Autodiscover not configuring Outlook Anywhere

  • Thread starter Thread starter Merlindb
  • Start date Start date
Status
Not open for further replies.
M

Merlindb

Hello,

Have been searching around for resolution to this issue but so far it has not bee fruitful. Everything in our Autodiscover looks like it is setup correctly however our clients are not getting Outlook Anywhere configured automatically. Has anyone else had or seen this issue? How did you get Outlook Anywhere to work?

Cheers,

Merlin

Merlin Boissonneault Sr. Technical Analyst Messaging/OCS Northern Health
 
I would start by verifying that Outlook Anywhere information is coming down in autodiscover.
Two options for this.

1. Hold down CTRL while right clicking on the Outlook icon on the system tray. Then choose Test Email Autoconfiguration.

2. Use a test account and the Microsoft test site. http://exrca.com/ .

If the Outlook Anywhere URL isn't being passed down, disable Outlook Anywhere in Exchange, then run IISRESET to allow the change to be written to the IIS metabase. Then enable it again, run IISRESET as prompted, wait for the entry in the event viewer to confirm it is enabled and test again.

You may also want to look at get-outlookanywhere to confirm the configuration is as you expect.

Simon.

Simon Butler, Exchange MVP
Blog | Exchange Resources
 
Hi Simon,

I checked out autodiscover settings using the methods you suggested and also used the get-outlookanywhere command. It looks like from the server side everything is configured correctly. However we are still having an issue where the Outlook client is not getting consistently updated, or where prexisiting users have abnormal outlook anywhere settings. Is there a way, possibly GPO? to force a global update of everyones outlook anywhere settings?

Thanks for your assistance so for.

Merlin Boissonneault Sr. Technical Analyst Messaging/OCS Northern Health
 
You cannot configure Outlook Anywhere by group policy, that is why autodiscover does its thing.
You can configure it using the custom installation wizard, so if the information the clients are seeing is incorrect then I would be looking to see whether there has been an attempt to configure Outlook that way.

Autodiscover should really be the only way that Outlook is configured with Exchange 2007 and higher, so that there is no confusion over settings.

Simon.

Simon Butler, Exchange MVP
Blog | Exchange Resources
 
Hi Simon,

All of the autodiscover settings look correct. Its just that clients that are allready setup are not getting updated automatically. Is there a way to force an update globally?

Thanks,

Merlin

Merlin Boissonneault Sr. Technical Analyst Messaging/OCS Northern Health
 
Hi Merlindb,
Any update for your issue?
Per your description, your external user client could not be automatically configured well, right?
Could you please test that I referred above?
It would test the autodiscover service work well or not from the external domain.
And I also want to verify that how do you check the autodiscover, it is different between the internal and external.
1. It may be related with the CERT,such as SAN CERT name and so on.
2. It may be also related with the record on the public DNS server
Some information for you:
http://technet.microsoft.com/en-us/library/bb332063(EXCHG.80).aspx
If I misunderstand your issue, please tell me.
Regards!
Gavin




 
Well we've verified that it is populating new clients correctly, its just old profiles that are not getting updated so the problem is not with the autodiscover agent.

Going to have to work with our AD guy to see if there is a way to push an update to all of the old profiles.

Thanks everyone for your assistance.

Merlin Boissonneault Sr. Technical Analyst Messaging/OCS Northern Health
 
Greetings everyone,

Please i have the same problem that is being discussed here. Autodiscover cannot fails to configure non domain outlook 2010 computers. below is a test output.

Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Testing of Autodiscover for Exchange ActiveSync failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://unipalcwa.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name unipalcwa.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 74.1.1.1
Testing TCP port 443 on host unipalcwa.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server unipalcwa.com on port 443.
ExRCA wasn't able to obtain the remote SSL certificate.
Additional Details
The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
Attempting to test potential Autodiscover URL https://autodiscover.unipalcwa.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.unipalcwa.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 41.1.1.1
Testing TCP port 443 on host autodiscover.unipalcwa.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server autodiscover.unipalcwa.com on port 443.
ExRCA successfully obtained the remote SSL certificate.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=mail.unipalcwa.com, OU=DOUALA, O=UNIPAL CWA, L=DOUALA, S=LITTORAL, C=CM.
A certificate chain couldn't be constructed for the certificate.
Additional Details
The certificate chain couldn't be built. You may be missing required intermediate certificates.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.unipalcwa.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 41.1.1.1
Testing TCP port 80 on host autodiscover.unipalcwa.com to ensure it's listening and open.
The port was opened successfully.
ExRCA is checking the host autodiscover.unipalcwa.com for an HTTP redirect to the Autodiscover service.
ExRCA failed to get an HTTP redirect response for Autodiscover.
Additional Details
An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: You do not have permission to view this directory or page.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.unipalcwa.com in DNS.
The Autodiscover SRV record wasn't found in DNS.
Click to expand...

Please, i need someone to help me. Thank you very much.
 
This :

Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server unipalcwa.com on port 443.
ExRCA wasn't able to obtain the remote SSL certificate.
Additional Details
The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
Attempting to test potential Autodiscover URL https://autodiscover.unipalcwa.com/A...toDiscover.xml
Testing of this potential Autodiscover URL failed.
Click to expand...

Tells me there is a problem with the ssl certificate on the server. Is a certificate published to the server? if so, are you using a selfcert or a purchased certificate?

See http://technet.microsoft.com/en-us/library/bb332063(v=EXCHG.80).aspx#ADAndCertificates for some information - the information is valid for Exchange 2010 too.
 
Thank you Diane for replying.

Please how do i get to know if the certificate is published onto the server? Also how do i know if it's a self-signed certificate of something that is bought from somewhere? I came and met the system like this, and i don't know much about Exchange server (Mail servers in general). I am just trying to figure out, why it shouldn't configure an account for someone not on the domain, whereas mail servers like Yahoo, Gmail etc all do that.

Thank you.
 
Status
Not open for further replies.
< Should I switch to IMAP? | Outlook 2007 prints blank page >
Similar threads
Thread starter Title Forum Replies Date
Q Problems with Autodiscover Outlook 2016 Using Outlook 0
B AutoDiscover Forensics Exchange Server Administration 0
EXChange2013 Exchange 2013 AutoDiscover Tweaks? Exchange Server Administration 0
A Exchange 2003 Outlook 2010 64 Bit- AutoDiscover Connection Err - Certificate Exchange Server Administration 9
C Configuring Inbox columns Using Outlook 2
Diane Poremsky Configuring SmartPhones to use EAS to Outlook.com Using Outlook 0
B Configuring MS emails Using Outlook 8
Diane Poremsky Configuring an Outlook.com account in Outlook Using Outlook 0
Diane Poremsky Configuring a Manual Send and Receive in Outlook Using Outlook 0
G Need help configuring a PRF for Outlook 2010 and 2013 Using Outlook 0
V Configuring a new IMAP email account in Outlook 2007 Using Outlook 4
G Configuring Outlook 2003 for Gmail with both pop3 & imap4 accounts Using Outlook 1
V iCloud Configuring @me.com in Outlook (updated) Using Outlook 1
B Microsoft office outlook 2007 showing configuring outlook accounts for hours Using Outlook 6
M Configuring Outlook 2010 Using Outlook 5
V Need help on configuring Outook 2003 Rules and Alerts... Using Outlook 2
C Configuring Navigation shortcuts Using Outlook 3
Dr. Demento Analogous Outlook code to read info into an array (or collection or whatever) Outlook VBA and Custom Forms 2
S Repair Outlook Using Outlook 6
V Outlook Form ListBox is not editable Outlook VBA and Custom Forms 1
F Outlook's contacts Using Outlook 1
D Outlook 2003 stopped dead Using Outlook 2
G Cannot receive emails from gmail account in Outlook 365 Using Outlook 0
E "Cannot display the folder. MS Outlook cannot access the specified file location" Using Outlook 4
P Outlook 2016 Working Offline Using Outlook 2
Rupert Dragwater Cannot reestablish gmail (email address) account in Outlook 365 Using Outlook 12
O Outlook 365 synchronisieren Exchange Server Administration 1
kburrows Outlook Classic - JPG files are corrupted when opened or saved Using Outlook 3
F Sync Outlook Calendar Using Outlook 0
G Change default font size in sticky notes - Outlook Desktop 2021 Using Outlook 2
C VBA in "New Outlook?" Using Outlook 0
D New Outlook with Business Basic Plans Using Outlook 0
D Outlook 2021 not working with Outlook 2003 installed Using Outlook 5
D Outlook 2003 stopped working - get they dialog box asking for username & Password Using Outlook 2
T Outlook 2021 hangs in close on taskbar occasionally Using Outlook 1
M Duplicate removal feature in Outlook 2021 is faulty Using Outlook 2
D.Moore Outlook COM addins source folder Using Outlook 13
P Removing Outlook 365 Account from Send/Receive Using Outlook 3
kburrows Outlook Automatically Merging Contacts Using Outlook 2
A Outlook 2016 Outlook 2016 vs. New Outlook Using Outlook 4
D Outlook Desktop App Email Software Using Outlook 0
efire9207 VBA Outlook Contacts Outlook VBA and Custom Forms 6
M Outlook not logging in to server Using Outlook 0
J Outlook macro to run before email is being send Outlook VBA and Custom Forms 3
R Outlook 2021 change view Using Outlook 2
K Outlook font corrupted in some point sizes, resets on close/open Using Outlook 2
J Is the Windows Outlook Tasks module really going to be gone? Using Outlook 6
F Outlook 2010 and Hotmail Using Outlook 1
A Outlook 2021 needs 'enter' for people search Using Outlook 2
HarvMan Outlook 365 Inbox Font Using Outlook 8

Similar threads

Back
Top