Outlook closes when accessing History in BCM

Status
Not open for further replies.
J

JackieR

When I click on an item to open it in a client's history in BCM, the entire
Outlook program closes. Sometimes I can reopen Outlook; however, many times
I have to reboot. My OS is Vista Home Premium and I am using Office 2007
Professional, and have been using BCM for many years. This problem just
began about 3 or 4 weeks ago and worked just fine prior to this current
problem. Any ideas on what might be causing this? The computer is only
about 18 mos. old - 3 GB of RAM, plenty of HD space.

 
R

Raul Thomas

Hi Jackie

I would need additional details

When the Outlook program close , does it give you a windows requesting you
to send an error report to Microsoft ?

Also can you to go to Business contact manager > manage database and check
the size of the database

I would be apt if you also run the option to check for errors
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

"JackieR" <u53945@uwe> wrote in message news:9a74bd4ab0175@uwe...
> When I click on an item to open it in a client's history in BCM, the
> entire
> Outlook program closes. Sometimes I can reopen Outlook; however, many
> times
> I have to reboot. My OS is Vista Home Premium and I am using Office 2007
> Professional, and have been using BCM for many years. This problem just
> began about 3 or 4 weeks ago and worked just fine prior to this current
> problem. Any ideas on what might be causing this? The computer is only
> about 18 mos. old - 3 GB of RAM, plenty of HD space.
>
 
J

JackieR

Hi Raul - no message when Outlook closes. I click on a History item and both
BCM and Outlook just disappear - no warning, no message, nada. The database
is 360 MB. It does not find any errors, and I have run Repair from the
Office Professional disks with no change in behavior. It's making it quite
difficult to run my business at the moment!

Raul Thomas wrote:
>Hi Jackie
>
>I would need additional details
>
>When the Outlook program close , does it give you a windows requesting you
>to send an error report to Microsoft ?
>
>Also can you to go to Business contact manager > manage database and check
>the size of the database
>
>I would be apt if you also run the option to check for errors
>> When I click on an item to open it in a client's history in BCM, the
>> entire
>[quoted text clipped - 5 lines]
>> problem. Any ideas on what might be causing this? The computer is only
>> about 18 mos. old - 3 GB of RAM, plenty of HD space.

200908

 
R

Raul Thomas

Hi Jackie

Here what I would want you to try :

Export the existing data base out using the import and export option for BCM
from the file menu (ensure that when you run through the wizard you select
the option to export all history item)

Then remove the existing data base from the Outlook profile and create a new
one , try importing the old data into this one and see if it works.

If for some reason your able to repro the issue , enable logging in Business
contact manager through the help > about Business contact manager , repro
the issue and send me the BCMV3_log created in the %temp% folder

Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

"JackieR " <u53945@uwe> wrote in message
news:9a8a374ce14dc@uwe...
> Hi Raul - no message when Outlook closes. I click on a History item and
> both
> BCM and Outlook just disappear - no warning, no message, nada. The
> database
> is 360 MB. It does not find any errors, and I have run Repair from the
> Office Professional disks with no change in behavior. It's making it
> quite
> difficult to run my business at the moment!
>
> Raul Thomas wrote:
>>Hi Jackie
>>
>>I would need additional details
>>
>>When the Outlook program close , does it give you a windows requesting you
>>to send an error report to Microsoft ?
>>
>>Also can you to go to Business contact manager > manage database and check
>>the size of the database
>>
>>I would be apt if you also run the option to check for errors
>>> When I click on an item to open it in a client's history in BCM, the
>>> entire
>>[quoted text clipped - 5 lines]
>>> problem. Any ideas on what might be causing this? The computer is only
>>> about 18 mos. old - 3 GB of RAM, plenty of HD space.
>
> >
> 200908
>
 
J

JackieR

Raul - Thank you SO much for your help. There doesn't seem to be an easy way
to delete the database unless you have more than one. However, the problem
seems to be resolved after we installed another GB of RAM. I am now able to
access any History item without problem. If this problem occurs again in the
future as my database grows, I think that the first thing I will do is to add
more RAM.

Raul Thomas wrote:
>Hi Jackie
>
>Here what I would want you to try :
>
>Export the existing data base out using the import and export option for BCM
>from the file menu (ensure that when you run through the wizard you select
>the option to export all history item)
>
>Then remove the existing data base from the Outlook profile and create a new
>one , try importing the old data into this one and see if it works.
>
>If for some reason your able to repro the issue , enable logging in Business
>contact manager through the help > about Business contact manager , repro
>the issue and send me the BCMV3_log created in the %temp% folder
>
>> Hi Raul - no message when Outlook closes. I click on a History item and
>> both
>[quoted text clipped - 21 lines]
>>>> problem. Any ideas on what might be causing this? The computer is only
>>>> about 18 mos. old - 3 GB of RAM, plenty of HD space.

200908

 
Status
Not open for further replies.
< How do I change the BCM admin? | Outlook 2007 >
Similar threads
Thread starter Title Forum Replies Date
P Outlook closes down after clicking on the quick print icon. Using Outlook 3
D Outlook 2003 Saving into a textbox when form closes Outlook VBA and Custom Forms 3
Retired Geek Outlook for the MAC with Yahoo accounts now very broken Using Outlook 2
S Outlook 2002- "Send" button has disappeared. Help please. Using Outlook 1
L How Stop Outlook Nag Messages Using Outlook 1
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
icacream Outlook 2021 - Google calendar in the peek Using Outlook 0
e_a_g_l_e_p_i Question about installing my Gmail account on my iPhone but still getting messages downloaded to my desktop Outlook. Using Outlook 3
F Want to add second email to Outlook for business use Using Outlook 3
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
M using excel to sort outlook appointment items Outlook VBA and Custom Forms 4
e_a_g_l_e_p_i MY Outlook 2021 changed the format of the shortcuts for mail, calendar etc. Using Outlook 10
Z Outlook 2021 Outlook new emails notification not working Using Outlook 5
K Changing the Deleted Items location in Outlook 2019 Using Outlook 2
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
V How to use Comas in a picklist in Outlook forms Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Question about reinstalling Outlook 2021 Using Outlook 5
A Outlook 365 Outlook (part of 365) now working offline - argh Using Outlook 5
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
G LinkedIn tab missing in Outlook 365 (but working in OWA) Using Outlook 0
Jay Freedman Outlook forgets "not junk" marking Using Outlook 0
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
T Outlook roaming signatures Using Outlook 4
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
J Outlook search bar in Office 2021 Professional Using Outlook 1
J PSA: How to create custom keyboard shortcut for "Paste Unformatted Text" in Outlook on Windows Outlook VBA and Custom Forms 1
C How to fix outlook continuing to prompt fo an Exchange password Using Outlook 0
C Outlook doesn't feel reliable, anymore Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 6
O How to sync (one way) contacts between two Outlook (exchange) accounts? Using Outlook 0
S Sync Outlook (2021) tasks with Microsoft To Do Using Outlook 1
L Duplicate calendar entries in Outlook 365 Using Outlook 4

Similar threads

Top