Interim Outlook 365 Setup

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T

TCwl

Member
Outlook version
Outlook 365 64 bit
Email Account
Outlook.com (as MS Exchange)
My laptop running Office 365 crashed. I have to send it out for repair. Since the .pst is backed up on OneDrive, I thought that I could set up another presence of Outlook 365 on the guest Windows account of my wife's computer which is already running Office 365 on her Windows account, but not on the guest account. I thought that I could use the .pst in the cloud on OneDrive. I thought that I followed the instructions correctly and the new account of the same name as my original account set itself up automatically. However, it established a new .pst of the same name on the hard drive of my wife's computer. It then downloaded all of the email from the POP server into the new account. However, it does not contain the info for the calendar or contacts. I then thought I could rectify that my adding a data file link to the .pst on OneDrive and designating it as the default data file. It worked but now it shows 2 accounts of the same name. The one on the hard drive is receiving the mail, while the other one has the calendar and contact info.
What did I do wrong? Is there a way to get to where I want to be? That is with one account containing all of my folders that uses the .pst on OneDrive and duplicates my original account? Hopefully, when I get my laptop back, I could go back to using the same account from there?
Thanks for any advice.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
i would:
  1. Close Outlook, go to Control panel, Mail and edit the profile - set the old pst as default.
  2. On the Email tab, select the pop account then Change Folder button at the bottom and select the inbox in the old pst.
  3. Restart Outlook and remove the new pst.
Outlook doesn't always play nice with pst stored in the cloud (any cloud, not just onedrive), so you might want to copy the pst from onedrive to the hard drive if you are connecting to it in the onedrive folder.
 
T

TCwl

Member
Outlook version
Outlook 365 64 bit
Email Account
Outlook.com (as MS Exchange)
It works! Just like I hoped it would. Thank you so much!
 
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