Outlook hanging issue

Status
Not open for further replies.

phartshorne

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2013
We are currently experiencing an issue whereby a small number of our users are experiencing Outlook freezing, seemingly at random several times a day.

It can happen at anytime, when composing mail, clicking between folders or even when Outlook is not in use and just sat idle. Symptoms are always the same, Outlook doesn’t respond for a few seconds then goes back to normal. Obviously this is quite frustrating especially when composing a mail.

We run Exchange 2013 and the majority of our users are using Outlook 2010 connected in cached mode, however we have had the issue on Outlook 2013 and in online mode. We have a cross forest 2 way trust between our old and new domains, but the problem affects people logging into either domain (Exchange is in the new domain). Our Exchange environment is running fine, and there is no correlation between the users and the mailbox database they are on/any additional mailboxes they access.

The problem does seem to follow the user, new Outlook/Windows profiles, re-imaging the PC or even proving a brand new PC with only Windows and Office installed haven't resolved it.

We've tried everything here - https://support.microsoft.com/en-us/kb/2652320 as well as several other fixes, including disabling hardware acceleration and this has had some success but the problem generally re-occurs after a short period of time.

Any ideas/suggestions would be gratefully received.

Many thanks

Paul Hartshorne
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Outlook 2013 hanging for unknown reason Using Outlook 1
Retired Geek Outlook for the MAC with Yahoo accounts now very broken Using Outlook 6
S Outlook 2002- "Send" button has disappeared. Help please. Using Outlook 1
L How Stop Outlook Nag Messages Using Outlook 1
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
icacream Outlook 2021 - Google calendar in the peek Using Outlook 0
e_a_g_l_e_p_i Question about installing my Gmail account on my iPhone but still getting messages downloaded to my desktop Outlook. Using Outlook 3
F Want to add second email to Outlook for business use Using Outlook 5
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
M using excel to sort outlook appointment items Outlook VBA and Custom Forms 4
e_a_g_l_e_p_i MY Outlook 2021 changed the format of the shortcuts for mail, calendar etc. Using Outlook 10
Z Outlook 2021 Outlook new emails notification not working Using Outlook 5
K Changing the Deleted Items location in Outlook 2019 Using Outlook 2
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
V How to use Comas in a picklist in Outlook forms Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Question about reinstalling Outlook 2021 Using Outlook 5
A Outlook 365 Outlook (part of 365) now working offline - argh Using Outlook 5
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
G LinkedIn tab missing in Outlook 365 (but working in OWA) Using Outlook 0
Jay Freedman Outlook forgets "not junk" marking Using Outlook 0
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
T Outlook roaming signatures Using Outlook 4
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
J Outlook search bar in Office 2021 Professional Using Outlook 1
J PSA: How to create custom keyboard shortcut for "Paste Unformatted Text" in Outlook on Windows Outlook VBA and Custom Forms 1
C How to fix outlook continuing to prompt fo an Exchange password Using Outlook 0
C Outlook doesn't feel reliable, anymore Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 6
O How to sync (one way) contacts between two Outlook (exchange) accounts? Using Outlook 0
S Sync Outlook (2021) tasks with Microsoft To Do Using Outlook 1
L Duplicate calendar entries in Outlook 365 Using Outlook 4
V Outlook 2021 Can anyone explain why my Outlook views keep changing?! Using Outlook 2

Similar threads

Top