Paying for qualified Outlook support-recommendations?

Status
Not open for further replies.

Leander

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hello,

I am new to the forum, longtime admirer of Slipstick.

I have solved so many computer problems over the last month that now I just want phone support or a remote connection (safe, reputable) and have someone fix my standalone Outlook 2010 32 bit on Win 7x64 problems.

I have gradually "rebuilt" my personal Lenovo x201 tablet after major infection. Am now at the point where I need:

1. Single functional .pst file. Fix mail going into one .pst file, 10 years of tasks, calendars, contacts in another file.

2. Optimal Mail setup to use my Tablet and iPhone anywhere

3. Eliminate multiple extra mail, contact, task,calender folders

4. Merge some contact folders.

In general, CLEAN UP!

Will appreciate any leads to qualified helpers. I am a low intermediate user, back to first version of Outlook.

Thank you,

Leander
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
1. This is easy. do you want the 10 yrs of stuff in the same pst with your mail?

2. IMAP, Hotmail or Exchange server is best for anywhere access

3. Merging is as simple as importing from a second pst or moving from one folder to another. Handling duplicates is another matter. fortunately there are a lot of 3rd party duplicate remover apps. I have a list of apps at Duplicate Remover Tools - Slipstick Systems

4. you can use the method here - Merging Two Calendar Folders - Slipstick Systems - to merge contact folders too.
 

Leander

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
1. This is easy. do you want the 10 yrs of stuff in the same pst with your mail?

2. IMAP, Hotmail or Exchange server is best for anywhere access

3. Merging is as simple as importing from a second pst or moving from one folder to another. Handling duplicates is another matter. fortunately there are a lot of 3rd party duplicate remover apps. I have a list of apps at Duplicate Remover Tools - Slipstick Systems

4. you can use the method here - Merging Two Calendar Folders - Slipstick Systems - to merge contact folders too.

Thanks very much for your response, Diane. And let me say that you and Sue Mosher deserve a lot of credit for the huge contributions you have made with respect to Outlook.

1. yes

2. I understand, but IMAP may be part of why I'm in trouble.

3. Good tip, thank you.

4. Another good tip, thank you.

At this point I don't think I have another ounce of problem solving in me until my batteries recharge for a few weeks. Can you recommend any service that will talk you through it, or make a remote connection and just do it? Maybe Microsoft? I've used their techs before, experience was so-so.

Thanks for any leads, and who knows, I may just follow what you've given me and try it myself!

Leander
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not sure that imap is your problem - unless you say that because you have 2 pst files, one for imap email and one for the calendar and contacts. You can't avoid that with imap - you need a data file for the things imap does not support (everything but email.)

I can help you with it, if you want someone to take a look at it.
 

Leander

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Thank you very much, Diane. Unfortunately, I made the call to Microsoft this morning before I read your response.

Since I did, I might as well let others know what my experience was, hopefully help someone else.

Probably the most important first fact for anyone considering this is that I had to pay $99 for this call. My Office 2010 is out of warranty-can't recall how long warranty lasts.

I paid it.

For my $99, I got pretty good service. I got a man in Manila, Phillipines who spoke pretty good English. We had a 70 min call, during which these things occurred:

1. I explained my situation: Lenovo x201 Tablet, Win 7 x 64, Office 2010, e-mail accounts via Time Warner Roadrunner and Gmail. I use the tablet as my main personal computer and send and receive e-mails both from a wired TimeWarner Cable connection at home, and via a Verizon global Gobi 2000 embedded card on the tablet (fixed monthly fee) so that I can have broadband internet connection almost everywhere. I also want to get the same e-mail on my iPhone and iPad at times.

Some infection killed my Tablet about a month ago, at which point I discovered that my disk image backups had stopped working 1-2 weeks earlier. I resurrected it by saving data to an external drive, formatted hard drive, then factory reinstall, then reinstall Office 2010 from original disks. I then created a new Outlook profile and tried to pull in the old .pst data file from its storage spot on external drive. I couldn't recall what all of my previous e-mail settings were. I was left with an old .pst file, set up exactly my way, with a 10 year history, and a new POP-3 file into which all my e-mails were going.

After some effort before my help call, I was able to get both data files next to each other, and to select my old file as the default file. At that point I could see both the old .pst folders and the new .pst folders in the left hand Navigation pane in Outlook 2010. I could use all my old calendars, contacts, Tasks, Notes, and just had to select the Inbox from the new .pst file.

2. He explained that no new .pst file is created when you create an IMAP e-mail account. I couldn't really understand the explanation, and will have to read more about it.

3. He created a new account, using my Gmail account, IMAP format.

4. We discovered together that you cannot direct new IMAP e-mail into my existing .pst file, which is set up as a POP-3 account.

5. His suggestion was that several times a day I manually move all my new e-mail messages from the IMAP account to my accustomed old POP-3 .pst file. I declined that solution.

6. We bailed out completely on IMAP and set up a Gmail Pop-3 account.

7. He showed me the obvious way to point mail coming into that new account to fill my old .pst file instead of some new file.

8. With all my earlier efforts, I had created a lot of extra calender, contact, and task folders. He showed me how to eliminate them.

9. He helped me merge all my contacts into one single folder. I will tag and refine that later.

All in all, I thought I got my money's worth, if for no other reason than that most of that 70 min was answering my questions. When we were finished, I felt like most of the answers were obvious and I could have figured them out by myself. But, as I mentioned, exhaustion and time constraints had taken their toll and I just needed someone to fix it for me.

I suspect that, having bailed out on IMAP, I have no way to get mail on my iPhone. I'll wait 1-2 months to tackle that. He understandably had no interest in helping me use my Apple products.

Thanks, Diane, for your replies, and I hope my story helps someone else.

Leander
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#2 - Either he is confused or did a poor job of explaining what he was trying to say. When you use an IMAP account, a new pst file is created for the account. You can't make it use another pst - it needs to create the pst file used for email. (Which you discovered in #4.)

As long as you are not deleting mail you download from gmail, the phone should have access to it.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
A Outlook 365 Outlook (part of 365) now working offline - argh Using Outlook 4
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
G LinkedIn tab missing in Outlook 365 (but working in OWA) Using Outlook 0
J Outlook forgets "not junk" marking Using Outlook 0
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
T Outlook roaming signatures Using Outlook 4
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
J Outlook search bar in Office 2021 Professional Using Outlook 1
J PSA: How to create custom keyboard shortcut for "Paste Unformatted Text" in Outlook on Windows Outlook VBA and Custom Forms 1
C How to fix outlook continuing to prompt fo an Exchange password Using Outlook 0
C Outlook doesn't feel reliable, anymore Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 5
O How to sync (one way) contacts between two Outlook (exchange) accounts? Using Outlook 0
S Sync Outlook (2021) tasks with Microsoft To Do Using Outlook 1
L Duplicate calendar entries in Outlook 365 Using Outlook 4
V Outlook 2021 Can anyone explain why my Outlook views keep changing?! Using Outlook 2
AlphonseG Outlook 365 Outlook Crashes on setting SaveSentMessageFolder Outlook VBA and Custom Forms 5
S Outlook 2021 How to customize colors Outlook 2021 & Office 2021 on PC Using Outlook 2
D Outlook 2007 Recovering E-Mails Using Outlook 0
G Stop Outlook 365 adding meetings to calendar Using Outlook 2
HarvMan Using Emojis in Outlook 365 Using Outlook 3
T Outlook 2019 Not Using Auto Compete After Deletion of 365 Using Outlook 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
J Unable to delete folders in Outlook 2019 / Windows Using Outlook 1
K Outlook for Mac problems Using Outlook 0
D Outlook app 2021 & iCloud PST issues Using Outlook 2
M c# vsto Outlook.ApplicationEvents_11_NewMailEx Outlook VBA and Custom Forms 1
J Event/Meeting in Outlook Does Not Align with SharePoint Calendar Using Outlook 5
Christopher M Is it me, or is Outlook 365 BUGGY? Using Outlook 3
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
J GoDaddy migrated to Office365 - Outlook Wont Add Account Exchange Server Administration 21

Similar threads

Top