Hyperlinks inactive

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GregS

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
POP3
Hyperlinks.JPG
I read my way through the many items about hyperlinks and decided to check the registry. The attached clip shows the result. What is going on?
Hyperlinks fail on incoming mail. Also the "view in browser" selection doesn't work.
Windows 10, Outlook 2016, Firefox browser.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
My first guess was AppX4hxtad77fbk3jkkeerkrm0ze94wjf3s9 was Edge, but I have it too - along with 2 other 'app*' values and one called GhostHTML* - which leads me to believe they are keys for some of the browsers installed (I have Chrome, FF, Edge, IE, Opera, and Ghost)

AppX4hxtad77fbk3jkkeerkrm0ze94wjf3s9 = Edge (Computer\HKEY_CLASSES_ROOT\AppX4hxtad77fbk3jkkeerkrm0ze94wjf3s9\Application)

Another of mine is an app called Universal Code Editor - it can be used to edit HTML pages - and the 3rd Appx value is Skype.

So... anything beginning with AppX is one of the new Windows apps available in the Store.


Do links work if you set IE or Edge as default?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
BTW, have you tried using the quick repair option?
 

GregS

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
POP3
Uh, which quick repair option. Where?
Flaming ignorance!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
open control panel, program and features - select office and click change.
 
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