Outlook Crash on referencing forms

Status
Not open for further replies.

Kneghx

New Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Alright, bear with me because I only have a vague understanding of my problem.

I have a user who's Outlook hangs for several minutes whenever she tries to preview or open an email who's message class is not "IPM.Note". Doesn't matter which message class it is, as long as it's not "IPM.Note". I didn't know what message classes were all about, in my research I learned they're related to forms so I investigated these two forms related options:

-File > Options > Advanced > Custom Forms > Manage Forms
-Right-Click 'Inbox' > Properties > Select 'Forms' in the drop down labeled "When posting to this folder, use:"

In both those instances, when I clicked 'Manage Forms' in the first one or when I selected 'Forms' in the drop down box in the second, Outlook hung for several minutes in the same way it does when trying to open an email. I have peformed the following troubleshooting steps:

-Restarted the computer
-Rolled back all windows updates from on and after the date the issue began
-Installed all latest windows updates
-Deleted and recreated the user's .OST
-Deleted and recreated the user's profile
-Repaired the Office 2010 install
-Uninstalled and reinstall Office 2010
-Deleted C:\users\username\AppData\Local\Microsoft\FORMS\FRMCACHE.DAT
-Deleted C:\Program Files (x86)\Microsoft Office\Office 14\FORMS\1033
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Where are the forms published, her mailbox or the Organizational Forms Library?

Is there anything special about the forms - view controls, other potentially slow loading controls.

Did you move the mailbox to a new server? It sounds like Outlook is trying to find the forms and it's not being routes to the right place, which is not uncommon following server moves.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
S Outlook 2007 crash linked to gdiplus.dll Using Outlook 0
B Trouble Starting Outlook 2010 after Crash Using Outlook 3
jobudge Reinstalled Outlook 2013 after system crash what is best way to synch with gmail? Using Outlook 1
T New Inspector word editor crash Outlook 2003 Outlook VBA and Custom Forms 3
S Business Contact Manager (BCM) causing Outlook crash loop BCM (Business Contact Manager) 3
L How do you Recover from An Outlook 2007 & BCM Crash BCM (Business Contact Manager) 1
A COM add-in causes Outlook 2007 to periodically crash where it did not in Outlook 2003 Outlook VBA and Custom Forms 3
V Outlook 2003 and Windows 11 Using Outlook 4
J How to import many msg into different public folders in Outlook Outlook VBA and Custom Forms 7
I Outlook for Mac 2019 using on desktop and laptop IMAP on both need help with folders Using Outlook 1
A Reminder duplication Outlook and Outlook.com Using Outlook.com accounts in Outlook 5
F Moving Outlook to new PC Using Outlook 0
mll persistently customise columns in outlook advanced search Using Outlook 3
Ken Pascoe Outlook Categories Quick List Using Outlook 0
M All fonts in Outlook emails display with exaggerated character spacing Using Outlook 1
talla Can't open Outlook Item. Using Outlook 0
C Can't Locate an Unread Message in my Outlook view pane Using Outlook 0
C Outlook 2007 Removing then adding account restores junk email processing Using Outlook 0
P Importing other e-mail accounts into Outlook Using Outlook 1
J Read Outlook Form fields Outlook VBA and Custom Forms 3
B Inconsistent handling of message read/unread status by Outlook Using Outlook 3
R Rogue Outlook Rule ? Using Outlook 2
S vba outlook search string with special characters Outlook VBA and Custom Forms 1
F Wishlist Outlook suddenly began synchronizing deleted items every time I delete a single email. Using Outlook 2
U Outlook 2019 VBA run-time error 424 Outlook VBA and Custom Forms 2
K Outlook 2019 Randomly Disconnecting from Gmail Servers Using Outlook 8
P Outlook calendar and contacts sync problem-outlook disconnects Using Outlook.com accounts in Outlook 2
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 12
V Outlook error 500 Using Outlook 2
F Email being marked as Spam by Gmail and not being visible in Outlook Using Outlook 5
S Mac Outlook 365 Questions Using Outlook 1
M Outlook calendar is missing Using Outlook 2
G Save and Rename Outlook Email Attachments Outlook VBA and Custom Forms 0
G Trigger script without restaring outlook Outlook VBA and Custom Forms 7
T Have you written an articles about Outlook? Using Outlook 3
V Compound IF, OR, AND in Outlook form Outlook VBA and Custom Forms 4
A Any way to make Outlook Calendar invitations look right to Gmail/Google Calendar users? Using Outlook 3
R Outlook 365 update sets delete from server flag Using Outlook 1
M How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account! Using Outlook 1
P Prevent Outlook 2016 from using DASL filter Using Outlook 4
I Button PDF in Outlook Contact custom form Outlook VBA and Custom Forms 1
G VBA to save selected Outlook msg with new name in selected network Windows folder Outlook VBA and Custom Forms 1
X Outlook automation pull from PDF Using Outlook 6
O Outlook 365 - How to create / copy a new contact from an existing one? Using Outlook 3
M Gmail address associated with Outlook on new phone Using Outlook 9
D Cannot populate certain UserProperties in Outlook from Excel Outlook VBA and Custom Forms 2
F Excel VBA to move mails for outlook 365 on secondary mail account Outlook VBA and Custom Forms 1
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
V Validating Outlook form with "OR" and "AND" Outlook VBA and Custom Forms 1
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1

Similar threads

Top