Failed to install Business Conctact Manager 2007

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S

Supafly SA

I need to install business contact manager for office 2007. I have upgraded

from office 2003 to office 2007. When I tried to install business contact

manager I get an error message that the installation of SQL Server 2005

expressed failed (See log file below) I subsequently installed SQL Server

2005 expess as a stand alone, and it is running. However when I try to

install BCM it re-installs SQL and gives the same error message.

Please help!

Microsoft SQL Server 2005 9.00.4035.00

==============================

OS Version : Microsoft Windows XP Professional Service Pack 3 (Build

2600)

Time : Fri Mar 12 11:27:07 2010

Machine : SVANNIEKERK-NB

Product : Microsoft SQL Server Setup Support Files (English)

Product Version : 9.00.4035.00

Install : Successful

Log File : c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLSupport_1.log

------------------------------------------------Machine : SVANNIEKERK-NB

Product : Microsoft SQL Server Native Client

Product Version : 9.00.4035.00

Install : Successful

Log File : c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLNCLI_1.log

------------------------------------------------Machine : SVANNIEKERK-NB

Product : Microsoft SQL Server VSS Writer

Product Version : 9.00.4035.00

Install : Successful

Log File : c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SqlWriter_1.log

------------------------------------------------Machine : SVANNIEKERK-NB

Product : MSXML 6.0 Parser

Product Version : 6.10.1129.0

Install : Successful

Log File : c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_MSXML6_1.log

------------------------------------------------Machine : SVANNIEKERK-NB

Product : SQL Server Database Services

Error : The SQL Server service failed to start. For more

information, see the SQL Server Books Online topics, "How to: View SQL Server

2005 Setup Log Files" and "Starting SQL Server Manually."

------------------------------------------------Machine : SVANNIEKERK-NB

Product : SQL Server Database Services

Error : The SQL Server service failed to start. For more

information, see the SQL Server Books Online topics, "How to: View SQL Server

2005 Setup Log Files" and "Starting SQL Server Manually."

------------------------------------------------Machine : SVANNIEKERK-NB

Product : Microsoft SQL Server 2005 Express Edition

Product Version : 9.1.2047.00

Install : Failed

Log File : c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQL.log

Last Action : InstallFinalize

Error String : The SQL Server service failed to start. For more

information, see the SQL Server Books Online topics, "How to: View SQL Server

2005 Setup Log Files" and "Starting SQL Server Manually."

The error is (1067) The process terminated unexpectedly.

Error Number : 29503

------------------------------------------------SQL Server Setup failed. For more information, review the Setup log file in

%ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.

Time : Fri Mar 12 11:29:11 2010

List of log files:

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Core(Patched).log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLSupport_1.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLNCLI_1.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SqlWriter_1.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_MSXML6_1.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQL.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Datastore.xml

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_.NET Framework 2.0.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Support.log

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Core.log

c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt

c:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SCC.log

c:\Program Files\Microsoft SQL Server\MSSQL.3\MSSQL\LOG\ERRORLOG
 
L

Leonid S. Knyshov // SBS Expert

On 3/12/2010 4:05 AM, Supafly SA wrote:
> I need to install business contact manager for office 2007. I have upgraded
> from office 2003 to office 2007. When I tried to install business contact
> manager I get an error message that the installation of SQL Server 2005
> expressed failed (See log file below) I subsequently installed SQL Server
> 2005 expess as a stand alone, and it is running. However when I try to
> install BCM it re-installs SQL and gives the same error message.

> Please help!

> Microsoft SQL Server 2005 9.00.4035.00
> ==============================
> OS Version : Microsoft Windows XP Professional Service Pack 3 (Build
> 2600)
> Time : Fri Mar 12 11:27:07 2010

> Machine : SVANNIEKERK-NB
> Product : Microsoft SQL Server Setup Support Files (English)
> Product Version : 9.00.4035.00
> Install : Successful
> Log File : c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLSupport_1.log
> ------------------------------------------------------------------------------> Machine : SVANNIEKERK-NB
> Product : Microsoft SQL Server Native Client
> Product Version : 9.00.4035.00
> Install : Successful
> Log File : c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLNCLI_1.log
> ------------------------------------------------------------------------------> Machine : SVANNIEKERK-NB
> Product : Microsoft SQL Server VSS Writer
> Product Version : 9.00.4035.00
> Install : Successful
> Log File : c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SqlWriter_1.log
> ------------------------------------------------------------------------------> Machine : SVANNIEKERK-NB
> Product : MSXML 6.0 Parser
> Product Version : 6.10.1129.0
> Install : Successful
> Log File : c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_MSXML6_1.log
> ------------------------------------------------------------------------------> Machine : SVANNIEKERK-NB
> Product : SQL Server Database Services
> Error : The SQL Server service failed to start. For more
> information, see the SQL Server Books Online topics, "How to: View SQL Server
> 2005 Setup Log Files" and "Starting SQL Server Manually."
> ------------------------------------------------------------------------------> Machine : SVANNIEKERK-NB
> Product : SQL Server Database Services
> Error : The SQL Server service failed to start. For more
> information, see the SQL Server Books Online topics, "How to: View SQL Server
> 2005 Setup Log Files" and "Starting SQL Server Manually."
> ------------------------------------------------------------------------------> Machine : SVANNIEKERK-NB
> Product : Microsoft SQL Server 2005 Express Edition
> Product Version : 9.1.2047.00
> Install : Failed
> Log File : c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQL.log
> Last Action : InstallFinalize
> Error String : The SQL Server service failed to start. For more
> information, see the SQL Server Books Online topics, "How to: View SQL Server
> 2005 Setup Log Files" and "Starting SQL Server Manually."
> The error is (1067) The process terminated unexpectedly.
> Error Number : 29503
> ------------------------------------------------> SQL Server Setup failed. For more information, review the Setup log file in
> %ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.

> Time : Fri Mar 12 11:29:11 2010

> List of log files:
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Core(Patched).log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLSupport_1.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQLNCLI_1.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SqlWriter_1.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_MSXML6_1.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SQL.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Datastore.xml
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_.NET Framework 2.0.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Support.log
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_Core.log
> c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
> c:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Files\SQLSetup0009_SVANNIEKERK-NB_SCC.log
> c:\Program Files\Microsoft SQL Server\MSSQL.3\MSSQL\LOG\ERRORLOG
>


We need to fix your MSSMALLBIZ SQL instance.

Please post c:\Program Files\Microsoft SQL Server\MSSQL.3\MSSQL\LOG\ERRORLOG

Leonid S. Knyshov

Try Exchange Online http://bit.ly/free-exchange-trial

 
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