Outlook 365 Outlook (part of 365) now working offline - argh

A

Alan G

New Member
Outlook version
Outlook 365 64 bit
Email Account
Outlook.com (as MS Exchange)
Hi - a problem with my Outlook (part of 365 office suite) has just started today (I know April 1st) which now indicates I am working offline - my Mail accounts are not through an exchange account they are pop3 types (I have x2)
Whilst I can send and receive emails, I now also get a message warning of the validation of the server’s certificates when I send/receive (which I accept as being ok) - this has only just started to happen/as has the working offline message. Also I can no longer see images which may have been included in emails - indicating that I am offline
Any assistance would be gratefully appreciated
Kind regards
Alan (G)
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you getting this error: The server you connected to is using a security certificate that cannot be verified.

That happens when the server name doesn't m,atch the certificate - not uncommon with custom domains when you use mail.domain.com for the server name. You either need to change the server names to the web hosts default or use a HOSTS file to trick outlook. I have information in this article:
www.slipstick.com

Security Certificate Warnings in Microsoft Outlook

The server you connected to is using a security certificate that cannot be verified. A required certificate is not within its validity...
www.slipstick.com www.slipstick.com

That should cause outlook to be offline- does it say working offline in the status bar?
 
A

Alan G

New Member
Outlook version
Outlook 365 64 bit
Email Account
Outlook.com (as MS Exchange)
Diane Poremsky said:
Are you getting this error: The server you connected to is using a security certificate that cannot be verified.

That happens when the server name doesn't m,atch the certificate - not uncommon with custom domains when you use mail.domain.com for the server name. You either need to change the server names to the web hosts default or use a HOSTS file to trick outlook. I have information in this article:
www.slipstick.com

Security Certificate Warnings in Microsoft Outlook

The server you connected to is using a security certificate that cannot be verified. A required certificate is not within its validity...
www.slipstick.com www.slipstick.com

That should cause outlook to be offline- does it say working offline in the status bar?
Click to expand...
Many thanks for this very speedy response - as always really appreciated 👍. Yep! It does say working offline in the status bar!
 
A

Alan G

New Member
Outlook version
Outlook 365 64 bit
Email Account
Outlook.com (as MS Exchange)
Hi Diane - many thanks again for your very speedy advice/guidance - same being really appreciated :)
Yep! Outlook 365 does indicate "Working Offline" on the status bar - this said, we only access pop3 mail accounts from this device (and as such it is not connected to any email exchange server permanently) - so would Working Offline be an appropriate indication?
Oh! your advice ref certification (invalid or out of date) - and the link you kindly sent above - helped me resolve that issue regarding error messages when trying to send/receive emails thru pop3 email account :) - many thanks!
Other than the Working Offline indication mentioned above, the only issue I am having at the moment is that, as the application indicates working offline, all "images" within emails can not be seen other than "X Outlook is working offline............" - and I can not find a way of downloading these images???? (previously it was simply a matter of right clicking the image space and selecting download picture)

I have updated Office 365 (inc Outlook), it is part of Office 365 Family - the device encountering the issues has been provided Office 365 from the lead family member
Within Outlook, I have gone to File, Office Account and everything seems OK bar it mentions under connected services - Office is currently offline - but if I go to another Office application (say Word) it is connected to OneDrive and online (no mention of being off line)

I am unsure as to why Outlook is offline or indeed whether it should be online if I am not connecting it to an exchange server (as I am using pop3 email accounts)

Sorry to ask such questions - but any advice/steerage that you can provide would be most welcome

Wishing you a good rest of this short weekend break
Kind regards
Alan (G)
 
A

Alan G

New Member
Outlook version
Outlook 365 64 bit
Email Account
Outlook.com (as MS Exchange)
Hi - after some more researching online - I think that I have got to the bottom of the issue (following sorting out the mail server certifications - thanks again :) ) - the Outlook Profile appears to have been corrupted (argh!)
Thus, I have established a replacement (identical as far as email accounts are concerned) profile - and all appears to be good! :)
Thanks again for your time and expertise and advice on this issue - same being really appreciated
Wishing you a good rest of the short weekend break
Kind regards
Alan (G)
 
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