New Outlook PEOPLE blank

W

weegeordie

Member
Outlook version
Outlook 365 64 bit
Email Account
IMAP
Operating system::    Windows 11
Outlook version:     365
Email type or host:    imap/smtp
I'm using the New Outlook. When I select PEOPLE the screen is blank. If I use MAIL to compose a new email the contacts contact card is there.

How do I get access to PEOPLE?

Thanks ...george
 
Hornblower409 said:
People -> View -> Sync?

Can you create a new contact? People -> Home -> New contact? Does it show in People?

Beyond that, I'm stumped. Unless someone else on this forum has some ideas, all I can suggest is Microsoft Support so they can examine your diagnostic data.

New Outlook in App Support
Contact support and provide feedback in new Outlook for Windows - Microsoft Support
Click to expand...
Can't create a new one. When I select PEOPLE the screen that comes up has no options of any kind. There is nothing to select
 
If your problem looks like this:
People panel in new Outlook is completely blank - Microsoft Q&A

The fix from Microsoft (after they stumbled around for a bit) is to completely reset your New Outlook for Windows. Deletes all local files including your email account settings and returns the application to a first-run state. Does not touch your Outlook data. e.g. emails, contacts.

Windows Key + r {or Start -> Run}
In the Run dialog, Open: %LocalAppData%\Microsoft
[OK]
In the Windows Explorer that opens, rename the Olk folder to Olk_OLD and the OneAuth folder to OneAuth_OLD.

If this doesn't fix the problem, you can revert to your previous configuration by deleting the Olk and OneAuth folders and renaming the _OLD versions back to their original names.

References:
Resetting New Outlook; 3 methods to guarantee success! - Robert 365
Reset the New Outlook Profile | Slipstick Systems
Command line switches for New Outlook (including secret ones!) - Robert 365
 
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