finding".
> So I dismissed the lot and installed disc 2.

> I'll go back to that space and spend more time this morning. Perhaps
> things will be clearer. When I pressed that "Update" button at the top of
> the page I was taken to, I expected a list that would jump out at me.
> Instead, I became confused. I'll try again now and report back.

> I appreciate the help, DL.

> "DL" <notvalid@spoofaddress.co.uk> wrote in message
> news:%23jdrmfWyJHA.5496@TK2MSFTNGP04.phx.gbl...
> > Close the windows, you may get a msg that the installation failed and it
> > should then roll back any installed files.
> > With the first disk installed, presumably correctly, run WinUpdate, to
> > see if it gives any Office updates.
> > Do not install the third Disk - Enterprise -
>

>> PS You did uninstall any Office Trial prior to installing Office from cd?
>

>> "jaygreg" <jaygreg90@hotmail.com> wrote in message
> > news:eK8d$wVyJHA.4628@TK2MSFTNGP05.phx.gbl...
> >>I have three discs for Office 2003 Professional; the first that installs
> >>the suite of programs, a second that installs Outlook 2003 BCM, and a
> >>third labeled Microsoft Office Professional, Enterprise Edition 2003,
> >>Service Pack 1. These were originally installed on my Windows XP machine.
> >>My new 64 bit machine runs Vista.
> >
>>
>>
>>> I installed the first disc successfully on the new Vista machine then -
> >> not sure which disc should come next - I chose the Outlook 2003 Business
> >> Contact Manger disc. Windows Installer paused during the process and
> >> sent up a second window entitled "Program Compatibility Assistant". It
> >> read:
> >
>>
>>
>>> "This program has known compatibility issues. Check online to see if
> >> solutions are available from the Microsoft website. If solutions are
> >> found, Windows will automatically display a website that lists steps you
> >> can take." It then identified the program involved as Microsoft.NET
> >> Framework 1.1 in "Location: Not Available". It went on to say at the end
> >> that "This software has known incompatibility with IIS on this
> >> platform."
> >
>>
>>
>>> The above window was followed by one entitled "Problem Report Solution"
> >> which read: Download updates for Microsoft.NET Framework 1.1. The
> >> problem was caused by a compatibility issue between this version of
> >> Windows and this version of Microsoft.NET Framework 1.1. This program
> >> was created by Microsoft Corporation.
> >
>>> Solution. Go online to the following website to download an update that
> >> solves this problem.
> >
>>
>>
>>> I clicked "Microsoft Corporation" as prompted and got this message in
> >> another "Windows Installer" window which I subsequently closed or it
> >> closed itself:
> >
>>
>>
>>> "The upgrade patch cannot be installed by the Windows Installer service
> >> because the program to be updated may be missing, or the upgrade patch
> >> may update a different version of the program. Verify that the program
> >> to be upgraded exists on your computer and that you have a correct
> >> upgrade patch."
> >
>>
>>
>>> Well... it sounds like Framework 1.1 is simply missing or can't be
> >> recognized which leads me to believe it may have something to do with
> >> that SP1 disc; the third disc I never got to. Perhaps I'm wrong. In any
> >> event, I walked away from the machine and plan on retiring for the night
> >> (6 hours) leaving all the windows open on the desktop. I'm concerned
> >> that Vista will attempt to update itself around 3AM but I'm hopeful it
> >> has enough artificial intelligence to realize something 's in progress
> >> and it won't gum up the works.
> >
>>
>>
>>> Can someone please tell me how to back out of these windows (since I'm
> >> technically still in the process of an installation) and then give me
> >> some guidance on how I resolve the issue in order to complete the
> >> installation.
> >
>>>

>

>>


>
 
L

Luther Blissett

On Apr 30, 7:52 am, "jaygreg" <jaygre...@hotmail.com> wrote:
> Further complications. The first program I installed on the new machine was
> the latest version Firefox. That's what I used at the start of the
> installation of MS Office 2003 Professional. When I hit the point where it
> was recommended I get updates, I brought up Internet Explorer and closed
> Firefox. However, there are TWO versions of IE on my menu. Having a 64 bit
> machine, I logically selected that version; the 2nd one listed. I read this
> morning that not even MS recognizes that version on some of their sites.
> This might explain why I got such little response when I clicked the
> "Updates" button at the top of the page that was supposed to lead me to
> updates for 2003 Office.

> This morning I select that 1st version (the 32 bit version) of IE and went
> to the Updates page again. A message appeared at the top telling me
> something wanted to be run so I clicked it and got this message in the
> process:

> "This website wants to run "Authzax.dll from Microsoft Corporation." I
> clicked on "Run ActiveX Control" and got an "Internet Explorer - Security
> Warning" window that asked if I wanted to run "Authzax.dll". At the bottom
> is an orange caution emblem (shield with exclamation mark) with this message
> to the right:

> This ActiveX control was previously added to your computer when you
> installed another program, or when Windows was installed. You should only
> run it if you trust the publisher and the website requesting it."

> Do I go back to the 32 bit IE, go to the update page, click the button to
> let this ActiveX control run, then hopefully take another shot at that
> "Update" button in the top right corner of that page and expect the program
> to accurately scam my machine (now with IE 32 bit) and get a list of updates
> needed just for my machine?

> "jaygreg" <jaygre...@hotmail.com> wrote in message

> news:eoEeZWZyJHA.1196@TK2MSFTNGP03.phx.gbl...

>
> >>>run WinUpdate<<

>
> > I was very confused about that as well. Now it's clear to me; my problem
> > probably stems from that very step. Here's what happened:

>
> > After I installed the first disc I was taken to a web site that appeared
> > to be a catalog of downloads. The dominant product was Office 2007 but
> > there were others listed on the side including my 2003. Because I saw
> > nothing with the word "update" - only "download" - I thought this mightbe
> > (incorrectly now) another download of what I already put on the machine..
> > (I don't think clearly beyond 1 AM :)). Anyway... I decided that I should
> > probably just install the next disc and maybe it would be cleared with its
> > subsequent update routine. You know the rest. This is obviously where I
> > failed. That Framework stuff is somewhere on that page I assume.

>
> > There was a long list of programs in the middle - which I now think may
> > have been what I should have been dealing with - that I dismissed because
> > I say something that appeared to be a mini program with "2006" in its
> > title. At 1 AM my mind said "that's a program later than 2003 so so it
> > can't be something that belongs to whatever I'm supposed to be finding"..
> > So I dismissed the lot and installed disc 2.

>
> > I'll go back to that space and spend more time this morning. Perhaps
> > things will be clearer. When I pressed that "Update" button at the top of
> > the page I was taken to, I expected a list that would jump out at me.
> > Instead, I became confused. I'll try again now and report back.

>
> > I appreciate the help, DL.

>
> > "DL" <notva...@spoofaddress.co.uk> wrote in message
> >news:%23jdrmfWyJHA.5496@TK2MSFTNGP04.phx.gbl...
> >> Close the windows, you may get a msg that the installation failed and it
> >> should then roll back any installed files.
> >> With the first disk installed, presumably correctly, run WinUpdate, to
> >> see if it gives any Office updates.
> >> Do not install the third Disk - Enterprise -

>
> >> PS You did uninstall any Office Trial prior to installing Office from cd?

>
> >> "jaygreg" <jaygre...@hotmail.com> wrote in message
> >>news:eK8d$wVyJHA.4628@TK2MSFTNGP05.phx.gbl...
> >>>I have three discs for Office 2003 Professional; the first that installs
> >>>the suite of programs, a second that installs Outlook 2003 BCM, and a
> >>>third labeled Microsoft Office Professional, Enterprise Edition 2003,
> >>>Service Pack 1. These were originally installed on my Windows XP machine.
> >>>My new 64 bit machine runs Vista.

>
> >>> I installed the first disc successfully on the new Vista machine then-
> >>> not sure which disc should come next - I chose the Outlook 2003 Business
> >>> Contact Manger disc. Windows Installer paused during the process and
> >>> sent up a second window entitled "Program Compatibility Assistant". It
> >>> read:

>
> >>> "This program has known compatibility issues. Check online to see if
> >>> solutions are available from the Microsoft website. If solutions are
> >>> found, Windows will automatically display a website that lists steps you
> >>> can take." It then identified the program involved as Microsoft.NET
> >>> Framework 1.1 in "Location: Not Available". It went on to say at the end
> >>> that "This software has known incompatibility with IIS on this
> >>> platform."

>
> >>> The above window was followed by one entitled "Problem Report Solution"
> >>> which read: Download updates for Microsoft.NET Framework 1.1. The
> >>> problem was caused by a compatibility issue between this version of
> >>> Windows and this version of Microsoft.NET Framework 1.1. This program
> >>> was created by Microsoft Corporation.

>
> >>> Solution. Go online to the following website to download an update that
> >>> solves this problem.

>
> >>> I clicked "Microsoft Corporation" as prompted and got this message in
> >>> another "Windows Installer" window which I subsequently closed or it
> >>> closed itself:

>
> >>> "The upgrade patch cannot be installed by the Windows Installer service
> >>> because the program to be updated may be missing, or the upgrade patch
> >>> may update a different version of the program. Verify that the program
> >>> to be upgraded exists on your computer and that you have a correct
> >>> upgrade patch."

>
> >>> Well... it sounds like Framework 1.1 is simply missing or can't be
> >>> recognized which leads me to believe it may have something to do with
> >>> that SP1 disc; the third disc I never got to. Perhaps I'm wrong. In any
> >>> event, I walked away from the machine and plan on retiring for the night
> >>> (6 hours) leaving all the windows open on the desktop. I'm concerned
> >>> that Vista will attempt to update itself around 3AM but I'm hopeful it
> >>> has enough artificial intelligence to realize something 's in progress
> >>> and it won't gum up the works.

>
> >>> Can someone please tell me how to back out of these windows (since I'm
> >>> technically still in the process of an installation) and then give me
> >>> some guidance on how I resolve the issue in order to complete the
> >>> installation.-




One compatibility issue you'll run into is with Sql Server. BCM for

Office 2003 used Sql Server 2000, which is incompatible with Vista.

There's a BCM Service Pack, BCM v2 SP4, that installs a version of Sql

Server 2005 that's compatible with Vista, and has other fixes to allow

BCM to run with Vista's tigher permissions.

That said, Vista was released four years after Office 2003, so you

might consider updating to Office 2007, which was designed with Vista

in mind.
 
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