Outlook Crash on referencing forms

Status
Not open for further replies.
K

Kneghx

New Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Alright, bear with me because I only have a vague understanding of my problem.

I have a user who's Outlook hangs for several minutes whenever she tries to preview or open an email who's message class is not "IPM.Note". Doesn't matter which message class it is, as long as it's not "IPM.Note". I didn't know what message classes were all about, in my research I learned they're related to forms so I investigated these two forms related options:

-File > Options > Advanced > Custom Forms > Manage Forms
-Right-Click 'Inbox' > Properties > Select 'Forms' in the drop down labeled "When posting to this folder, use:"

In both those instances, when I clicked 'Manage Forms' in the first one or when I selected 'Forms' in the drop down box in the second, Outlook hung for several minutes in the same way it does when trying to open an email. I have peformed the following troubleshooting steps:

-Restarted the computer
-Rolled back all windows updates from on and after the date the issue began
-Installed all latest windows updates
-Deleted and recreated the user's .OST
-Deleted and recreated the user's profile
-Repaired the Office 2010 install
-Uninstalled and reinstall Office 2010
-Deleted C:\users\username\AppData\Local\Microsoft\FORMS\FRMCACHE.DAT
-Deleted C:\Program Files (x86)\Microsoft Office\Office 14\FORMS\1033
 
larry

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Where are the forms published, her mailbox or the Organizational Forms Library?

Is there anything special about the forms - view controls, other potentially slow loading controls.

Did you move the mailbox to a new server? It sounds like Outlook is trying to find the forms and it's not being routes to the right place, which is not uncommon following server moves.
 
Status
Not open for further replies.
< Folders not showing all contents | how to get inbox messages to appear before deleted file messages? >
Similar threads
Thread starter Title Forum Replies Date
A iCloud Outlook Add In is causing Outlook 2021 to crash and got disabled Using Outlook 10
S Outlook 2007 crash linked to gdiplus.dll Using Outlook 0
B Trouble Starting Outlook 2010 after Crash Using Outlook 3
jobudge Reinstalled Outlook 2013 after system crash what is best way to synch with gmail? Using Outlook 1
T New Inspector word editor crash Outlook 2003 Outlook VBA and Custom Forms 3
S Business Contact Manager (BCM) causing Outlook crash loop BCM (Business Contact Manager) 3
L How do you Recover from An Outlook 2007 & BCM Crash BCM (Business Contact Manager) 1
A COM add-in causes Outlook 2007 to periodically crash where it did not in Outlook 2003 Outlook VBA and Custom Forms 3
J Outlook forgets "not junk" marking Using Outlook 0
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
T Outlook roaming signatures Using Outlook 4
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
J Outlook search bar in Office 2021 Professional Using Outlook 1
J PSA: How to create custom keyboard shortcut for "Paste Unformatted Text" in Outlook on Windows Outlook VBA and Custom Forms 1
C How to fix outlook continuing to prompt fo an Exchange password Using Outlook 0
C Outlook doesn't feel reliable, anymore Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 5
O How to sync (one way) contacts between two Outlook (exchange) accounts? Using Outlook 0
S Sync Outlook (2021) tasks with Microsoft To Do Using Outlook 1
L Duplicate calendar entries in Outlook 365 Using Outlook 4
V Outlook 2021 Can anyone explain why my Outlook views keep changing?! Using Outlook 2
AlphonseG Outlook 365 Outlook Crashes on setting SaveSentMessageFolder Outlook VBA and Custom Forms 5
S Outlook 2021 How to customize colors Outlook 2021 & Office 2021 on PC Using Outlook 2
D Outlook 2007 Recovering E-Mails Using Outlook 0
G Stop Outlook 365 adding meetings to calendar Using Outlook 2
HarvMan Using Emojis in Outlook 365 Using Outlook 3
T Outlook 2019 Not Using Auto Compete After Deletion of 365 Using Outlook 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
J Unable to delete folders in Outlook 2019 / Windows Using Outlook 1
K Outlook for Mac problems Using Outlook 0
D Outlook app 2021 & iCloud PST issues Using Outlook 2

Similar threads

Top