Outlook launch email showing new unread email in reading pane

Dannywrg8

Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hi, recently when I launch outlook it previews/selects the newest unread email and when I click off it marks as read. And this is slightly annoying and could lead to new emails not being read. Previously, it would just select/preview the email that was latest email from the previous day, and the new unread email would just appear directly above the previous days email. Some days the above error occurs and other days it doesn’t.

It did undergo an update a few weeks ago and ever since then this sort of error has occurred. Please note I am an employee and cannot install the latest updates as this is controlled by our IT department.

I have not changed any settings from the recent updated apart from selecting always preview messages in the reading pane.

Has anybody experienced this issue before and know how to resolve.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I wonder if this is the "outlook not saving preferences" cloud bug.

 

Dannywrg8

Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I wonder if this is the "outlook not saving preferences" cloud bug.

Hi Diane,

Thanks for the advice. I will check this out. As I said before, this issue seemed to occur about a week after IT installed a new outlook desktop update, where the company doesn’t always have the latest outlook version.

If outlook is left open, it will stay on the selected item, not the newest downloaded item. However, when I first open outlook it defaults to the top of the inbox. As I said before, it used to never default to the top of the inbox until recently. Also, some days over the last couple of weeks it will default to top of inbox. Other days it will stay on the selected item from the previous day.

Can you confirm if outlook when first opened should be defaulting to top of inbox or to the my last selected item in the inbox? It may in the past also went to the top of the inbox by default when first opening outlook, but the issue seems to occur more commonly now.

Outlook settings and functionality all still works fine, it’s just this graphical interface. Have you heard of this issue before?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
When you open it, it should select the first message. When you exchange folders after its open, it should remember the last selected message.
 

Dannywrg8

Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thanks for the help. It just randomly changes and varies between days when Outlook is now being launched. However, this is not a big deal as all other functions work. But many thanks for the help.
 

Dannywrg8

Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Forgot to add that my outlook version doesn’t have the cloud setting storage option.
 

Dannywrg8

Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hi Diane, just to provide an update.

The “issue” is still occurring. It might be ok for a few days then for some reason will produce the above “issue”. It will then revert itself back to normal the following day or the next day. This has occurred for the last 3/4 weeks since the update was performed by the IT department. I have monitored this pattern over the last few weeks and appears no trend apart from the above.

On the day the “issue” occurs, I perform a number of restarts/shutdowns of outlook and the pc, and receive a number of test emails. However the “issue” still exists when first launching the outlook desktop app. Sometimes if I simply close the outlook app, and open the app back again on this “issue” day, it sometimes reverts back to normal (after receiving test emails). However, if I restart/shutdown the pc it experiences the above “issue”.

On the day there is no “issues”, if I perform a number of restarts/shutdowns and receive test emails, then I don’t experience the “issue”. So it seems like on that particular day Outlook just performs in a certain way.

I suspect there is some glitch in the desktop app that is causing this GUI “issue” and nothing I can really do?! Plus the work IT department roll out updates continuously through the year, so expect at the next update this glitch will be gone. The IT department said they will investigate further but might just be the case of outlook exchange server having producing this glitch during launching of the desktop app.

Thanks
 
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