Outlook on 3 Computers Shows Different Total Items on Same Account

Status
Not open for further replies.
M

MJH 10

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I have several desktop and laptop computers with the current version of Outlook running in Windows 10. I never looked at the item number counts very closely until tonight when I had to rebuild some profiles. The same email account on 3 different computers shows a different number of unread items in the inbox. The account is an outlook.com account. Why would the numbers be different? (I have over 11,000 items, so to do a comparison to find the differences is probably out of the question. TIA.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you sync all items on all computers? Go to File > Account Settings > Account Settings to open the Account Settings dialog. Double click on the account and look at the sync settings.

If you need to reset a folder, right click on it and choose properties then click clear offline items. This will resync the folder. The counts should match then.
 
M

MJH 10

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Thanks for your help Diane.

I logged into my account through a web browser and got a fourth different number for unread inbox items!

I went through your clicks and ended at a dialog that shows username and Offline Settings. Offline Settings has a greyed-out checkmark and the slider is at 1 year. I did not see any "sync settings." This is true on all machine.

I did the "clear offline items" and it emptied my inbox!!! Where did my mail go? Dialog box, "Your data was removed from your Outlook data file (.ost)
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Clear offline items from the cache - they will resync in a few minutes or you can chick on the sync the folder button on the send and receive ribbon.
 
Status
Not open for further replies.
< Forwarding emails issue with special characters replacing text body | Looking for feedback on new Outlook Add-in >
Similar threads
Thread starter Title Forum Replies Date
RBLampert Accessing Outlook accounts from multiple computers Using Outlook 8
Diane Poremsky Synchronizing Outlook on Two Computers Using Outlook 0
V Sync Outlook contacts/calendar on two computers using iCloud Using Outlook 2
B Syncing Outlook 2010 between two computers Using Outlook 1
J Outlook 2016 Can't display some embedded HTML images in Outlook 2016 Using Outlook 2
J Outlook EAS protocol version Using Outlook 1
N Outlook 2021 'Run Script" Rules? Outlook VBA and Custom Forms 4
C Why does Outlook (desktop) 365 for Windows keep making me input my passwords? Using Outlook 8
P Comcast IMAP broken but their second level support said to call "the Outlook company" Using Outlook 4
bdsermons Outlook 365 command button in outlook form Outlook VBA and Custom Forms 4
B iCloud telling me my Outlook is not supported Using Outlook 2
cheapfaremart Which outlook version is best? Using Outlook 0
T Outlook 2021 Cannot open attachments Outlook DeskTop 2021 Using Outlook 0
M Outlook settings will not accept a password Using Outlook 9
C Outlook FROM ADDRESS -Outlook.com and Android Using Outlook 1
E Outlook 365 Outlook/VBA Outlook VBA and Custom Forms 11
O How to find and replace a word in Outlook-Agenda-Subject and Message? Using Outlook 0
gproston Why doesn't Outlook remember indexing? Using Outlook 1
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
J Outlook 2003 .pst Will Not Restore Completely to Outlook 2019 Using Outlook 5
R Outlook Logging Using Outlook 6
e_a_g_l_e_p_i Email notifications changed with Outlook 2021 Using Outlook 8
Y Disable Microsoft Outlook Test Message Using Outlook 5
J Outlook 365 Outlook 2016/365 Contacts Lose Info when Favorited to the To-Do Bar Using Outlook 2
Commodore Are newer versions of Outlook still "less secure" to Google? Using Outlook 22
Commodore Any way to create "from-only" account on Outlook 2021? Using Outlook 1
Z Outlook.com OST Stopped working without explanation Using Outlook.com accounts in Outlook 3
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
S New Outlook Appointment - Select All Body Text and Change Font and Size Outlook VBA and Custom Forms 1
V Outlook 2021 Outlook-2021 (64-bit) and iCloud-for-Windows v13.0 - It Works Good. Using Outlook 9
O Outlook 365 - Gmail and Outlook: how to force Outlook to start up in Gmail? Using Outlook 2
M Seeking PDF Recommendation for Outlook that retains links Using Outlook 7
J SCANPST errors Outlook PST repair? Using Outlook 1
L did MS ever add way to text via Outlook Using Outlook 5
M Outlook 365 refuses to send email Using Outlook 1
P How can I stop Outlook 365 duplicating the posts? Using Outlook 2
P How to add a column named categories when searching in Outlook Using Outlook 0
J VBA for outlook to compare and sync between calendar Outlook VBA and Custom Forms 1
D Outlook 2003 Mail Fails Using Outlook 1
K Closing external IMAP email... Outlook 2013 Using Outlook 0
A force outlook to default to MY calendar Using Outlook 3
E Outlook VBA change GetDefaultFolder dynamically Outlook VBA and Custom Forms 6
Owl Export Outlook PDF Attachment as JPG? Outlook VBA and Custom Forms 3
B Seeking help with Outlook rule Using Outlook 2
N Can't create NEW GROUP and add/remove a member from existing Group in Outlook Using Outlook 1
P Outlook tasks keeps changing (updating) dates that I type Using Outlook 2
M I cant send emails via Outlook in my W10 PC. Using Outlook 3
A Outlook Reminders not populating for certain events Using Outlook 2
O Moving "tasks" to inbox in Outlook 2016 Using Outlook 1
S HTML Code Embedded in String Within Open Outlook Email Preventing Replace(Application.ActiveInspector.CurrentItem.HTMLBody From Working Outlook VBA and Custom Forms 4

Similar threads

Top