Outlook 2016 Email with attachments not being received

F

finod

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
I am not sure anyone can help with this, but I thought I would ask. I use outlook on my desktop to send a Veteran Newsletter (.pdf attachment) to 350 folks each quarter. This has worked for many years. I am using Comcast.net.

As of Sept 30, 2022, I can send the email with attachments and no error is reported. However, not one person receives the email. If I go to the web based comcast email and send the email with attachments, it is not received. However, if I send the same email with attachments using my Gmail account in Outlook the email is received.

I have spent three days and opened two tickets with comcast and still no luck.

By the way, if I send email to the same folks with no attachments, they receive it simply fine.

I suspect comcast is the problem and not Outlook, but I thought I would post the problem here in case anyone has a clue as to what I can do to fix the situation.

Thank you for your time.
 
F

finod

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Okay, I found out that if I attach the file as a .docx it goes through with no problem. But if I convert it to .pdf it does not go through. Totally baffled at this point.
 
F

finod

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Issue resolved. The problem was a corrupted Word Document that looked fine. It also converted to PDF fine. What I did was open the .docx file and save it as .rtf. Then I opened the .rtf file and saved it as a new .docx file. Some formatting was messed up, but it converted to .PDF fine and emailed fine.
 
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