Outlook 2016 Email with attachments not being received

finod

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
I am not sure anyone can help with this, but I thought I would ask. I use outlook on my desktop to send a Veteran Newsletter (.pdf attachment) to 350 folks each quarter. This has worked for many years. I am using Comcast.net.

As of Sept 30, 2022, I can send the email with attachments and no error is reported. However, not one person receives the email. If I go to the web based comcast email and send the email with attachments, it is not received. However, if I send the same email with attachments using my Gmail account in Outlook the email is received.

I have spent three days and opened two tickets with comcast and still no luck.

By the way, if I send email to the same folks with no attachments, they receive it simply fine.

I suspect comcast is the problem and not Outlook, but I thought I would post the problem here in case anyone has a clue as to what I can do to fix the situation.

Thank you for your time.
 

finod

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Okay, I found out that if I attach the file as a .docx it goes through with no problem. But if I convert it to .pdf it does not go through. Totally baffled at this point.
 

finod

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Issue resolved. The problem was a corrupted Word Document that looked fine. It also converted to PDF fine. What I did was open the .docx file and save it as .rtf. Then I opened the .rtf file and saved it as a new .docx file. Some formatting was messed up, but it converted to .PDF fine and emailed fine.
 
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