Outlook 2024 not showing that messages are replied to or forwarded

O

OpenTrackRacer

New Member
OS Version(s)
  1. Windows
Outlook version
Outlook 2021 64 bit
Email Account
IMAP
Operating system::    Windows 11
Outlook version:     2024
Email type or host:    IMAP (Rackspace)
I just switched all my users to Outlook 2024 and IMAP (from POP) and we're having an issue. Most times, Outlook doesn't indicate that a message has been replied to or forwarded. This is true in the message list (with the Icon column enabled) and looking at the actual email itself. We're having this issue on multiple accounts. Our email service is Rackspace.

This is causing issues and making email hard to organize. I'm hoping someone has a solution to suggest.

Thanks in advance.
 
Have done some additional research on this. And if you still have this problem, and want to do some self debugging ...

I wrote an Outlook CFG that exposes the MAPI Property PR_LAST_VERB_EXECUTED. Get it from:
GitHub - Hornblower409/Outlook-Expose-MAPI-Properties: Outlook Custom Form (CFG file) to expose some, normally hidden, MAPI properties to the Outlook client.

When PR_LAST_VERB_EXECUTED is added as a column in a View, it should show:

Last_Verb_Reply_Sender = 102
Last_Verb_Reply_All = 103
Last_Verb_Reply_Forward = 104

For instructions on how to install and use a CFG see:
https://www.slipstick.com/exchange/adding-extended-mapi-fields-to-outlook/#cfg

If this works the way I assume it does - If it's showing a value for replied/forwarded emails then there is a problem with your Outlook client. If there are no values shown, then the issue is with your email server.
 
Thanks for sharing this, Hornblower409. I tried adding the PR_LAST_VERB_EXECUTED field using your CFG, and it's really helpful for digging into what's happening. In my case, some messages do show the correct values (102, 103, 104), but Outlook still doesn't display the icons. Seems like a client-side issue for me. Has anyone found a workaround to get the icons showing again in Outlook 2024?
 
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< Not Implemented | Which version of Office? >
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