Outlook doesnt download emails after reinstalling

Status
Not open for further replies.

Amonaria

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
Hi,

I installed Outlook 2010 and configured a few of my accounts (lets call them Email Acc1 and Email Acc2). They all worked fine and downloaded all my emails. Because I didnt like the set up (I wanted Outlook to download all emails from all accounts into one Inbox rather than into seperate one for each account (Email acc1/ Inbox, Email acc2/ Inbox). I decided to delete all set up accounts and set them up again manually.

After I deleted the accounts and all messages that were previously downloaded, old emails are not being downloaded again. Only new emails that werent previously downloaded.

It looks like Outlook 'remembers' that these emails were already downloaded and therefore wants to avoid duplicating them.

I uninstalled Outlook and reinstalled again, trying to get all emails. I manually deleted all *.pst files and all (I thought all) files created in Users profile by Outlook (like files called like my Email accounts names etc).

After reinstalling the program, Outlook is still looking for those files, and because I deleted them, it cant find them and errors occur.

How can I delete ALL files created by Outlook and start the set up again?

Thank you very much.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You need to make a new profile with a unique new name - then outlook will make new data files (or you can use the old data files - select the pst during profile creation).

In outlook 2010, default location for pst files is under My documents, folder is Outlook Files. Some support files will be in %localappdata%\Microsoft\outlook but making a new profile with a new name will use new ones.
 

Amonaria

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
Thank you for your answer. I tried that many times, but even though it creates a new profiles it still does not download old emails. it only downloads emails that werent previously downloaded.

How can I clear the 'memory'? where is that information kept?

Thank you.

You need to make a new profile with a unique new name - then outlook will make new data files (or you can use the old data files - select the pst during profile creation).

In outlook 2010, default location for pst files is under My documents, folder is Outlook Files. Some support files will be in %localappdata%\Microsoft\outlook but making a new profile with a new name will use new ones.
 

Fozzie Bear

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Hi Amonaria,

I assume that you have ticked the option under the account Internet email settings> More Settings Button> Advanced Tab> Delivery to leave a copy of messages on the server? If not you may have downloaded the mail and inadvertantly deleted them. Can you log in to the email account via web access and see if your old mail is still sitting on the server?

Fozzie
 

Amonaria

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
Hi Amonaria,

I assume that you have ticked the option under the account Internet email settings> More Settings Button> Advanced Tab> Delivery to leave a copy of messages on the server? If not you may have downloaded the mail and inadvertantly deleted them. Can you log in to the email account via web access and see if your old mail is still sitting on the server?

Fozzie
Yes, I keep the copies of all emails on the server (for all accounts). All of them are still there. I also tried selecting them as 'unread' but it does not make any difference. Outlook does not download any of the emails that were downloaded originally, even though I reinstalled the Outlook (actually the whole Office).

Thank you very much in advance for your help.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
T outlook 2010 mail item count doesnt match display Outlook VBA and Custom Forms 3
N Re: Outlook needs account access permission to open but doesnt work right after that. Using Outlook 2
T my outlook 2003 refuses to open ,my password that I use doesnt work,and my service provider cannot help me,Can you help me? Using Outlook 4
H Outlook 2019 Certificate error Using Outlook 0
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
V Outlook Forms: Formatting a Label with 2 different styles Outlook VBA and Custom Forms 1
M Outlook 2016 Outlook randomly unhides from taskbar Using Outlook 3
X Using Outlook 2013 and Outlook 365 Using Outlook 1
V Date and/or time error in Outlook Form Outlook VBA and Custom Forms 0
D Sending email from Office 365 alias in Outlook Using Outlook 4
B Spam folder not showing in Outlook Using Outlook 5
ThinkToday Calculate reply time of outlook mail Using Outlook 1
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
I Outlook 365 - import/attach PST file that used POP3 Using Outlook.com accounts in Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
K Outlook 2016 Outlook, Chrome, and Clio Using Outlook 5
O Outlook tasks - Add text column with multiple lines Using Outlook 3
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
HarvMan Outlook 365 PST Report Using Outlook 1
V Upgraded Outlook Using Outlook 1
J Outlook 2010 Outlook/Win7 Client logging Event ID 36887 Using Outlook 0
R How to get the Items object of the default mailbox of a specific account in a multiple account Outlook? Outlook VBA and Custom Forms 0
T Why does outlook 2010 convert only some forum notifications to plain text? Using Outlook 2
M In Outlook Calendar remove the buttons: 'Today' and '<' (Back a day) and '>' (Forward a day) that are below the Ribbon and above the calendar display. Using Outlook 0
J Moved many emails to Outlook external folder, need to delete on Gmail server Using Outlook 13
P Scheduling a meeting in Outlook Outlook Wishlist 4
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
R Outlook 2019 Using Outlook 0
N Outlook Has Become Sluggish Using Outlook 14
HarvMan Outlook 365 Calendar Using Outlook 12
A calendar invites sent from Microsoft Outlook to Mac Outlook is not working Calendar Printing Assistant 3
L Outlook 2016 Contacts missing in Outlook 365 Using Outlook 1
R seperate read layout to design in outlook 2016..Help!! Outlook VBA and Custom Forms 3
A Outlook replies not using "delivered to" address in From Using Outlook 1
GregS Why is Outlook 2016 mail in Outlook.com? Using Outlook 1
G Recurring tasks break links Outlook 2016 Using Outlook 5
L Outlook saved email templates Using Outlook 1
P Outlook for Mac - emails are not sent out beginning last week Using Outlook 1
V Gmail in Outlook Using Outlook 2
D Outlook VBA error extracting property data from GetRules collection Outlook VBA and Custom Forms 10
S Verwendung von Outlook 2007 Using Outlook 0
T "Words In Recipient's Address" Rule Causes Outlook To Stop Processing Rules Using Outlook 3
J Outlook 2013 Change color of text in data fields of contacts in Outlook 2013? Using Outlook 3
T Pictures degrade each time an Outlook item is edited and re-saved Using Outlook 1
Y Outlook 2013 Stop Outlook from automatically assigning categories to Tasks Using Outlook 0
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
J Edit auto-complete list in Outlook 2016+/365? Using Outlook 0
O Export Outlook calendar appointments by filters and date range Outlook VBA and Custom Forms 1
S Outlook not receiving mail Using Outlook 2
GregS Outlook 365 blocked by Google popup Using Outlook 2
Similar threads


















































Top