Outlook marks all as "Read" issue

Status
Not open for further replies.

JR Ryan

New Member
Outlook version
Outlook 2007
Email Account
Exchange Server
I have been scouring the internet for an answer to this issue for more than a week without luck. I really need an Outlook exchange expert to assist. Here it is:

I recently added some new pop3 accounts to a clients work computers. They have 8 all together, each receiving their own pop3 account (.co.uk domain), as well as some sharing access to a pre-existing exchange account (.org.uk domain). Both the .co.uk and org.uk mail domains are hosted within the same business hosting package through BT. All machines are working fine, recieving the pop3 and shared exchange email accounts without a hitch except one, and it had to be the company MD's didn't it!

Prior to adding in the .co.uk pop accounts, he received the .org.uk exchange mails fine. Now the issue is this, when an email arrives, either automatically or after a manual send and receive, the email is marked as unread (so far so good). If new emails are received, they too are marked unread (great). If he reads them or previews them they are marked read as expected, and he can even set them back to unread if he chooses, but at least he knows which he has seen, and which he hasn't at this point.

Then... at 22 minutes past the hour, every hour, all new emails in his inbox are marked read, regardless of whether they have been read or not, or read and remarked unread, causing my MD great confusion and anxiety as he has no idea which emails he's seen or not seen.

To make matters more complicated, once this mystery hourly update has passed, marking the entire inbox read, if you were to remark mark any email as unread, when the next mystery update occurs, those emails will not be affected. Only the new emails that have been downloaded in the time between updates occur are affected.

Here's what I have done to troubleshoot the problem so far:

  • Completely disabled mobile access to email accounts from the two remote devices (iphone and macbook) the MD had set up to receive emails. (ie. no other remote access, although remote read isn't a likely cause as two other machines in the office also receive the same mailbox without messages marked as read or the same behaviour)
  • Disabled and uninstalled all antivirus software on the machine
  • Ran outlook in safemode with all add-ons disabled
  • Rechecked the settings for automatic marking of emails and preview in the reading pane (read setting set to double-click anyway)
  • Disabled all rules (none listed that would result in this behaviour anyway)
I've spoken to one 3rd line outlook support agent at BT already, and they said they'd never seen anything like this before. I haven't either and I've been supporting client PCs for almost 20 years.

It's a challenge! Any takers?
 

JR Ryan

New Member
Outlook version
Outlook 2007
Email Account
Exchange Server
UPDATE:

Ok, so despite having previously ruled out the other devices and remote access as part of the issue by disabling the account access on those devices... it appears that the culprit IS somehow the iphone! The 22 past the hour mystery update was missed when both devices were completely shut off, and when only the iPhone was turned on a few minutes later (29 minutes past) the mystery update immediately ran at 29 minutes past instead of 22, and now reoccurs at 29 minutes.

I disabled all inactive accounts on the phone and ensured all push settings were either off or set to fetch. This didn't change the mystery update. So, no I have deleted all relevant accounts (only icloud and hotmail left), and waiting for the next 29minute's past the hour update. Fingers crossed!
 

JR Ryan

New Member
Outlook version
Outlook 2007
Email Account
Exchange Server
UPDATE 2:
Have added the exchange account in question using all default settings as is to another iphone, and completely powered off the original iphone. Issue remains! Hair, not so much.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
T Outlook 2013 either fails to mark messages as read or marks them as read, then un-marks them. Using Outlook 1
N How to disable shortcuts for Pilcrow in Outlook (Show or hide paragraph marks) Using Outlook 0
R qestion marks and gibrish in task in outlook 2010 Using Outlook 1
P outlook 2008 search box criteria couldn't be saved Using Outlook 2
pcunite Outlook 2019/O365 Build 13127.20408 errors when using MAPI calls Using Outlook 1
C Outlook with Office365 - search across account, by date rate, in multiple folders - how? Using Outlook 1
D Outlook 2010 Outlook in Windows 10 keeps asking for user name and password repeatedly Using Outlook 14
S Outlook mail adressing stops after first match in GAL Using Outlook 0
A Apply Selected Emails to outlook rules and Run Rules Using Outlook 5
T Changing Sent Items location in Outlook 2019 Using Outlook 0
J How do I disable advertising in Outlook 2019? Using Outlook 10
S Outlook (2016 32bit; Gmail IMAP) - Save sent message to Outllook Folder Outlook VBA and Custom Forms 0
L Unable to Sync Web/Android MS To Do with Windows Outlook Tasks Using Outlook 3
S Macro to move “Re:” & “FWD:” email recieved the shared inbox to a subfolder in outlook Outlook VBA and Custom Forms 0
S Outlook Macro to send auto acknowledge mail only to new mails received to a specific shared inbox Outlook VBA and Custom Forms 0
S Outlook Macro to move reply mail based on the key word in the subjectline Outlook VBA and Custom Forms 0
B Outlook Calendar not coming down from cloud Using Outlook 2
Terry Sullivan Sender's Name Doesn't Appear in the From Field on Outlook 365/IMAP Using Outlook 2
GregS Outlook 2016 Can I disable the Outlook Outbox? Using Outlook 2
P Outlook pst file is too huge with POP3. How to save more space? Using Outlook 4
D Outlook Contacts Notes Field Photos to Smartphone Using Outlook 0
Paula S. Outlook 2013 won't recognize new password Using Outlook 4
J Want to learn VBA Macros for Outlook. What book can you recommend? Outlook VBA and Custom Forms 2
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0
J Time Zone Issues - Outlook Calendar and Webcal Feed Using Outlook 8
J Are the underlined letters in Outlook Reminders window supposed to work? Using Outlook 0
M Office 2016 Outlook is forgetting passwords Using Outlook 15
G How to add a folder shortcut to outlook quick access toolbar? Using Outlook 6
W Outlook WAS facebook but there is no info for old accounts Using Outlook 0
E Can one still buy Outlook (or Office) 2016? Using Outlook 6
G Add to Outlook Contacts - Point to non-default contacts folder Using Outlook 0
E Outlook view grouping keeps changing Using Outlook 3
Wayne Outlook locks up when opening "Manage Rules & Alerts" Using Outlook 3
G Personal Settings within Outlook Using Outlook 2
M Outlook 2013 reminder email by using Outlook vba Outlook VBA and Custom Forms 2
H Outlook 2019 Certificate error Using Outlook 2
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
V Outlook Forms: Formatting a Label with 2 different styles Outlook VBA and Custom Forms 1
M Outlook 2016 Outlook randomly unhides from taskbar Using Outlook 12
X Using Outlook 2013 and Outlook 365 Using Outlook 1
V Date and/or time error in Outlook Form Outlook VBA and Custom Forms 0
D Sending email from Office 365 alias in Outlook Using Outlook 3
B Spam folder not showing in Outlook Using Outlook 5
ThinkToday Calculate reply time of outlook mail Using Outlook 1
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
I Outlook 365 - import/attach PST file that used POP3 Using Outlook.com accounts in Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
K Outlook 2016 Outlook, Chrome, and Clio Using Outlook 5
O Outlook tasks - Add text column with multiple lines Using Outlook 3
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
Similar threads


















































Top