Outlook font corrupted in some point sizes, resets on close/open

K

Kim

Member
OS Version(s)
  1. Windows
Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange
Operating system::    Windows 11 Pro
Outlook version:     Microsoft 365 "Old"
Email type or host:    Microsoft 365
Hi, all!

We're using Outlook 365 with Microsoft 365 backending us, on Windows 11 64-bit. We're using "old" Outlook: Version 2407 (Build 17830.20166 Click-to-Run).

Seemingly randomly, but frequently, our standard font (Gotham Light) will become "corrupted" as shown here:

Font display problem.png

It's difficult to tell if the font is displaying properly but the spacing is bizarre or if the entire font is displayed incorrectly. However, I find that this is only the case in specific point sizes -- usually 11. If you forward the message, the "corruption" will continue to display until you select all of the text and apply another point size (10 or 12, say), at which point it displays fine. If you switch it back to 11, it looks weird again.

Closing and re-opening Outlook makes the problem go away, even on the same message. However, people are having to close and re-open several times a day due to this now.

I had briefly thought that this was being caused by a GPO for distributing the fonts while Outlook was running, but I've disabled all font-related GPOs and the issue continues.

Worth noting: We have both the TTF and OTF versions of this font installed. This seemed to be required to properly cover the bases so everything would display properly in both the Microsoft 365 standalone apps and the web apps. If we should go with just one, it's not clear to me which will cover all usage cases.
 
Diane Poremsky said:
Is that happening on messages you write or messages you receive?

Do you have zoom set to 100%? Does changing the zoom level make a difference?
Click to expand...

Both messages we write and messages we receive.

Different affected users have their zoom level set differently, but for the most part they're set at 100%. Changing the zoom level does not seem to make a difference.
 
You must log in or register to reply here.
< Q's on Appointment Reminders | Amazon and some other emails not showing in Preview Pane >
Similar threads
Thread starter Title Forum Replies Date
G Change default font size in sticky notes - Outlook Desktop 2021 Using Outlook 2
HarvMan Outlook 365 Inbox Font Using Outlook 8
O Outlook - How to embed font ? (If at all possible) Using Outlook 2
S New Outlook Appointment - Select All Body Text and Change Font and Size Outlook VBA and Custom Forms 1
T Outlook Contacts ... Changing Font Size, Style, Bold, etc. Using Outlook 2
Marc2019 Outlook 2016 Font Problem Using Outlook 5
S Outlook 2010 unable to change default font Using Outlook 7
M Outlook 2016: Changing default font for Notes and Reading Pane Using Outlook 4
O VBA to Run Font Change on Outlook Startup Outlook VBA and Custom Forms 4
Diane Poremsky How to Change the Font used for Outlook's RSS Feeds Using Outlook 0
S Outlook 2007, windows 10 Font size Using Outlook 1
L Outlook 2007 Font Using Outlook 3
D Outlook 2007 e-mail header- How to set font & font size in received message headers ? Using Outlook 2
O How to increase Font size in Outlook 2013 Using Outlook 1
Fozzie Bear Change the colour or font of individual email accounts in outlook 2010/13 Using Outlook 1
R Can't modify Outlook view font with IE anymore (even though IE still affects print font) Using Outlook 5
B Outlook 2007 Save Current View,Font,Toolbar Settings Using Outlook 6
P Outlook 2010 custom form olk control font size increases everytime form is published Outlook VBA and Custom Forms 1
D Default Font in Outlook 2013 Using Outlook 3
F Outlook 2010 custom font style duplicates itself every time I save a task Using Outlook 0
D Point Size for Fonts in Custom Font Style (Outlook 2013) Using Outlook 0
P Outlook 2010 Font on Reply Email is Very Small Ruler Will Not Extend Using Outlook 2
J Microsoft Outlook 2007 Font Size Too Small Using Outlook 1
P Changing all email signatures (font, color) at once in outlook 2007 Using Outlook 2
D Outlook 2010: Change the font for the area at the top of an open email. Using Outlook 1
W Outlook Stationary Font Formating Problem Using Outlook 7
C Changing font sizes in Outlook 2013 Using Outlook 0
M Font Size Too Small When Replying and Sendig Emails on Outlook 2007 Using Outlook 1
G Outlook 2013 display the wrong font Using Outlook 7
J How To Change Font Size For Folder Names on Navigation Pane in Outlook 2013 Using Outlook 1
Rupert Dragwater Can't save font type in Outlook 2010 Using Outlook 3
J Changing Colors or Font Styles on the Outlook Bar Using Outlook 1
F Outlook 2010 - Default font color keeps changing frim the one I set. Using Outlook 1
D Outlook 2010 default font Using Outlook 9
D Font size too large on received emails in outlook 2010 Using Outlook 26
M Outlook 2003 - New message font size different to signature Using Outlook 3
R RE: Any Fix For Font &amp; Spacing Issues in Outlook 2007? Using Outlook 2
Dr. Demento Analogous Outlook code to read info into an array (or collection or whatever) Outlook VBA and Custom Forms 1
S Repair Outlook Using Outlook 5
V Outlook Form ListBox is not editable Outlook VBA and Custom Forms 0
F Outlook's contacts Using Outlook 0
D Outlook 2003 stopped dead Using Outlook 2
G Cannot receive emails from gmail account in Outlook 365 Using Outlook 0
E "Cannot display the folder. MS Outlook cannot access the specified file location" Using Outlook 4
P Outlook 2016 Working Offline Using Outlook 2
Rupert Dragwater Cannot reestablish gmail (email address) account in Outlook 365 Using Outlook 12
O Outlook 365 synchronisieren Exchange Server Administration 1
kburrows Outlook Classic - JPG files are corrupted when opened or saved Using Outlook 3
F Sync Outlook Calendar Using Outlook 0
C VBA in "New Outlook?" Using Outlook 0

Similar threads

Back
Top