Long delay for outgoing mail

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robertin75

Senior Member
Outlook version
Outlook 2007
Email Account
POP3
Hello:

I have a laptop with outlook 2010.

If the person sends an email within our company network it gets sent and received immediately.

If the person sends an email from her home the recipient receives it until about 10 hours later.

Anyone knows what may be happening?

We use godaddy as our mail provider.

Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
This with a pop account?


The laptop is being used on both the home and work networks, correct? If so, is actually leaving her outbox when she sends at home or is it "stuck" until she gets back on the network? That should be the only cause of delivery problems.




Typcially, the problem is authentication but with a godaddy acct it should be the same inside and outside the network - instructions to check auth settings is here.
 

robertin75

Senior Member
Outlook version
Outlook 2007
Email Account
POP3
Problem turned out to be her ISP.

It was blocking SMTP port 25 so they suggested another port and it's working.

Thanks for your help
 
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