Paying for qualified Outlook support-recommendations?

Not open for further replies.


Outlook version
Outlook 2010 32 bit
Email Account

I am new to the forum, longtime admirer of Slipstick.

I have solved so many computer problems over the last month that now I just want phone support or a remote connection (safe, reputable) and have someone fix my standalone Outlook 2010 32 bit on Win 7x64 problems.

I have gradually "rebuilt" my personal Lenovo x201 tablet after major infection. Am now at the point where I need:

1. Single functional .pst file. Fix mail going into one .pst file, 10 years of tasks, calendars, contacts in another file.

2. Optimal Mail setup to use my Tablet and iPhone anywhere

3. Eliminate multiple extra mail, contact, task,calender folders

4. Merge some contact folders.

In general, CLEAN UP!

Will appreciate any leads to qualified helpers. I am a low intermediate user, back to first version of Outlook.

Thank you,

1. This is easy. do you want the 10 yrs of stuff in the same pst with your mail?

2. IMAP, Hotmail or Exchange server is best for anywhere access

3. Merging is as simple as importing from a second pst or moving from one folder to another. Handling duplicates is another matter. fortunately there are a lot of 3rd party duplicate remover apps. I have a list of apps at Duplicate Remover Tools - Slipstick Systems

4. you can use the method here - Merging Two Calendar Folders - Slipstick Systems - to merge contact folders too.
1. This is easy. do you want the 10 yrs of stuff in the same pst with your mail?

2. IMAP, Hotmail or Exchange server is best for anywhere access

3. Merging is as simple as importing from a second pst or moving from one folder to another. Handling duplicates is another matter. fortunately there are a lot of 3rd party duplicate remover apps. I have a list of apps at Duplicate Remover Tools - Slipstick Systems

4. you can use the method here - Merging Two Calendar Folders - Slipstick Systems - to merge contact folders too.

Thanks very much for your response, Diane. And let me say that you and Sue Mosher deserve a lot of credit for the huge contributions you have made with respect to Outlook.

1. yes

2. I understand, but IMAP may be part of why I'm in trouble.

3. Good tip, thank you.

4. Another good tip, thank you.

At this point I don't think I have another ounce of problem solving in me until my batteries recharge for a few weeks. Can you recommend any service that will talk you through it, or make a remote connection and just do it? Maybe Microsoft? I've used their techs before, experience was so-so.

Thanks for any leads, and who knows, I may just follow what you've given me and try it myself!

I'm not sure that imap is your problem - unless you say that because you have 2 pst files, one for imap email and one for the calendar and contacts. You can't avoid that with imap - you need a data file for the things imap does not support (everything but email.)

I can help you with it, if you want someone to take a look at it.
Thank you very much, Diane. Unfortunately, I made the call to Microsoft this morning before I read your response.

Since I did, I might as well let others know what my experience was, hopefully help someone else.

Probably the most important first fact for anyone considering this is that I had to pay $99 for this call. My Office 2010 is out of warranty-can't recall how long warranty lasts.

I paid it.

For my $99, I got pretty good service. I got a man in Manila, Phillipines who spoke pretty good English. We had a 70 min call, during which these things occurred:

1. I explained my situation: Lenovo x201 Tablet, Win 7 x 64, Office 2010, e-mail accounts via Time Warner Roadrunner and Gmail. I use the tablet as my main personal computer and send and receive e-mails both from a wired TimeWarner Cable connection at home, and via a Verizon global Gobi 2000 embedded card on the tablet (fixed monthly fee) so that I can have broadband internet connection almost everywhere. I also want to get the same e-mail on my iPhone and iPad at times.

Some infection killed my Tablet about a month ago, at which point I discovered that my disk image backups had stopped working 1-2 weeks earlier. I resurrected it by saving data to an external drive, formatted hard drive, then factory reinstall, then reinstall Office 2010 from original disks. I then created a new Outlook profile and tried to pull in the old .pst data file from its storage spot on external drive. I couldn't recall what all of my previous e-mail settings were. I was left with an old .pst file, set up exactly my way, with a 10 year history, and a new POP-3 file into which all my e-mails were going.

After some effort before my help call, I was able to get both data files next to each other, and to select my old file as the default file. At that point I could see both the old .pst folders and the new .pst folders in the left hand Navigation pane in Outlook 2010. I could use all my old calendars, contacts, Tasks, Notes, and just had to select the Inbox from the new .pst file.

2. He explained that no new .pst file is created when you create an IMAP e-mail account. I couldn't really understand the explanation, and will have to read more about it.

3. He created a new account, using my Gmail account, IMAP format.

4. We discovered together that you cannot direct new IMAP e-mail into my existing .pst file, which is set up as a POP-3 account.

5. His suggestion was that several times a day I manually move all my new e-mail messages from the IMAP account to my accustomed old POP-3 .pst file. I declined that solution.

6. We bailed out completely on IMAP and set up a Gmail Pop-3 account.

7. He showed me the obvious way to point mail coming into that new account to fill my old .pst file instead of some new file.

8. With all my earlier efforts, I had created a lot of extra calender, contact, and task folders. He showed me how to eliminate them.

9. He helped me merge all my contacts into one single folder. I will tag and refine that later.

All in all, I thought I got my money's worth, if for no other reason than that most of that 70 min was answering my questions. When we were finished, I felt like most of the answers were obvious and I could have figured them out by myself. But, as I mentioned, exhaustion and time constraints had taken their toll and I just needed someone to fix it for me.

I suspect that, having bailed out on IMAP, I have no way to get mail on my iPhone. I'll wait 1-2 months to tackle that. He understandably had no interest in helping me use my Apple products.

Thanks, Diane, for your replies, and I hope my story helps someone else.

#2 - Either he is confused or did a poor job of explaining what he was trying to say. When you use an IMAP account, a new pst file is created for the account. You can't make it use another pst - it needs to create the pst file used for email. (Which you discovered in #4.)

As long as you are not deleting mail you download from gmail, the phone should have access to it.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Hotmail drafts started on desktop disappear, but show in web version of Outlook Using Outlook 0
Z Hotmail account deleted from outlook and issue with account not exist Using Outlook 0
J 'Name on the security certificate is invalid or...' - Outlook on desktop talking to account Using accounts in Outlook 5
J Outlook, Word, Access crash unless run in Admin mode - time dependent it seems Using Outlook 10
T Why do Outlook Desktop 2021 tasks from my wife's email show up in my task pane? Using Outlook 2
B Delete Read Receipts in Your Outlook Outlook VBA and Custom Forms 0
M Outlook changes the "Modified" field when moving/copying a Contact. Using Outlook 0
macdotcom Outlook 365 Outlook folder export to PST archival tool - close, but need a nudge Outlook VBA and Custom Forms 2
M Outlook 2016 still feature updating Using Outlook 0
e_a_g_l_e_p_i Question about Outlook 2021 and Gmail Using Outlook 9
J Outlook VBA to send from Non-default Account & Data Files Outlook VBA and Custom Forms 3
P Limited Support for 3rd Party Mail in new Outlook? Using Outlook 1
O Any 3rd party tool that sync (mirror) from Outlook Calendar to Google Calendar? Using Outlook 5
T Outlook is categorizing emails incorrectly Using Outlook 1
R Legacy Outlook on Mac Email Cache Using Outlook 0
A Outlook can't remember, Exchange password. Using Outlook 6
S Related messages show in main Outlook window vice new Advanced Find windows Using Outlook 1
H Force Outlook 2019 with GMail 2-Step to Require Login? Using Outlook 0
G Retaining Tabs in outlook body Using Outlook 2
V Setting up Outlook 2021 on new computer Using Outlook 2
G Add Map It button to Custom Contacts Form in Outlook Outlook VBA and Custom Forms 1
X Custom icon (not from Office 365) for a macro in Outlook Outlook VBA and Custom Forms 1
Victor_50 Problem - Google Workspace will stop "unsafe" access to Outlook end 2024 Using Outlook 3
C New pc, new outlook, is it possible to import auto-complete emailaddress Using Outlook 4
T Outlook 365 won't take new working password Using Outlook 0
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
B Sync Outlook Public Folders to Contacts Using Outlook 2
D Delete Outlook emails from MS server Using Outlook 12
B Outlook tasks and PDF Using Outlook 4
D Outlook 2019 is no longer asking for password ... Using Outlook 5
Kika Melo How to mark as Junk any message not from Contacts (in Using Outlook 3
L Outlook attachments from OneDrive as links Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
T How to Export & Import GMAIL Contacts into Outlook 2021 ? Using Outlook 4
M Synchronization and backup of Outlook from local to server. Using Outlook 12
T How to get an EVENT COLOR option in Outlook 2021 ? Using Outlook 0
K How can I delete an e-mail from Outlook Using Outlook 1
V Outlook Error The Attempted operation Failed. An Object Could Not be found Outlook VBA and Custom Forms 0
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
A Outlook 2019 folder counter Using Outlook 0
A Relocate Search Bar in Outlook Using Outlook 2
e_a_g_l_e_p_i Need clarification on 2-Step Verification for Gmail using Outlook 2021 Using Outlook 10
L Opening People Outlook 2021 Using Outlook 2
e_a_g_l_e_p_i Outlook 2021 not letting me setup my Gmail using pop Using Outlook 1
Geldner Problem submitting SPAM using Outlook VBA Form Outlook VBA and Custom Forms 2
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
M Outlook 2016 outlook vba to look into shared mailbox Outlook VBA and Custom Forms 0
P Can no longer sync Outlook with iPhone calendar after iPhone update to 17.1.1 Using Outlook 7
O Outlook - Switch from Exchange to IMAP Using Outlook 2

Similar threads