Source of Outlook 2016 Address field dropdown "Other Suggestions"

Status
Not open for further replies.

Tim Schoeller

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Configuration (may not be relevant to the problem):
Outlook 365 v1712 b8827.2131 click to run.
I have O365 account as primary with several shared mailboxes added. Primary includes online archive.
Secondary account is Exchange 2016 on-prem with cloud archive (hybrid).

Problem:
In primary mailbox (E3 plan) when receiving email from a single address "JaneD@domain.tld" the displayname is incorrect. When composing a new email and typing the incorrect name the email address: JaneD@domain.tld appears under "Other Suggestions" with no "X" option to delete.

Attempted solutions:
I have searched OAB,GAL, every contacts folder loaded in Outlook for the offending entry to no avail.
I have created a contact for JaneD@domain.tld with the correct name. All to no avail.
I have edited the NK2 file searching for JaneD@domain.tld - the displayname field was correct.
I have searched the user list in O365 for any mail contact with the false address.

Any suggestions for tracking this down would be appreciated.
 

Tim Schoeller

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I found a "Guest Mail User" with the offending address and displayname. Unfortunately I am unable to delete it as yet (greyed out). Will post back with further details.
 

Tim Schoeller

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Deleted the guest user from Azure AD by searching for JaneD@domain.tld. I suppose the lesson is that these Guest Mail Users will trump your contacts list, the displayname in the email header and just about anything else. Hope this helps someone.

One possible reason why the displayname was incorrect is that JaneD had added an email alias for the user listed in the displayname field after the mailbox was disabled. It is still unclear when a "Guest Mail User" is created but it is now solved.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I suppose the lesson is that these Guest Mail Users will trump your contacts list, the displayname in the email header and just about anything else. Hope this helps someone.
Yeah... the AD (and GAL) trumps anything in the contact list. :(

It is still unclear when a "Guest Mail User" is created but it is now solved.
it was probably done automatically when the mailbox was disabled - anything the account previously uploaded to sharepoint or commented on would exist after the mailbox was disabled and the account no longer an official account.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
D Outlook 2016 how to use gmail account as source account for outlook 365 Using Outlook 9
oj43085 Prevent Outlook from blocking image from a single source Using Outlook 4
Jaegel Email Hyperlinks from one source won't open Using Outlook 4
P Using BCM2010 Business Projects as SharePoint 2007 Data Source BCM (Business Contact Manager) 3
L Source Name for Appointment Note/Message field Using Outlook 0
D why only source code???? Using Outlook 0
C XLS Import Issue With Source of Lead field BCM (Business Contact Manager) 4
S -> [O2007]: get the message HTML original source code? Outlook VBA and Custom Forms 6
Rupert Dragwater Background colors not saving in Outlook 365 Using Outlook 9
petunia Outlook tasks module sunsetting? Exchange Server Administration 3
G Save emails as msg file from Outlook Web AddIn (Office JS) Outlook VBA and Custom Forms 1
D Outlook VBA forward the selected email to the original sender’s email ID (including the email used in TO, CC Field) from the email chain Outlook VBA and Custom Forms 3
U Outlook 2021 not showing contact cards in Searches Using Outlook 2
C Outlook - Macro to block senders domain - Macro Fix Outlook VBA and Custom Forms 2
H Outlook 365 O365 outlook calendar item editing Using Outlook 1
J Outlook 365 html inline images Using Outlook 1
Rupert Dragwater How to get Outlook 365 to open from websites Using Outlook 5
S Why do I have to close and reopen Outlook for macros to work? Outlook VBA and Custom Forms 2
J Outlook 2021 ScanPST errors (yet again ... sorry): repair button missing Outlook 2021 Using Outlook 0
HarvMan Outlook 365 - Rule to Move an Incoming Message to Another Folder Using Outlook 4
K Moved pst to new computer, now Gmail not coming into Outlook Using Outlook 7
S Email Macros to go to a SHARED Outlook mailbox Draft folder...NOT my personal Outlook Draft folder Using Outlook 2
F Running Scripts in Outlook 2021 Using Outlook 0
Nufc1980 Outlook "Please treat this as private label" auto added to some emails - Help. Using Outlook 3
S Outlook 2019 Custom outlook Add-in using Visual Studio Outlook VBA and Custom Forms 0
V Outlook macros no longer run until VB editor is opened Outlook VBA and Custom Forms 0
R Outlook 365 How to integrate a third-party app with Outlook to track email and sms? Using Outlook 2
e_a_g_l_e_p_i I can't believe what I am seeing when trying to install Outlook 2021 Using Outlook 9
Kika Melo Outlook Calendar deleted appointments not in Deleted Items folder Using Outlook 3
P How to get a QR code for automatic signin with Outlook for iOS Using Outlook 5
J Migrating Outlook Using Outlook 1
Retired Geek Outlook for the MAC with Yahoo accounts now very broken Using Outlook 9
S Outlook 2002- "Send" button has disappeared. Help please. Using Outlook 1
L How Stop Outlook Nag Messages Using Outlook 1
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
icacream Outlook 2021 - Google calendar in the peek Using Outlook 0
e_a_g_l_e_p_i Question about installing my Gmail account on my iPhone but still getting messages downloaded to my desktop Outlook. Using Outlook 3
F Want to add second email to Outlook for business use Using Outlook 4
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
M using excel to sort outlook appointment items Outlook VBA and Custom Forms 4
e_a_g_l_e_p_i MY Outlook 2021 changed the format of the shortcuts for mail, calendar etc. Using Outlook 10
Z Outlook 2021 Outlook new emails notification not working Using Outlook 4
K Changing the Deleted Items location in Outlook 2019 Using Outlook 2
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
V How to use Comas in a picklist in Outlook forms Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Question about reinstalling Outlook 2021 Using Outlook 5
A Outlook 365 Outlook (part of 365) now working offline - argh Using Outlook 5
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
G LinkedIn tab missing in Outlook 365 (but working in OWA) Using Outlook 0

Similar threads

Top