Outlook on 3 Computers Shows Different Total Items on Same Account

M

MJH 10

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have several desktop and laptop computers with the current version of Outlook running in Windows 10. I never looked at the item number counts very closely until tonight when I had to rebuild some profiles. The same email account on 3 different computers shows a different number of unread items in the inbox. The account is an outlook.com account. Why would the numbers be different? (I have over 11,000 items, so to do a comparison to find the differences is probably out of the question. TIA.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you sync all items on all computers? Go to File > Account Settings > Account Settings to open the Account Settings dialog. Double click on the account and look at the sync settings.

If you need to reset a folder, right click on it and choose properties then click clear offline items. This will resync the folder. The counts should match then.
 
M

MJH 10

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Thanks for your help Diane.

I logged into my account through a web browser and got a fourth different number for unread inbox items!

I went through your clicks and ended at a dialog that shows username and Offline Settings. Offline Settings has a greyed-out checkmark and the slider is at 1 year. I did not see any "sync settings." This is true on all machine.

I did the "clear offline items" and it emptied my inbox!!! Where did my mail go? Dialog box, "Your data was removed from your Outlook data file (.ost)
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Clear offline items from the cache - they will resync in a few minutes or you can chick on the sync the folder button on the send and receive ribbon.
 
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