migrate outlook mail folders from user's old workstation to their new pc

Status
Not open for further replies.

Jose ATS Tech

Member
Outlook version
Email Account
Exchange Server
I am trying to retrieve 2 subfolders that are in user's clients mailbox folder in outlook. User recently moved from one computer to a newer one. Previous pc was a windows XP 32 bit using outlook 2007. Her new PC is a Windows 7/32-bit with Outlook 2010. When I last worked with her on this, I was able to retrieve all her clients inbox from the old computer to the new one. Everything went though except 2 folders named Exagen Diagnostics and Digital Vault. I looked over at her user rights on old computer and changed permissions to none just like the rest of the folders that she can see. I could still not migrate the 2 folders to her new outlook. her mailbox folder called clients is a share folders that other users can access in the network through their outlook. Does anyone have any suggestions?
 

Forum Admin

Senior Member
Are these folders in an outlook mailbox or are they in their own pst file?

What happens when you try to migrate the folders?
 

Jose ATS Tech

Member
Outlook version
Email Account
Exchange Server
sorry the late update. There is no migration. the user is just trying to retrieve all of her mail data that can be seen from her old computer, but not all folders are seen when she logs in to her new computer. the client uses an exchange server. the two folders that she cannot seen in her inbox is shared by everyone else, which they can see. However when she goes and signs in to new computer, she cannot see these folders
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like the folders are in a different mailbox and it wasn't added to her profile. Can you access her old computer and check her old profile - see if she has a secondary mailbox in it.




You can try logging in to her mailbox using OWA - if you can't see the folders, they are not in her mailbox.
 

Jose ATS Tech

Member
Outlook version
Email Account
Exchange Server
I don't go back to work until Monday after thanksgiving weekend. I will look into it on Monday. Thanks for your help guys and have a happy thanksgiving.
 

Jose ATS Tech

Member
Outlook version
Email Account
Exchange Server
Ok, so I came in today and found that If I turn off Cache-mode on the new PC using outlook 2010, then refresh outlook, the 2 folders showed up on the new computer. Not sure why it didn't just show up with the rest of the shared folders, but this fix did the trick.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Sometimes the ost / sync process gets stuck and it needs kick started.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
D Outlook 2016 Migrate 'On My Computer' (local storage) Calendar from Mac Outlook to Exchange Account Using Outlook 5
B Migrate Outlook 2007 to Office 365 Using Outlook 3
T Migrate POP3 Folders and Emails to outlook.com via Outlook 2013 Using Outlook.com accounts in Outlook 2
F I want to migrate Outlook journal to excel including contact names Using Outlook 10
C Migrate Exchange to Office 365 Using Outlook 2
J Migrate from godaddy 365 to office 365 home Using Outlook 8
P Migrate Office 365 mailbox to a different on-premises domain Using Outlook 1
T OL BCM 2007 - Possible to migrate SQL Server Express 2012 ? BCM (Business Contact Manager) 2
P Migrate profile - cached mode setting Using Outlook 2
Retired Geek Outlook for the MAC with Yahoo accounts now very broken Using Outlook 6
S Outlook 2002- "Send" button has disappeared. Help please. Using Outlook 1
L How Stop Outlook Nag Messages Using Outlook 1
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
icacream Outlook 2021 - Google calendar in the peek Using Outlook 0
e_a_g_l_e_p_i Question about installing my Gmail account on my iPhone but still getting messages downloaded to my desktop Outlook. Using Outlook 3
F Want to add second email to Outlook for business use Using Outlook 5
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
M using excel to sort outlook appointment items Outlook VBA and Custom Forms 4
e_a_g_l_e_p_i MY Outlook 2021 changed the format of the shortcuts for mail, calendar etc. Using Outlook 10
Z Outlook 2021 Outlook new emails notification not working Using Outlook 5
K Changing the Deleted Items location in Outlook 2019 Using Outlook 2
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
V How to use Comas in a picklist in Outlook forms Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Question about reinstalling Outlook 2021 Using Outlook 5
A Outlook 365 Outlook (part of 365) now working offline - argh Using Outlook 5
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
G LinkedIn tab missing in Outlook 365 (but working in OWA) Using Outlook 0
Jay Freedman Outlook forgets "not junk" marking Using Outlook 0
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
T Outlook roaming signatures Using Outlook 4
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
J Outlook search bar in Office 2021 Professional Using Outlook 1
J PSA: How to create custom keyboard shortcut for "Paste Unformatted Text" in Outlook on Windows Outlook VBA and Custom Forms 1
C How to fix outlook continuing to prompt fo an Exchange password Using Outlook 0

Similar threads

Top