Outlook on 3 Computers Shows Different Total Items on Same Account

M

MJH 10

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have several desktop and laptop computers with the current version of Outlook running in Windows 10. I never looked at the item number counts very closely until tonight when I had to rebuild some profiles. The same email account on 3 different computers shows a different number of unread items in the inbox. The account is an outlook.com account. Why would the numbers be different? (I have over 11,000 items, so to do a comparison to find the differences is probably out of the question. TIA.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you sync all items on all computers? Go to File > Account Settings > Account Settings to open the Account Settings dialog. Double click on the account and look at the sync settings.

If you need to reset a folder, right click on it and choose properties then click clear offline items. This will resync the folder. The counts should match then.
 
M

MJH 10

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Thanks for your help Diane.

I logged into my account through a web browser and got a fourth different number for unread inbox items!

I went through your clicks and ended at a dialog that shows username and Offline Settings. Offline Settings has a greyed-out checkmark and the slider is at 1 year. I did not see any "sync settings." This is true on all machine.

I did the "clear offline items" and it emptied my inbox!!! Where did my mail go? Dialog box, "Your data was removed from your Outlook data file (.ost)
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Clear offline items from the cache - they will resync in a few minutes or you can chick on the sync the folder button on the send and receive ribbon.
 
You must log in or register to reply here.
< Forwarding emails issue with special characters replacing text body | Looking for feedback on new Outlook Add-in >
Similar threads
Thread starter Title Forum Replies Date
RBLampert Accessing Outlook accounts from multiple computers Using Outlook 8
Diane Poremsky Synchronizing Outlook on Two Computers New Slipstick.com Articles 0
V Sync Outlook contacts/calendar on two computers using iCloud Using Outlook 2
B Syncing Outlook 2010 between two computers Using Outlook 1
O Outlook - hidden contacts? Using Outlook 2
F Outlook 365 is "Possessed" Using Outlook 2
e_a_g_l_e_p_i Can someone explain syncing with Outlook and Gmail Using Outlook 3
K Outlook Office 365 VBA download attachment Outlook VBA and Custom Forms 2
e_a_g_l_e_p_i Gmail in Outlook 2010 preview issue Using Outlook 4
I Outlook is stuck at "Updating Calendar" Using Outlook 1
AmonRa Outlook 365 calendar - too much white space Using Outlook 0
e_a_g_l_e_p_i Outlook 2010 Help setting up Gmail account in Outlook 2010 Using Outlook 3
C-S-R How to clear an Outlook (To Do) Task Flag? Using Outlook 8
N How do I make Outlook autocomplete addresses from a list of recognised <full_names> only? Using Outlook 2
P Outlook 2019 UI changes after 20H2 update Using Outlook 1
R How to restrict GWSMO sync to Outlook Send/Receive cycles Using Outlook 0
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
S Outlook 2007 crash linked to gdiplus.dll Using Outlook 0
P Sending email from outlook IMAP to GMAIL where embedded images are added as attachment Using Outlook 1
M Outlook 2010 How could I globally redesign an outlook template form/region/inspector template used to display mail lists or an individual mails? Outlook VBA and Custom Forms 0
T The Linked Image Cannot Be Displayed in Outlook Using Outlook 5
M Outlook 2010 Outlook 2010 with O365 / Exchange Online Using Outlook 0
S Outlook 2016 Change how Outlook shows me contacts in emails Using Outlook 0
A OutLook For Mac 16.46 Comes Up In Small Window When Opening Using Outlook 4
S Outlook 2007 - Automatic purge fail Using Outlook 0
T Outlook creating unwanted tasks in Tasks and Todo from emails Using Outlook 1
V vBA for searching a cell's contents in Outlook and retrieving the subject line Outlook VBA and Custom Forms 1
B vBA for exporting excel file from outlook 2016 Outlook VBA and Custom Forms 3
Horsepower Moving emails between folder Outlook for Mac Outlook Wishlist 8
Travis Lloyd Messages Won't Display In Outlook 2019 Home & Business Using Outlook 0
J Outlook 2019 i dont want to buy the snake oil ost to pst programs Using Outlook 1
B Outlook 2016 Outlook crashes when trying to print certain emails Using Outlook 5
T Outlook Template - textbox visible based on combobox selection Using Outlook 1
D We're sorry but outlook has run into an error Using Outlook 6
F Outlook 2010 Outlook 2010 and GMail Using Outlook 0
M Reverting The Outlook Search Box Location (or other undesired additions) Using Outlook 1
M Disable Contact Card Results when using "Search People" in Outlook Ribbon Using Outlook 7
P i-Phone 6s Plus receiving 2 notifications from Outlook email Using Outlook 1
C WARNING - DO NOT USE AN OUTLOOK.COM ADDRESS FOR GOOGLE ACCOUNT RECOVERY EMAIL Using Outlook 10
D Outlook 2016 Unable to load Outlook data pst file Using Outlook 5
M White square in body of Outlook Messages (O2016 Version 2012 32bit Click To Run) Using Outlook 4
M Outlook, send to > mail recipient - results in plain text email Using Outlook 1
R Why doesn't outlook use "Normal" style for new messages? Using Outlook 4
D Outlook 2016 Outlook not saving Sent Items Using Outlook 4
R How to Sync *all* Google Workspace Mail Folders with Outlook 2019 (MS365) Using Outlook 3
G Outlook 365 with iCloud account not syncing calendars Using Outlook 2
D Outlook 2016 Outlook Error Msg "The operation cannot be performed ..." How to Stop it Using Outlook 3
D Outlook.com premium finally dying... what do I do with my domain? Using Outlook.com accounts in Outlook 3
witzker Outlook 2019 is cutting Picture Extension *.pn_ Using Outlook 3
S Is there a free version of outlook? Using Outlook 0

Similar threads

Top