Outlook Offers No "Accept" Option for .ics Files

Status
Not open for further replies.

Andy Briggs

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hello,

I wonder if anybody can help.

I have written an Access 2010 database which, as part of its functionality, creates .ics files to be attached to e-mails and sent to users via Exchange server.

This works fine. The VBA creates the .ics files, writes an e-mail, attaches the .ics file and sends.

We have around 2000 users and on 99% of the Outlook 2010 installations, the user can open the attachment and accept the calendar entry. But on a small number of machines, there is no "Accept" option when the user opens the attachment. Instead, there is a message saying "As the meeting organizer you do not need to respond."

I have examined the machines in question and can find absolutely no differences in the Outlook installation. Everything appears fine.

Has anybody else experienced this error, and if so is there a solution? As the same mails are being sent successfully at the same time to other users, obviously there is no problem with the .ics file itself, so where *is* the problem?

If it helps, we get exactly the same problem when sending from Outlook 2013.

Any help would be much appreciated!

Thank you

Andy.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Has anybody else experienced this error, and if so is there a solution? As the same mails are being sent successfully at the same time to other users, obviously there is no problem with the .ics file itself, so where *is* the problem?

Yes. No. I've had this problem, usually only with online reservations when i try to add the appointment to my calendar but this is the first time I've seen one fail for some in the organization and not others.

Are the users delegates for the sending account? Is there anything on the account side that could be different for the users where it fails - group membership, ou, home server, using a smartphone to read the mail first, etc

Does it always fail for the same users?
 

Andy Briggs

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Yes. No. I've had this problem, usually only with online reservations when i try to add the appointment to my calendar but this is the first time I've seen one fail for some in the organization and not others.

Are the users delegates for the sending account? Is there anything on the account side that could be different for the users where it fails - group membership, ou, home server, using a smartphone to read the mail first, etc

Does it always fail for the same users?

Many thanks for your reply Diane!

No, as far as I can make out there is nothing different about the users' accounts. No delegations, same server, no smartphones - all mails being read on a PC. All part of the same user group as far as I know....:(

It's happening to the same users all the time. This should make it easier to solve, but I just cannot see anything different about those users (as far as Outlook goes, anyway!! :) ). I think my next step is to talk to our IT department to see if they know of anything different or can spot something I have missed. I am normally reluctant to call in the IT guys with problems like this because they don't have expertise in applications...that's my area. However, I will talk to them.

Needless to say, anything else you can think of would be useful. There was a guy asking for help with exactly the same problem on another forum, in 2010, but it never got solved. So this is not the first time it's happened.

Your help is much appreciated.

Andy.
 

Andy Briggs

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Many thanks for your reply Diane!

No, as far as I can make out there is nothing different about the users' accounts. No delegations, same server, no smartphones - all mails being read on a PC. All part of the same user group as far as I know....:(

It's happening to the same users all the time. This should make it easier to solve, but I just cannot see anything different about those users (as far as Outlook goes, anyway!! :) ). I think my next step is to talk to our IT department to see if they know of anything different or can spot something I have missed. I am normally reluctant to call in the IT guys with problems like this because they don't have expertise in applications...that's my area. However, I will talk to them.

Needless to say, anything else you can think of would be useful. There was a guy asking for help with exactly the same problem on another forum, in 2010, but it never got solved. So this is not the first time it's happened.

Your help is much appreciated.

Andy.

Hmmm...well, the IT guys can't find anything wrong either, so I'm back here to ask if anybody has any other ideas. Anybody?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Because it's the same users, it's either their account or their configuration. Anything unique to the affected users that is not used by the others?

I know if we (or more likely, you :)) can figure it out, it could be a good clue for everyone else with this problem.
 

Andy Briggs

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Absoulutely agreed Diane! I am going to go over their machines with a fine toothcomb until I find something! :)

I will let you know.

Kind regards

Andy.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Maybear Sudden change in Outlook, no image display, email no longer offers suggestions for address Using Outlook 8
S Excel vba code to manage outlook web app Using Outlook 1
J outlook 2007 doesn't let me choose which .pst to search Using Outlook 0
H Custom Outlook Contact Form VBA Outlook VBA and Custom Forms 1
P Outlook 2013 Calendar Archiving Using Outlook 0
D Connecting Gmail to Outlook 365 - My Setup not working Using Outlook 0
K Outlook tasks formatting Using Outlook 4
G Retention Policy for Outlook.com Deleted Items folder Using Outlook 0
S Problem Checking the available stores in my Inbox (Outlook VBA) Outlook VBA and Custom Forms 0
V Is it possible to collect statistics from Outlook forms? Outlook VBA and Custom Forms 1
Z Outlook 365 delete reminder you can’t make change to contents of this-read only folder Using Outlook 4
H I have no profile listed for Outlook! Using Outlook 9
S Outlook VBA How to adapt this code for using in a different Mail Inbox Outlook VBA and Custom Forms 0
S Macro for Loop through outlook unread emails Outlook VBA and Custom Forms 2
D Outlook 2016 how to use gmail account as source account for outlook 365 Using Outlook 9
Horsepower Contacts added from iPhone don't show up in Outlook Using Outlook 0
F Microsoft Outlook Connector 14.0.6123.5001 - Help! Using Outlook 6
A Outlook (and Office) 2019 Logging Using Outlook 2
glnz Can Word Normal.dotm interfere with Outlook? Office 2016 Using Outlook 5
D Outlook 2016 and Earlier with Office365 in 2021 Using Outlook 3
glnz Moving from Outlook 2003 to MS365 Outlook - need basics Using Outlook 4
L Outlook saved template function too limited Using Outlook 2
C Looking for feedback on new Outlook Add-in Using Outlook 0
M Outlook on 3 Computers Shows Different Total Items on Same Account Using Outlook 3
S Outlook email to configure setup for each mail Outlook VBA and Custom Forms 1
witzker print-list-of-outlook-folders with sort posibility Outlook VBA and Custom Forms 7
witzker Open Contact missing in Outlook 2019 Using Outlook 2
D.Moore VB script to Digitaly Sign newly created outlook message Outlook VBA and Custom Forms 2
B Outlook 2016 Retail C2R keeps logging since update? Using Outlook 0
M outlook 365 trying to finish my sentences Using Outlook 0
D Outlook Address Book Using Outlook 0
B Emails get stuck in Outbox of Gmail IMAP in Outlook for Windows Using Outlook 0
C Not sync folders not found after MS Outlook 365 update Using Outlook 1
V Outlook 2016 Does Outlook-2016 (64 bit) work with iCloud for Windows ? Using Outlook 4
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
V Outlook 2016 Outlook-2016 and iCloud for Windows - Problems Using Outlook 2
O VBA Outlook Message Attachment - Array Index Out of Bounds Outlook VBA and Custom Forms 0
K Imap PC Outlook + Android phone Using Outlook 1
GregS Outlook 2016 Move Outlook to new computer? Using Outlook 4
I Outlook 2003 shows html code when To: field is empty Using Outlook 7
O The Outlook API wrongfully shows an outlook folder to have zero sub-folders Outlook VBA and Custom Forms 1
O The Outlook API wrongfully shows an outlook folder to have zero sub-folders Outlook VBA and Custom Forms 2
C All Gmails don't show in Outlook 2019 Using Outlook 3
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
U Outlook 2016 Outlook 2016 sender name Using Outlook 1
T Compuserve, Yahoo, Oath2 and Outlook 2013 Using Outlook 4
E Work uses live accounts for emails for all employees. Can we use the outlook calendar to give the employees an universal work schedule calendar? Using Outlook 1
witzker Macro to move @domain.xx of a Spammail to Blacklist in Outlook 2019 Outlook VBA and Custom Forms 7
D Outlook 2007 on 365 Using Outlook.com accounts in Outlook 2
S Macro for other actions - Outlook 2007 Outlook VBA and Custom Forms 23

Similar threads

Top