Outlook Autocomplete (Recipients) opens upward

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J

Joe88

New Member
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server
So we have a user that all of a sudden his Outlook 2019 recipient autocomplete opens to the top of his new/reply/forward message window. This happens whether or not the window is at the top, bottom or maximized on his screen. I realize normal behavior should be to open to the top when the new message window is low on the screen and open to the bottom otherwise, but the position of his window on the screen does not seem to change the behavior. Here is a screenshot, the new message window is maximized so the list of names disappears off the top of the viewable area.

Thanks in advance for your help!

1620081222135.png
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It's a bug in the current version of office 365 / 2019 / 2016 - I was able to repro it when I set this key - but a couple of users said they were not using the key. Micorsoft is aware.

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options
DWORD: DisableAutoCompleteUpdate
Value: 1
 
V

voopoo

New Member
Outlook version
Outlook 2019 64-bit
Email Account
IMAP
Hi, i came across same issue today and i fixed mine by rolling back an update on office as suggested on a reddit thread (Outlook 2019 Address Autocomplete Broken)
 
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